first i don't even own windows except for vm's that were "free" lets just say. any way i know noboby wants to answer a windows question here but i always use this forum fo my questions - on linux of course - and know there are alot of knowledgable ppl here on all topics not just linux/mint.
that said i am trying to help my aunt over the phone from out of state on a windows issue she is having and i'm stumped and hope someone can help. please refrain from saying tell her to switch to linux ect.. its not going to happen she is older and a complete novice and only uses email ect... that said i know windows sucks so no need to go down that road either thats why i only run in vm for networking practice ect.. for school and genral learning.
here is the issue she has a netgear wireless router and two laptops(one is husbands). he can connect via their wpa2 wireless connection no problems. she can connect but it say's no internet access and she can't access the web but it is connected to the same router ect... so the laptop is connecting to the router but is not getting to the same internet that husbands laptop is accessing . here is what i thought and did so far. dhcp is not assingning duplicate ip's and i've reset both "cable modem" and the router walking her through making a ssid and password ect.. still same problem and it doesn't matter who logs in first her's is the laptop that never works. her driver always worked before this just happened suddenly so don't think its a driver issue. also i reset tcp/ip stack, reset winsock, flushed dns and renewed ip address. also turned off macafee network agent and core firewall services to see if that was interfering but that wasn't it.
any other ideas-------i told her to see if she can access the internet at the library to see if it is isolated to her router but she hasn't gone yet. i am interested to see that answer but i still don't know what to do either way now. especially if she can connect at library wirelessly. i'll be baffled. oh yea i also checked to see if a virus checked or is using proxy settings under internet options and all is fine there also.
sorry for the windows question but i'd really like to help my aunt she has done alot for me and i feel bad being stumped.
P.S default settings are used on netgear router except wpa2 and i changed the default ssid. in other words no filtering ect...