Is printing broken in LMDE 201303 MATE 64-bit RC?

[jon-]

Howdy,

Installed Linux Mint "Debian" - 201303 MATE 64-bit RC on two computers, A and B. Both were running up-to-date LMDE testing before the new installs. Printing was working fine on A, and B was previously not used for printing.

After the new install on new SSDs, neither A nor B is able to print.

On machine A, I attached an Epson Stylus Photo RX500 printer via USB and an HP LaserJet 4000 via the LAN. CUPS browser interface (http://localhost:631), Administration, Find New Printers, sees both printers as available. I click Add This Printer for the RX500, and choose the only driver option, Epson Stylus Photo RX500 - CUPS+Gutenprint v5.2.9 (en). I set Default Options, making only one change, paper size, in the suggested values. The status line after the printer name reads (Idle, Accepting Jobs, Not Shared). From the dropdown Maintenance menu, I click Print Test Page. A screen comes up briefly saying test page sent, with a job ID. But the Epson printer doesn't react in any way, and "No jobs" is listed on http://localhost:631/jobs/ . The printers page, lists the Epson with appropriate data, and under Status reports, "Idle - "Sending data to printer." I delete the Epson.

On machine A, under Find New Printers now only the Epson shows up as available. I unplug and replug the network cable to the HPLJ4000, and ask CUPS to find Find New Printers again. This time it finds the HP as well as the Epson. I click Add This Printer for the HP LasaerJet 4000 Series, and choose from among *eight* driver options, the first, HP LaserJet 4000 - CUPS+Gutenprint v5.2.9 (en). I change the Media Size to Letter and 2-Sided Printing to ON and click Set Default Options. The status line after the printer name reads (Idle, Accepting Jobs, Not Shared). I click Print Test Page. A screen comes up with a job ID. But the HP printer doesn't react in any way. "No jobs" is listed on http://localhost:631/jobs/ . The printers page, lists the HP with appropriate data, and under Status reports, "Idle - "no profiles specified in PPD." I delete the HP. I install it again, choosing the second of two identical lines saying "HP LaserJet 4000 Series Postscript (recommended) (en)" as the driver. I change the Total Memory size and click Duplex Unit Installed and then click Set Default Options. The status line after the printer name reads (Idle, Accepting Jobs, Not Shared). I try to print a test page. I get a job ID. This time the State of the active job shows: "stopped "/usr/lib/cups/filter /pdftops failed" instead of "Idle - "no profiles specified in PPD." as it did with the other driver.

On machine B, I attach the Epson directly via USB. Same results as with machine A. No luck printing. I delete the Epson and unplug it. I attach a Canon CP900 via USB and install it using CUPS. (I had to compile Gutenprint 5.2.9 via CVS from head, to get the CP900 listed in the printers.xml, etc.). The printer seems to be installed okay. The Gimp sees it and thinks it's printing to it, but the printer itself moveth not.

I also tried installing these printers using system-config-printer, which I had to install, since it doesn't seem to be part of the distro DVD. Again, the gimp, etc., thinks the printer is installed, but the printer doesn't print.

(Perhaps I should note that A and B are completely different 64bit machines---different mobo, cpus, memory config, etc.)

Any suggestions? Thanks. -jon

[dbpbandit]

Anything on this topic? I'm also unable to print to any network printers..... Also, I didn't even have a Printer Setup option on a fresh install, I had to install it just to have the ability to set up a printer.

[TheNadger]

Anything on this topic? I'm also unable to print to any network printers..... Also, I didn't even have a Printer Setup option on a fresh install, I had to install it just to have the ability to set up a printer.

This is currently being discussed at: viewtopic.php?f=157&t=121052

[ablaszczyk]

Any updates, got same problem - printing on lmde 201303 doesn't work (printing to pdf and remote xerox printer) :/

[ppdimor]

It is for me.. and I can't even figure out how to compile current cups-filters/libpoppler sources.

[helgito]

I experiences the same. An usb epson dx5050 was seen by the system, but printing did not work. After some hacking I got it working. I realized that pdf2ps did not work because /usr/lib/libgs.so.9
was missing,only libgs.so.8.71 available. I reinstall ghostscript, python-cups, icc-profiles, etc., and then printing suddenly worked. I now have /usr/lib/libgs.so.9.05.

[cupora]

I also can not print on network printer and to pdf...

[rlindau]

Printing to a network printer is also broken for me on LMDE 210303 Mate 64-bit.

I see some posts going back over a year about this issue...
http://crunchbang.org/forums/viewtopic.php?id=21902
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=656640

If I understand correctly, the consensus is that the version of python-cups packaged with LMDE 210303 (i.e., 1.9.48-1+b1) causes this failure, and that subsequent versions (not yet packaged in Debian Testing) resolve it, e.g., the one referenced in message #58 of the bug report above. (However, I must say that installing the referenced version didn't fix the problem for me.)

The final posting in the bug report says "We believe that the bug you reported is fixed in the latest version of python-cups, which is due to be installed in the Debian FTP archive" - but apparently that version is not yet part of the distribution on which LMDE 210303 is based.

I do hope someone understands this better than I do and can point me to a fix. Not being able to print is a big issue - I'll have to install some other distribution if I don't find a fix pretty quickly.

Regards, Rob L

[Monsta]

If I understand correctly, the consensus is that the version of python-cups packaged with LMDE 210303 (i.e., 1.9.48-1+b1) causes this failure, and that subsequent versions (not yet packaged in Debian Testing) resolve it, e.g., the one referenced in message #58 of the bug report above. (However, I must say that installing the referenced version didn't fix the problem for me.)

And what is the error message now? What exactly isn't working?

Debian Wheezy is finally out and is a new Stable release now, so I highly doubt the problem is somewhere in python-cups: if it was so, they wouldn't left the package as is and pulled the newer one from Experimental instead.

[Pierrox]

Hello!

try to install

ghostscript_9.05~dfsg-6.3_amd64.deb libgs9_9.05~dfsg-6.3_amd64.deb
ghostscript-x_9.05~dfsg-6.3_amd64.deb libgs9-common_9.05~dfsg-6.3_all.deb

download the 4 packages from the debian wheezy repositories into a tmp directory & install all with dpkg -i *.deb command

I had many pb today to configure my HP Photosmart and install the last HPLIP version on my LMDE box.
Virtual Print into pdf failed to.

now all work perfectly!

[rlindau]

[/quote] Monsta: And what is the error message now? What exactly isn't working? Debian Wheezy is finally out and is a new Stable release now, so I highly doubt the problem is somewhere in python-cups: if it was so, they wouldn't left the package as is and pulled the newer one from Experimental instead.[/quote]

Here's what I myself experienced....

On a completely vanilla system (except for the installation of cups-pdf), I installed a network printer (Brother HL-2010N). Whenever I right-click - properties for the printer, I get an error popup "Option 'printer-resolution' has value '(unknown IPP tag)' and cannot be edited" before the properties display comes up. When I "Print Test Page" from the properties panel, I get an "idle - /usr/lib/cups/filter/foomatic-rip failed" printer status, my print job shows as "stopped" in the document print status display, and nothing prints.

In case it makes a difference, here's what properties says about my printer
Device URI - dnssd://Brother%20HL-2070N%20series._pd ... tcp.local/
Make and Model - Brother HL-2070N Foomatic/lj4dith

I get the same error messages ("IPP tag" error, and "idle...failed" error) when I try to print to my PDF printer.

The bug report I referenced asserts that installing a later version of cups-python resolves the problem, but doing so didn't help in my case (the "IPP tag" error popup went away, but the "idle...failed" error remained).

I'll look forward to the next update pack.

Thanks, Rob L

[Monsta]

On a completely vanilla system (except for the installation of cups-pdf), I installed a network printer (Brother HL-2010N). Whenever I right-click - properties for the printer, I get an error popup "Option 'printer-resolution' has value '(unknown IPP tag)' and cannot be edited" before the properties display comes up.

This happens quite often among the users here, but looks like a cosmetic error. For example, it doesn't prevent me from printing the test page on my HP3055. And yes, it can be fixed by getting a newer python-cups from the experimental repo. I can't figure out though why they didn't backport the changes into the stable version. Probably wanted to release Wheezy as soon as possible and were getting tired of 10 months of testing it

When I "Print Test Page" from the properties panel, I get an "idle - /usr/lib/cups/filter/foomatic-rip failed" printer status, my print job shows as "stopped" in the document print status display, and nothing prints.

And this is a separate error. I think some details can be found in these logs:

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/var/log/cups/access_log
/var/log/cups/error_log

They can be quite large, so it's better to look into their last lines right after trying to print the test page.

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sudo tail /var/log/cups/access_log
sudo tail /var/log/cups/error_log

[rlindau]

Thank you, Monsta!

[Monsta]

Erm... did looking at the logs solve the problem magically?

[xenopeek]

Erm... did looking at the logs solve the problem magically?

Hah, not at all - just a thank you in advance, while I got organized....

I have tried (on a fresh LMDE install, adding only cups-pdf) to try to print to my PDF printer. Ignoring the IPP tag error (which I understand from your note above), I attempted to print a test page, and got the resulting Printer State: Idle - /usr/lib/cups/filter/pdftops failed. The logs aren't so massive, so here they are in their entireties. I've annotated what I think I see at the bottom of this post.

/var/log/cups/access_log

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localhost - - [07/May/2013:10:18:42 -0400] "POST / HTTP/1.1" 200 2799762 CUPS-Get-PPDs -
localhost - - [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 401 243 CUPS-Add-Modify-Printer successful-ok
localhost - root [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 200 243 CUPS-Add-Modify-Printer successful-ok
localhost - - [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 401 148 Resume-Printer successful-ok
localhost - root [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 200 148 Resume-Printer successful-ok
localhost - - [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 401 148 CUPS-Accept-Jobs successful-ok
localhost - root [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 200 148 CUPS-Accept-Jobs successful-ok
localhost - - [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 401 148 CUPS-Set-Default successful-ok
localhost - root [07/May/2013:10:18:59 -0400] "POST /admin/ HTTP/1.1" 200 148 CUPS-Set-Default successful-ok
localhost - - [07/May/2013:11:17:00 -0400] "POST / HTTP/1.1" 200 251 Create-Printer-Subscription successful-ok
localhost - - [07/May/2013:11:17:11 -0400] "POST /printers/PDF HTTP/1.1" 200 403 Print-Job successful-ok

/var/log/cups/error_log

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E [07/May/2013:10:06:55 -0400] Avahi client failed, closing client to allow a clean restart
W [07/May/2013:10:18:59 -0400] failed to CreateProfile: org.freedesktop.DBus.Error.NoReply:Message did not receive a reply (timeout by message bus)
W [07/May/2013:10:18:59 -0400] failed to CreateProfile: org.freedesktop.DBus.Error.NoReply:Message did not receive a reply (timeout by message bus)
W [07/May/2013:10:18:59 -0400] failed to CreateDevice: org.freedesktop.DBus.Error.NoReply:Message did not receive a reply (timeout by message bus)
E [07/May/2013:11:17:11 -0400] [Job 1] Job stopped due to filter errors; please consult the error_log file for details.
D [07/May/2013:11:17:11 -0400] [Job 1] The following messages were recorded from 11:17:11 to 11:17:11
D [07/May/2013:11:17:11 -0400] [Job 1] Adding start banner page "none".
D [07/May/2013:11:17:11 -0400] [Job 1] Adding end banner page "none".
D [07/May/2013:11:17:11 -0400] [Job 1] File of type application/vnd.cups-pdf-banner queued by "rob".
D [07/May/2013:11:17:11 -0400] [Job 1] hold_until=0
D [07/May/2013:11:17:11 -0400] [Job 1] Queued on "PDF" by "rob".
D [07/May/2013:11:17:11 -0400] [Job 1] job-sheets=none,none
D [07/May/2013:11:17:11 -0400] [Job 1] argv[0]="PDF"
D [07/May/2013:11:17:11 -0400] [Job 1] argv[1]="1"
D [07/May/2013:11:17:11 -0400] [Job 1] argv[2]="rob"
D [07/May/2013:11:17:11 -0400] [Job 1] argv[3]="Test Page"
D [07/May/2013:11:17:11 -0400] [Job 1] argv[4]="1"
D [07/May/2013:11:17:11 -0400] [Job 1] argv[5]="job-uuid=urn:uuid:48fc8db1-878b-31d1-673e-42b33a2d7342 job-originating-host-name=localhost time-at-creation=1367939831 time-at-processing=1367939831"
D [07/May/2013:11:17:11 -0400] [Job 1] argv[6]="/var/spool/cups/d00001-001"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[8]="HOME=/var/spool/cups/tmp"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[10]="SERVER_ADMIN=root@robs-desktop"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[11]="SOFTWARE=CUPS/1.5.3"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[13]="TZ=America/New_York"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[14]="USER=root"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[17]="IPP_PORT=631"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[18]="CHARSET=utf-8"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[19]="LANG=en_US.UTF-8"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[20]="PPD=/etc/cups/ppd/PDF.ppd"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[21]="RIP_MAX_CACHE=128m"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[22]="CONTENT_TYPE=application/vnd.cups-pdf-banner"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[23]="DEVICE_URI=cups-pdf:/"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[24]="PRINTER_INFO=PDF"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[25]="PRINTER_LOCATION="
D [07/May/2013:11:17:11 -0400] [Job 1] envp[26]="PRINTER=PDF"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[27]="PRINTER_STATE_REASONS=none"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[28]="CUPS_FILETYPE=document"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-postscript"
D [07/May/2013:11:17:11 -0400] [Job 1] envp[30]="AUTH_I****"
D [07/May/2013:11:17:11 -0400] [Job 1] Started filter /usr/lib/cups/filter/bannertopdf (PID 5051)
D [07/May/2013:11:17:11 -0400] [Job 1] Started filter /usr/lib/cups/filter/pdftopdf (PID 5052)
D [07/May/2013:11:17:11 -0400] [Job 1] Started filter /usr/lib/cups/filter/pdftops (PID 5053)
D [07/May/2013:11:17:11 -0400] [Job 1] Started backend /usr/lib/cups/backend/cups-pdf (PID 5054)
D [07/May/2013:11:17:11 -0400] [Job 1] pdftops - copying to temp print file "/var/spool/cups/tmp/013bd518df482"
D [07/May/2013:11:17:11 -0400] [Job 1] Using image rendering resolution 300 dpi
D [07/May/2013:11:17:11 -0400] [Job 1] Started filter gs (PID 5055)
D [07/May/2013:11:17:11 -0400] [Job 1] Started filter pstops (PID 5056)
D [07/May/2013:11:17:11 -0400] [Job 1] gs: error while loading shared libraries: libgs.so.9: cannot open shared object file: No such file or directory
D [07/May/2013:11:17:11 -0400] [Job 1] The print file is empty.
D [07/May/2013:11:17:11 -0400] [Job 1] PID 5056 (pstops) stopped with status 1!
D [07/May/2013:11:17:11 -0400] [Job 1] PID 5055 (gs) stopped with status 127!
D [07/May/2013:11:17:11 -0400] [Job 1] /usr/bin/gs: error while loading shared libraries: libgs.so.9: cannot open shared object file: No such file or directory
D [07/May/2013:11:17:11 -0400] [Job 1] End of messages
D [07/May/2013:11:17:11 -0400] [Job 1] printer-state=3(idle)
D [07/May/2013:11:17:11 -0400] [Job 1] printer-state-message="/usr/lib/cups/filter/pdftops failed"
D [07/May/2013:11:17:11 -0400] [Job 1] printer-state-reasons=none
E [07/May/2013:11:22:12 -0400] [Job 1] Stopping unresponsive job!

You can't overestimate my ignorance about this, but I see....
...
E [07/May/2013:11:17:11 -0400] [Job 1] Job stopped due to filter errors; please consult the error_log file for details. <-- I wonder if http://ubuntuforums.org/archive/index.p ... 68181.html pertains?
...
D [07/May/2013:11:17:11 -0400] [Job 1] gs: error while loading shared libraries: libgs.so.9: cannot open shared object file: No such file or directory <-- I see libgs.so.8 & libgs.so.8.71 in /usr/lib, no libgs.so.9
D [07/May/2013:11:17:11 -0400] [Job 1] The print file is empty.
D [07/May/2013:11:17:11 -0400] [Job 1] PID 5056 (pstops) stopped with status 1!
D [07/May/2013:11:17:11 -0400] [Job 1] PID 5055 (gs) stopped with status 127!
D [07/May/2013:11:17:11 -0400] [Job 1] /usr/bin/gs: error while loading shared libraries: libgs.so.9: cannot open shared object file: No such file or directory

Net: I don't know if the first "E" message is a problem I need to act on. The "D" messages seem to indicate I'm lacking some piece of ghostscript. There was a post earlier in this string where someone reported that installing later ghostscript resolved his problem; I wonder if I need to do the same.

Thanks for any further guidance - Rob L

[Monsta]

D [07/May/2013:11:17:11 -0400] [Job 1] gs: error while loading shared libraries: libgs.so.9: cannot open shared object file: No such file or directory <-- I see libgs.so.8 & libgs.so.8.71 in /usr/lib, no libgs.so.9

Please post the output of:

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inxi -r

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apt-cache policy ghostscript

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apt-cache policy libgs8

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apt-cache policy libgs9

Oh, and a side note: you can wrap long logs (or other texts) in the "code" tag (like I just did with these commands), it looks much better that way

[rlindau]

Hi, Monsta. Here are the items you asked me to post.... Thank you again for helping me! -RL

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robs-desktop rob # inxi -r
Repos:     Active apt sources in file: /etc/apt/sources.list
           deb http://packages.linuxmint.com/ debian main upstream import
           deb http://mirror.metrocast.net/linuxmint-debian/latest testing main contrib non-free
           deb http://mirror.metrocast.net/linuxmint-debian/latest/security testing/updates main contrib non-free
           deb http://mirror.metrocast.net/linuxmint-debian/latest/multimedia testing main non-free
           deb http://downloads.sourceforge.net/project/ubuntuzilla/mozilla/apt all main

robs-desktop rob # apt-cache policy ghostscript
ghostscript:
  Installed: 9.05~dfsg-6.2
  Candidate: 9.05~dfsg-6.2
  Version table:
 *** 9.05~dfsg-6.2 0
        500 http://mirror.metrocast.net/linuxmint-debian/latest/ testing/main amd64 Packages
        100 /var/lib/dpkg/status
 
robs-desktop rob # apt-cache policy libgs8
libgs8:
  Installed: 8.71~dfsg2-6
  Candidate: 8.71~dfsg2-6
  Version table:
 *** 8.71~dfsg2-6 0
        100 /var/lib/dpkg/status

robs-desktop rob # apt-cache policy libgs9
libgs9:
  Installed: 9.05~dfsg-6.2
  Candidate: 9.05~dfsg-6.2
  Version table:
 *** 9.05~dfsg-6.2 0
        500 http://mirror.metrocast.net/linuxmint-debian/latest/ testing/main amd64 Packages
        100 /var/lib/dpkg/status
robs-desktop rob #


[Monsta]

So libgs9 is actually installed, but something went wrong and now there's no library itself. Try reinstalling the package:

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sudo apt-get install --reinstall libgs9

[rlindau]

So libgs9 is actually installed, but something went wrong and now there's no library itself. Try reinstalling the package:

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sudo apt-get install --reinstall libgs9

Hooray, that did it!

Thank you, thank you!

[Monsta]

Great Wonder why that library got erased though...