No network connection Brand new laptop and Linux mint

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No network connection Brand new laptop and Linux mint

Postby pusnakts on Mon Dec 23, 2013 3:37 am

Hi, guys,

I`m newbie at Linux... But wiling to learn :)
I have just few weeks ago bought new laptop TOSHIBA SATELLITE C50-A-14G
http://www.tehnoland.lv/lv/datori/porta ... 14g-119794 (spec is in Latvian but I guess there is no difference :)
I have installed Linux Mint Mate on it as only OS, will not use Windows, just Mint.

The problem is that I am not able to connect it to internet, no wired no wireless.... I have googled around for some time and I am 98% sure that the problem is that Linux doesn`t see or recognize ethernet card.
Could you please help. At first I`d like to connect it with wire, I have router at home which works good with my old PC with win XP. When wired connection will work, I`ll use it wireless (if will manage to connect, haha).


ifconfig eth0 up - I tried this but it says that there is no such device

Some additional info that mey help:

ifconfig -a
this gives me only lo
no eth displayed

lspci -nn
network controler atheros comunications Device (168c:0036) (rev 01)
ethernet controler atheros comunications Device (1969:10a0 (rev10)


Thank you for suggestions!
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Re: No network connection Brand new laptop and Linux mint

Postby jungle_boy on Mon Dec 23, 2013 10:00 pm

Do you installed LM Mate, 12, 13, 14, 15, 16?

Open a terminal and type:

inxi -N

Copy the output and post here.
LM17 Cinnamon (PC and Notebook) with AMD Catalyst
HP Pavilion g4-1316br, AMD Quad Core, 1,5 GHz, Radeon 6520G/7450M,
Image
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Re: No network connection Brand new laptop and Linux mint

Postby pusnakts on Tue Dec 24, 2013 4:39 am

jungle_boy wrote:Do you installed LM Mate, 12, 13, 14, 15, 16?

Open a terminal and type:

inxi -N

Copy the output and post here.


Hi, Im running Debian Mate, I guess it`s latest.

This is output for inxi -N
(sorry I can`t copy it from laptop, so I`m just rewriting)

Network: Card -1 Atheros Device 10a0
Card -2 Atheros Device 0036



Hope this will help... Is there any command I can run and Linux will recognize my ethernet card?
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Re: No network connection Brand new laptop and Linux mint

Postby jungle_boy on Tue Dec 24, 2013 11:07 am

Oh yes, Debian Mate...

Recalling the words of Clem:

"LMDE requires a deeper knowledge and experience with Linux, dpkg and APT.
Debian is a less user-friendly/desktop-ready base than Ubuntu. Expect some rough edges."


Best and easiest LM based on Ubuntu, not in Debian...

Let's wait for help from other users with experience in LM Debian...
LM17 Cinnamon (PC and Notebook) with AMD Catalyst
HP Pavilion g4-1316br, AMD Quad Core, 1,5 GHz, Radeon 6520G/7450M,
Image
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Re: No network connection Brand new laptop and Linux mint

Postby pusnakts on Fri Dec 27, 2013 3:21 am

jungle_boy wrote:Best and easiest LM based on Ubuntu, not in Debian...

Let's wait for help from other users with experience in LM Debian...


OK, so I have chosen net the easiest Linux Mint? :shock:

Any suggestions how I can press my Linux Mint to recognize network card?
Or is it better just to download another Linux Mint version and install?

thank you for any help and ideas!
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Re: No network connection Brand new laptop and Linux mint

Postby bobafetthotmail on Sat Dec 28, 2013 5:16 pm

OK, so I have chosen net the easiest Linux Mint?
I would install a non-Debian Mint, much easier to work with. Without internet access I doubt you did much you will care about losing, and it's better long-term. Make a system partition and a data partition, especially if you don't choose a LTS (long time supported) version like Mint 13 as they don't last that much. That way even reinstalling is a breeze.

Any suggestions how I can press my Linux Mint to recognize network card?
Afaik those cards work fine in Ubuntu 13.04 and above (mint 15 and later, or Mint 13 with a manual kernel update to the latest). Which means linux kernel version 3.10 and above. (linux kernel deals with hardware support and in the case of most linux-friendly manufacturers like Atheros, it contains already the drivers)

The kernel in Debian is somewhere around version 2.6 so it needs you to install drivers, and I have no idea of how to do that or where to find them.
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Re: No network connection Brand new laptop and Linux mint

Postby pusnakts on Thu Jan 02, 2014 5:24 am

I would install a non-Debian Mint, much easier to work with. Without internet access I doubt you did much you will care about losing, and it's better long-term. Make a system partition and a data partition, especially if you don't choose a LTS (long time supported) version like Mint 13 as they don't last that much. That way even reinstalling is a breeze.

Now I am in deep mud I guess. Rewriting Linux to better Mint now looks like mission impossible for me.. This Toshiba laptop doesn`t allow to access Bios, so I`m not able to boot from live CD or USB to install Mint 13 for example... To get into Bios I think only way is to install Windows...

To fix network access errors in this Debian as you, bobafetthotmail already told me, is quite hard and I`m afraid as newbie I`m not able t do that...

I googled a bit how to uninstall existing Mint and found out that leaving this laptop without any OS, will become unbootable as I am ot able to access Bios...
Now I see two options and to be honest I don`t like any of it.. :
1. To search for experieanced Linux admin and to ask to uninstall this Mint and install Mint 13 Maya (long time supported one) and fix ethernet and wifi issue
2. To install Windows XP or 7 and format Linux part and continue to use Win...


Any other suggestions?
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Re: No network connection Brand new laptop and Linux mint

Postby Monsta on Thu Jan 02, 2014 5:31 am

bobafetthotmail wrote:The kernel in Debian is somewhere around version 2.6

:shock: What? :D
Code: Select all
monsta@lmde ~ $ inxi -S
System:    Host lmde Kernel 3.10-2-amd64 x86_64 (64 bit) Distro LinuxMint 1 debian


pusnakts wrote:This Toshiba laptop doesn`t allow to access Bios, so I`m not able to boot from live CD or USB to install Mint 13 for example... To get into Bios I think only way is to install Windows...

If you can't boot from either CD or USB, how are you going to install Windows?
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Re: No network connection Brand new laptop and Linux mint

Postby pusnakts on Thu Jan 02, 2014 5:39 am

Monsta wrote:
bobafetthotmail wrote:The kernel in Debian is somewhere around version 2.6

:shock: What? :D
Code: Select all
monsta@lmde ~ $ inxi -S
System:    Host lmde Kernel 3.10-2-amd64 x86_64 (64 bit) Distro LinuxMint 1 debian


pusnakts wrote:This Toshiba laptop doesn`t allow to access Bios, so I`m not able to boot from live CD or USB to install Mint 13 for example... To get into Bios I think only way is to install Windows...

If you can't boot from either CD or USB, how are you going to install Windows?


Hi,

right.... I`m stucked totally :(

As you are using the same kernel... Can you please suggest something?
lspci says I have everything I need:

network controler atheros comunications Device (168c:0036) (rev 01)
ethernet controler atheros comunications Device (1969:10a0 (rev10)


but at the same time I`m not able to connect either wired or wireless connection :x :(
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Re: No network connection Brand new laptop and Linux mint

Postby Monsta on Thu Jan 02, 2014 5:51 am

Two options:
1. Use google to find some way to access BIOS.
2. Bring the laptop back to the shop and demand your money back.
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Re: No network connection Brand new laptop and Linux mint

Postby pusnakts on Thu Jan 02, 2014 6:14 am

Monsta wrote:Two options:
1. Use google to find some way to access BIOS.
2. Bring the laptop back to the shop and demand your money back.


You will not believe me, I just accessed BIOS and right now booting Mint 16 as it was burned before on dvd... :D Let`s see if internet access will work now.
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Re: No network connection Brand new laptop and Linux mint

Postby pusnakts on Thu Jan 02, 2014 6:33 am

pusnakts wrote:
Monsta wrote:Two options:
1. Use google to find some way to access BIOS.
2. Bring the laptop back to the shop and demand your money back.


You will not believe me, I just accessed BIOS and right now booting Mint 16 as it was burned before on dvd... :D Let`s see if internet access will work now.


And it works indeed! So the problem was my Debian... Mint 16 works perfect from boot DVD :)
So now i`m about to create boot DVD with Mint Mate 13 Maya which seems is long term supported and tomorow I`ll see if this also will work.

Thank you guys, I`m happy today. Hopefully tomorrow will be my best day with Linux.
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