Please help me find the cause of freeze ups

All Gurus once were Newbies
Forum rules
There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Please stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions prefer the other forums within the support section.
Before you post please read this

Please help me find the cause of freeze ups

Postby Daan on Fri Nov 22, 2013 9:16 am

Hi,

My HP desktop at work freezes regularly, and I don't know how to find out what is causing it.

The freezes occur when I've been away over night, either after I suspended the system to RAM or when I've left it running, and no CTRL+ALT or SysRq key combination does anything. After suspending, normally touching the mouse is enough to get back to my work, but not when it is frozen. All I get then is a black screen. Yesterday I left it running, and this morning I found it frozen, with the screen saver displaying the time as 00:14. I pushed the power button for a couple of seconds to reboot the system.

Where can I look to see what causes the freeze ups?

Thanks,

Daan
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Linux Mint is funded by ads and donations.
 

Re: Please help me find the cause of freeze ups

Postby coffee412 on Fri Nov 22, 2013 10:55 am

Daan,

Try going into power management and turning off suspend / Hibernating settings. Let it run over nite and see if you still are having this problem. You can look in /var/log/kern.log and see if something points it out but the freeze up might prevent logging anything to kern.log.

Should the freeze up stop after power management is turned off then its a problem with suspend / hibernate. If it doesnt and still freezes up, I would start looking at the screensaver. perhaps change it to just a blank screen.

Hope this helps...

coffee
Fedora 20 / Linux Mint 16 / AMD phenom II X6 1090T / Raid5 / MythTV / No Gnomes here! - LXDE
User avatar
coffee412
Level 1
Level 1
 
Posts: 46
Joined: Mon Nov 12, 2012 7:38 pm
Location: Indiana, USA

Re: Please help me find the cause of freeze ups

Postby Monsta on Fri Nov 22, 2013 12:37 pm

You can try getting kernel 3.11 from Testing and see if the problem goes away.
Monsta
Level 8
Level 8
 
Posts: 2017
Joined: Fri Aug 19, 2011 3:46 am

Re: Please help me find the cause of freeze ups

Postby Daan on Fri Nov 22, 2013 1:07 pm

Hi coffee,

Thanks for your suggestions.

Under gnome-control-center -> Power, "Never suspend" was already set. Under Brightness and Lock, lock was switched off and turn off screen was set to 30 minutes. I would set it to never, but there is no such option.

Under cinnamon-settings, there is Screensaver & Lock settings, but it only has an option for an away message.

(So confusing, these settings in different places.)

I have now uninstalled (purged) cinnamon-screensaver, I hope that helps. (I will switch off the monitor manually when I leave.)

/var/log/kern.log's oldest entry is from this morning, when I booted the system.

D.
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Re: Please help me find the cause of freeze ups

Postby Daan on Fri Nov 22, 2013 2:00 pm

Monsta, thanks for the suggestion. I'll try if other measures do not succeed.
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Re: Please help me find the cause of freeze ups

Postby Daan on Mon Dec 02, 2013 11:35 am

So,...

My system has been running uninterrupted and without freeze-ups since I've uninstalled cinnamon-screensaver. I haven't tried suspending it. The screen switches off automatically if I have been away for a while.
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Re: Please help me find the cause of freeze ups

Postby Daan on Tue Apr 01, 2014 12:56 pm

So cinnamon-screensaver has found it's way back onto my system, probably during a large software upgrade, and the freeze-ups are reoccurring. I would uninstall the screensaver, but aptitude then wants to remove mint-meta-debian-cinnamon, and I do not know whether is is save to proceed.

Can I do without mint-meta-debian-cinnamon?

Code: Select all
$ sudo aptitude remove cinnamon-screensaver
The following packages will be REMOVED: 
  cinnamon-screensaver
0 packages upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
Need to get 0 B of archives. After unpacking 306 kB will be freed.
The following packages have unmet dependencies:
 mint-meta-debian-cinnamon : Depends: cinnamon-screensaver but it is not going to be installed.
The following actions will resolve these dependencies:

     Remove the following packages:             
1)     mint-meta-debian-cinnamon                 

     Leave the following dependencies unresolved:
2)     cinnamon recommends cinnamon-screensaver 


Accept this solution? [Y/n/q/?] n
The following actions will resolve these dependencies:

     Keep the following packages at their current version:
1)     cinnamon-screensaver [2.0.3+lmde (debian, now)]   



Accept this solution? [Y/n/q/?] 
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B of archives. After unpacking 0 B will be used.
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Re: Please help me find the cause of freeze ups

Postby Monsta on Tue Apr 01, 2014 1:04 pm

Metapackage can be safely removed (it's there for convenience), but I heard that cinnamon-screensaver is an essential part of Cinnamon 2.0, and the latter may cease to function without it. Be careful.
Monsta
Level 8
Level 8
 
Posts: 2017
Joined: Fri Aug 19, 2011 3:46 am

Re: Please help me find the cause of freeze ups

Postby Daan on Wed Apr 02, 2014 5:00 am

Then why doesn't cinnamon depend on cinnamon-screensaver?

Is there a way switch off the Cinnamon screensaver? I don't see such option in Cinnamon Settings.

Thanks!

D.
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Re: Please help me find the cause of freeze ups

Postby austin.texas on Wed Apr 02, 2014 11:23 am

As Monsta suggested earlier, a newer kernel could fix the problem - it did for me.
You can try getting kernel 3.11 from Testing and see if the problem goes away.


These suggestions may help, if that doesn't work.
viewtopic.php?f=90&t=145337
Linux Mint 16 Cinnamon (64 bit), Quad core AMD A8-3870 APU with Radeon HD Graphics 6550D, 8GB DDR3, Ralink RT2561/RT61 802.11g PCI
Microsoft-free environment since 1996
If you want to help Linux Mint with a donation, please visit http://www.linuxmint.com/donors.php
User avatar
austin.texas
Level 7
Level 7
 
Posts: 1537
Joined: Tue Nov 17, 2009 3:57 pm

Re: Please help me find the cause of freeze ups

Postby Daan on Wed Apr 02, 2014 12:09 pm

Thanks for your suggestions.

I think I already have kernel 3.11:

Code: Select all
$ uname -srv
Linux 3.11-2-amd64 #1 SMP Debian 3.11.8-1 (2013-11-13)
OS's I have used: Debian testing/stable, Ubuntu, Mint Debian, OpenSuse, Windoze
Daan
Level 1
Level 1
 
Posts: 21
Joined: Sun Jul 15, 2012 11:21 am
Location: The Netherlands

Linux Mint is funded by ads and donations.
 

Return to Newbie Questions

Who is online

Users browsing this forum: No registered users and 3 guests

cron