Mint 13: AMD/ATI graphics drivers & Cinnamon problem [solved

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Mint 13: AMD/ATI graphics drivers & Cinnamon problem [solved

Postby aneurysm1985 on Tue Feb 11, 2014 6:56 pm

I recently did a system update using Update Manager, and downloaded all of the recommended updates. Now my system is behaving strangely.

The three main problems, that I can see are:
  • By default, Cinnamon is not the interface that launches with Mint 13 on startup. Instead GNOME/GNOME fallback mode is showing with just 'Applications' and 'Places' listed. Like this.
  • The monitor resolution changed to low-res, with my two monitors mirroring each other. Previously, they were two separate workspaces.
  • In general, my proprietary AMD/ATI graphics drivers seem to have stopped working.
My problem sounds very similar to what was described in this recent forum post.

What I have tried to fix it:
I have tried uninstalling the AMD/ATI drivers using this method. I then rebooted, but no 'additional drivers' are showing in that Mint application. Usually the proprietary AMD/ATI drivers are listed there.

Some outputs, which might help you diagnose the problem
Terminal: inxi -Fxz
Code: Select all
System:    Host: stuart-desktop Kernel: 3.2.0-23-generic x86_64 (64 bit, gcc: 4.6.3)
           Desktop: Gnome  (Gtk 2.24.10) Distro: Linux Mint 13 Maya
Machine:   Mobo: Gigabyte model: GA-MA785GMT-UD2H Bios: Award version: F9 date: 05/25/2010
CPU:       Quad core AMD Phenom II X4 925 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 sse4a svm) bmips: 22500.6
           Clock Speeds: 1: 2812.576 MHz 2: 2812.576 MHz 3: 2812.576 MHz 4: 2812.576 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] RS880 [Radeon HD 4200] bus-ID: 01:05.0
           X.Org: 1.11.3 drivers: ati,radeon (unloaded: vesa,fbdev,fglrx) Resolution: 1920x1080@60.0hz, 1024x768@75.0hz
           GLX Renderer: N/A GLX Version: N/A Direct Rendering: N/A
Audio:     Card-1: Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA) driver: snd_hda_intel bus-ID: 00:14.2
           Card-2: Advanced Micro Devices [AMD/ATI] RS880 HDMI Audio [Radeon HD 4200 Series] driver: snd_hda_intel bus-ID: 01:05.1
           Card-3: Logitech Webcam C200 driver: USB Audio usb-ID: 046d:0802
           Sound: Advanced Linux Sound Architecture ver: 1.0.24
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 ver: 2.3LK-NAPI port: de00 bus-ID: 02:00.0
           IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 2000.4GB (55.6% used) 1: /dev/sda WDC_WD10EARS 1000.2GB
           2: /dev/sdb 10EAVS_External 1000.2GB
Partition: ID: / size: 919G used: 658G (76%) fs: ext4 ID: swap-1 size: 12.61GB used: 0.00GB (0%) fs: swap
Sensors:   System Temperatures: cpu: 36.1C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 168 Uptime: 26 min Memory: 1312.8/11764.7MB Runlevel: 2 Gcc sys: 4.6.3 Client: Shell inxi: 1.7.33


File: /.xsession-errors
Code: Select all
/etc/mdm/Xsession: Beginning session setup...
localuser:stuart being added to access control list
Setting IM through im-switch for locale=en_AU.
Start IM through /etc/X11/xinit/xinput.d/all_ALL linked to /etc/X11/xinit/xinput.d/default.
Failed to connect to the VirtualBox kernel service
Failed to connect to the VirtualBox kernel service
Failed to connect to the VirtualBox kernel service
Failed to connect to the VirtualBox kernel service
X Error of failed request:  BadRequest (invalid request code or no such operation)
  Major opcode of failed request:  135 (GLX)
  Minor opcode of failed request:  19 (X_GLXQueryServerString)
  Serial number of failed request:  14
  Current serial number in output stream:  14
gnome-session-check-accelerated: Helper exited with code 256
gnome-session[1739]: WARNING: Session 'cinnamon' runnable check failed: Exited with code 1
GNOME_KEYRING_CONTROL=/tmp/keyring-2x5g42
GNOME_KEYRING_CONTROL=/tmp/keyring-2x5g42
SSH_AUTH_SOCK=/tmp/keyring-2x5g42/ssh
GNOME_KEYRING_CONTROL=/tmp/keyring-2x5g42
SSH_AUTH_SOCK=/tmp/keyring-2x5g42/ssh
GPG_AGENT_INFO=/tmp/keyring-2x5g42/gpg:0:1
GNOME_KEYRING_CONTROL=/tmp/keyring-2x5g42
SSH_AUTH_SOCK=/tmp/keyring-2x5g42/ssh
access control disabled, clients can connect from any host
Starting Dropbox...** Message: Initializing gksu extension...
Initializing nautilus-open-terminal extension
Initializing nautilus-dropbox 0.7.1

** (gnome-system-monitor:2037): WARNING **: SELinux was found but is not enabled.

Initializing nautilus-gdu extension
** Message: applet now removed from the notification area
** Message: using fallback from indicator to GtkStatusIcon
[INFO 09:20:57.714] Initializing Mono.Addins

(gnome-settings-daemon:1842): libwacom-WARNING **: Tablet 'usb:056a:0015' has no buttons defined, do something!

(gnome-settings-daemon:1842): libwacom-WARNING **: Tablet 'usb:056a:0014' has no buttons defined, do something!

(gnome-settings-daemon:1842): libwacom-WARNING **: Tablet 'usb:056a:0013' has no buttons defined, do something!
gnome-session[1739]: WARNING: Could not launch application 'pulseaudio.desktop': Unable to start application: Failed to execute child process "start-pulseaudio-x11" (No such file or directory)
Dropbox isn't running!
Done!
apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1 for ServerName
*** BUG ***
In pixman_region32_init_rect: Invalid rectangle passed
Set a breakpoint on '_pixman_log_error' to debug


** (gnome-settings-daemon:1842): WARNING **: Failed to connect context: Connection refused

(gnome-settings-daemon:1842): libappindicator-CRITICAL **: app_indicator_set_label: assertion `IS_APP_INDICATOR (self)' failed
ERROR: hdd fetch, failed to open connection
ERROR: Cannot retrieve NVidia information

** Message: moving back from GtkStatusIcon to indicator

** (gnome-settings-daemon:1842): WARNING **: Failed to connect context: Connection refused
sh: 1: /lib/libc.so.6: not found
sh: 1: gnome-about: not found
X Error of failed request:  BadRequest (invalid request code or no such operation)
  Major opcode of failed request:  135 (GLX)
  Minor opcode of failed request:  19 (X_GLXQueryServerString)
  Serial number of failed request:  12
  Current serial number in output stream:  12
sh: 0: -c requires an argument
[ERROR 09:31:12.404] Caught exception. Message: The remote server returned an error: (404) NOT FOUND.
[ERROR 09:31:12.406] Stack trace for previous exception:   at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000] in <filename unknown>:0
  at System.Net.HttpWebRequest.SetResponseData (System.Net.WebConnectionData data) [0x00000] in <filename unknown>:0
[ERROR 09:31:12.407] Rest of stack trace for above exception:    at System.Environment.get_StackTrace()
   at Tomboy.WebSync.Api.OAuth.MakeWebRequest(RequestMethod method, System.String url, System.Collections.Generic.List`1 parameters, System.String postData)
   at Tomboy.WebSync.Api.OAuth.WebRequest(RequestMethod method, System.String url, System.String postData)
   at Tomboy.WebSync.Api.OAuth.Get(System.String uri, IDictionary`2 queryParameters)
   at Tomboy.WebSync.Api.RootInfo.GetRoot(System.String rootUri, IWebConnection connection)
   at Tomboy.WebSync.WebSyncServer.UpdatesAvailableSince(Int32 revision)
   at Tomboy.Sync.SyncManager.BackgroundSyncChecker()
   at Tomboy.Sync.SyncManager.<UpdateSyncAction>m__3E(System.Object o)
   at System.Threading.Timer+Scheduler.TimerCB(System.Object o)
/usr/lib/python2.7/dist-packages/gobject/constants.py:24: Warning: g_boxed_type_register_static: assertion `g_type_from_name (name) == 0' failed
  import gobject._gobject


(gnome-control-center:2705): background-cc-panel-WARNING **: Could not load /usr/share/themes/Ambiance/index.theme: No such file or directory

(gnome-control-center:2705): background-cc-panel-WARNING **: Could not load /usr/share/themes/Radiance/index.theme: No such file or directory

(gnome-control-center:2705): Gtk-WARNING **: GtkTable does not have a property called expand

(gnome-control-center:2705): Gtk-WARNING **: GtkTable does not have a property called fill

(gnome-control-center:2705): Gtk-WARNING **: GtkTable does not have a property called position
[ERROR 09:41:10.819] Caught exception. Message: The remote server returned an error: (404) NOT FOUND.
[ERROR 09:41:10.819] Stack trace for previous exception:   at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000] in <filename unknown>:0
  at System.Net.HttpWebRequest.SetResponseData (System.Net.WebConnectionData data) [0x00000] in <filename unknown>:0
[ERROR 09:41:10.819] Rest of stack trace for above exception:    at System.Environment.get_StackTrace()
   at Tomboy.WebSync.Api.OAuth.MakeWebRequest(RequestMethod method, System.String url, System.Collections.Generic.List`1 parameters, System.String postData)
   at Tomboy.WebSync.Api.OAuth.WebRequest(RequestMethod method, System.String url, System.String postData)
   at Tomboy.WebSync.Api.OAuth.Get(System.String uri, IDictionary`2 queryParameters)
   at Tomboy.WebSync.Api.RootInfo.GetRoot(System.String rootUri, IWebConnection connection)
   at Tomboy.WebSync.WebSyncServer.UpdatesAvailableSince(Int32 revision)
   at Tomboy.Sync.SyncManager.BackgroundSyncChecker()
   at Tomboy.Sync.SyncManager.<UpdateSyncAction>m__3E(System.Object o)
   at System.Threading.Timer+Scheduler.TimerCB(System.Object o)

[ERROR 09:51:11.275] Caught exception. Message: The remote server returned an error: (404) NOT FOUND.
[ERROR 09:51:11.275] Stack trace for previous exception:   at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000] in <filename unknown>:0
  at System.Net.HttpWebRequest.SetResponseData (System.Net.WebConnectionData data) [0x00000] in <filename unknown>:0
[ERROR 09:51:11.275] Rest of stack trace for above exception:    at System.Environment.get_StackTrace()
   at Tomboy.WebSync.Api.OAuth.MakeWebRequest(RequestMethod method, System.String url, System.Collections.Generic.List`1 parameters, System.String postData)
   at Tomboy.WebSync.Api.OAuth.WebRequest(RequestMethod method, System.String url, System.String postData)
   at Tomboy.WebSync.Api.OAuth.Get(System.String uri, IDictionary`2 queryParameters)
   at Tomboy.WebSync.Api.RootInfo.GetRoot(System.String rootUri, IWebConnection connection)
   at Tomboy.WebSync.WebSyncServer.UpdatesAvailableSince(Int32 revision)
   at Tomboy.Sync.SyncManager.BackgroundSyncChecker()
   at Tomboy.Sync.SyncManager.<UpdateSyncAction>m__3E(System.Object o)
   at System.Threading.Timer+Scheduler.TimerCB(System.Object o)


Could someone please step me through fixing this problem on my machine. My main problem seems to be that the AMD/ATI drivers aren't loading properly, or even being listed as an option in 'additional drivers'.

edit: I should note that my system is currently always loading in GNOME, even if I use the 'Session' options screen to manually choose 'Cinnamon' when I log into Mint 13.
edit2: Is this post in the right board: 'Cinnamon'? Half of the problem relates to Cinnamon, the other half relates to the ATI graphics card drivers.
Last edited by aneurysm1985 on Tue Feb 18, 2014 7:25 am, edited 1 time in total.
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby austin.texas on Wed Feb 12, 2014 11:30 am

This line from your inxi -Fxz is not good.
GLX Renderer: N/A GLX Version: N/A Direct Rendering: N/A

I have a very similar system to yours with a Gigabyte mother-board, quad-core AMD and Mint 13 (on one partition).
Here is my Mint 13 system.
$ inxi -b
System: Host: Skynet1 Kernel: 3.12.0-031200-generic x86_64 (64 bit) Desktop: Gnome Distro: Linux Mint 13 Maya
Machine: Mobo: Gigabyte model: GA-A75-UD4H version: x.x Bios: Award version: F2 date: 06/08/2011
CPU: Quad core AMD A8-3870 APU with Radeon HD Graphics (-MCP-) clocked at 3000.00 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] BeaverCreek [Radeon HD 6550D]
X.Org: 1.11.3 drivers: ati,radeon (unloaded: vesa,fbdev) Resolution: 1600x1200@85.0hz
GLX Renderer: Gallium 0.4 on AMD SUMO GLX Version: 2.1 Mesa 8.0.4

You are using the 3.2 kernel. I had plenty of problems with my Mint 13 with that kernel. The 3.12 kernel works much better. You can install that with Synaptic. Enable the backports first.
Open Synaptic > Settings > Repositories > Backports > Refresh

I am not saying that this will cure your current problems, but it is a step in the right direction.

You can see from my specs that I have the default Gallium instead of flgrx. That is working fine for me. Also, I have installed all the latest 1, 2, and 3 level updates in Mint 13 with no problems.

I don't mean to belittle your current problems, but if I were faced with those problems, I would dump Mint 13 and install Mint 16. Believe me, it may be a big chore, but your hardware would function much better. On Mint 16 I easily installed the flgrx-update and have direct rendering.

Here is my Mint 16 system (on a different partition).
$ inxi -Fxz
System: Host: Skynet1 Kernel: 3.11.0-12-generic x86_64 (64 bit, gcc: 4.8.1) Desktop: Gnome Distro: Linux Mint 16 Petra
Machine: Mobo: Gigabyte model: GA-A75-UD4H version: x.x Bios: Award version: F2 date: 06/08/2011
CPU: Quad core AMD A8-3870 APU with Radeon HD Graphics (-MCP-) cache: 4096 KB flags: (lm nx sse sse2 sse3 sse4a svm) bmips: 23997.5
Clock Speeds: 1: 800.00 MHz 2: 800.00 MHz 3: 800.00 MHz 4: 3000.00 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] BeaverCreek [Radeon HD 6550D] bus-ID: 00:01.0
X.Org: 1.14.3 drivers: ati,fglrx (unloaded: fbdev,vesa,radeon) Resolution: 1600x1200@85.0hz
GLX Renderer: AMD Radeon HD 6550D GLX Version: 4.2.12337 - CPC 13.101 Direct Rendering: Yes
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby aneurysm1985 on Wed Feb 12, 2014 6:15 pm

Thanks for all of that information.

I have been sticking with Mint 13, since Mint 17 is only about 4 months away, and that will be LTS. Will consider upgrading to Mint 16 if I can't find a solution soon.

Could someone provide me with instructions for rolling back to kernel 3.12? I haven't been able to find suitable instructions online.

PS: in Synaptic's "Kernels and modules" section, I am only seeing packages labelled "linux-image-3.11.0.xxxxx", "linux-image-3.2.0.xxxxx", "linux-image-3.5.0.xxxxx" or "linux-image-3.8.0.xxxxx". I can't see 3.12.0.xxxx listed anywhere...
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby austin.texas on Wed Feb 12, 2014 6:45 pm

The 3.11.0.xxxxx kernel should work just fine.
BTW, you are not "rolling back". The 3.11 is newer than 3.2 - just as 11 is more than 2
That is a strange way to number, but that is the way they do it...
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby aneurysm1985 on Wed Feb 12, 2014 6:54 pm

Oh yes, thanks for advising about the numbering scheme!

So should I mark 3.11.0 "for installation" and mark 3.2.0 "for removal"? In the one action? Or do it as separate actions? This is my first time doing such a thing through Synaptic.

PS: I am getting a warning that I am "about to install software that can't be authenticated".
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby austin.texas on Wed Feb 12, 2014 7:31 pm

So should I mark 3.11.0 "for installation" and mark 3.2.0 "for removal"?

Do not mark 3.2 for removal. It doesn't hurt anything to have more than one installed. It is the same as having more than one text editor or music player installed. You will only run one at a time, and you choose which one in the grub menu.
I am getting a warning that I am "about to install software that can't be authenticated".

The kernels in the backports have been tested by the Mint team for compatibility with Mint 16.
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby aneurysm1985 on Wed Feb 12, 2014 7:52 pm

OK, I did that and then rebooted. It seems that I am now using kernel 3.11:

inxi -Fxz

Code: Select all
System:    Host: stuart-desktop Kernel: 3.11.0-15-generic x86_64 (64 bit, gcc: 4.6.3)
           Desktop: Gnome  (Gtk 2.24.10) Distro: Linux Mint 13 Maya
Machine:   Mobo: Gigabyte model: GA-MA785GMT-UD2H Bios: Award version: F9 date: 05/25/2010
CPU:       Quad core AMD Phenom II X4 925 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 sse4a svm) bmips: 22500.3
           Clock Speeds: 1: 2812.544 MHz 2: 2812.544 MHz 3: 2812.544 MHz 4: 2812.544 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] RS880 [Radeon HD 4200] bus-ID: 01:05.0
           X.Org: 1.11.3 drivers: ati,radeon (unloaded: vesa,fbdev,fglrx) Resolution: 1920x1080@60.0hz, 1024x768@75.0hz
           GLX Renderer: N/A GLX Version: N/A Direct Rendering: N/A
Audio:     Card-1: Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA) driver: snd_hda_intel bus-ID: 00:14.2
           Card-2: Advanced Micro Devices [AMD/ATI] RS880 HDMI Audio [Radeon HD 4200 Series] driver: snd_hda_intel bus-ID: 01:05.1
           Card-3: Logitech Webcam C200 driver: USB Audio usb-ID: 046d:0802
           Sound: Advanced Linux Sound Architecture ver: k3.11.0-15-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 ver: 2.3LK-NAPI port: de00 bus-ID: 02:00.0
           IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 2000.4GB (54.9% used) 1: /dev/sda WDC_WD10EARS 1000.2GB 39C
           2: /dev/sdb 10EAVS_External 1000.2GB 0C
Partition: ID: / size: 906G used: 645G (75%) fs: ext4 ID: swap-1 size: 12.61GB used: 0.00GB (0%) fs: swap
Sensors:   System Temperatures: cpu: 44.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 209 Uptime: 10 min Memory: 1496.3/11762.4MB Runlevel: 2 Gcc sys: 4.6.3 Client: Shell inxi: 1.7.33


Unfortunately, this doesn't seem to have helped my issues with Cinnamon/my graphics card.

Is there any way I can roll back to the way my computer was, say, 14 days ago. It was working fine until my System Update approx 7 days ago.
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby austin.texas on Wed Feb 12, 2014 8:32 pm

I am disappointed that that did not make things at least a little better.
Is there any new option listed in the Device Driver manager?
Is it still falling back to Gnome?
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby aneurysm1985 on Wed Feb 12, 2014 10:35 pm

Yes it is still falling back to GNOME. The AMD/ATI drivers are still not appearing as options.

I am currently trying Mint 16 from a live USB. If that works fine, I may just format my HDD and start over with Mint 16.

Will report back here with updates.
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby clfarron4 on Thu Feb 13, 2014 5:59 pm

Just so you know, with an AMD Radeon 4200, you won't be able to use FGLRX, AMD's proprietary driver, in Mint 16 because AMD ditched support for 2xxx, 3xxx and 4xxx cards after fglrx 12.6 (I think).
Problems? Tell us EXACTLY what you've done and what you expected to happen, IN DETAIL. That will save us questions, and we should get along better,

I have dysgraphia. This means I might have understood you incorrectly through no fault of my own.
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Re: Mint 13: AMD/ATI graphics drivers and Cinnamon problem

Postby aneurysm1985 on Tue Feb 18, 2014 7:24 am

OK, so I updated from Mint 13 to Mint 16 Cinnamon, and the graphics issues which I described are not happening in the new OS.

So I guess we didn't 'solve' the original problem which was happening in Mint 13. But I am marking this thread as 'solved', as austin.texas's suggestion to upgrade did fix the problem. Thanks also to clfarron4 who pointed out that I don't need to install the AMD/ATI proprietary driver in Mint 16.
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