Mint 17 with Cinnamon freezing, possibly touchpad related?

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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby PatH57 on Sat Jul 12, 2014 7:17 am

thanks keep us posted.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby djwhiteastro on Tue Jul 15, 2014 3:13 pm

So I've had a good couple of days of purely Mint Cinnamon with the old kernel with nouveu drivers, with no real issues The mouse sometimes pauses briefly, but for half a second at most. I'm assuming that's when it would normally have frozen. So yeh, it was the graphics drivers. Not sure why switching back when I first installed Mint 17 did nothing, but I'm not fussed about that right now. I'm just happy to have a relatively bug-free Linux OS again.

Thanks again for all your help!

Cheers

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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby PatH57 on Tue Jul 15, 2014 3:52 pm

Well done.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby Nem on Sat Jul 19, 2014 12:34 am

I'm experiencing the same issue on my new laptop (Clevo/Metabox W650SJ nvidia-340), is there no better solution than not use NVIDIA drivers?

So far so good using a USB mouse.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby PatH57 on Sat Jul 19, 2014 3:41 am

well wait for a driver update from nvidia or try a newer kernel. (stay within the minor revision if you have 3.13.a try 3.13.x)
kernel_version.png
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby dcmNindy on Sat Aug 16, 2014 10:20 am

I'm on a Dell XPS15 L502X and just installed Mint 17 / Cinnamon and am having a presistant freezing of the touchpad pointer.
I've been able to open tty1..7 ok; however, I didn't realize X11 was on tty8.
My current escape from the freeze up is to ctrl-alt-f7 then back to ctrl-alt-f8.
I'm getting pretty fast with the key-combination but surely there's got to be a solution.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby PatH57 on Sat Aug 16, 2014 1:03 pm

open another thread as your system is not the same and other troubleshooting must be done.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby djwhiteastro on Sat Aug 16, 2014 7:29 pm

Actually sounds like the same thing as my issue (also a Dell XPS15 L502X). Except it wasn't just a mouse freeze, but a complete graphics freeze (only found out when I was watching a video and it stopped too). My quick fix for a while was the same key combo. Like it has been said in this thread, try switching to the nouveu drivers and rebooting. Fixed it for me.

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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby PatH57 on Sun Aug 17, 2014 2:15 am

2 things to check with kernel 3.13 and up

1) bios: make sure you have the latest one and check for something like
enable legacy rom
it should be enabled
2) try another kernel like 3.15 (off course have a backup before doing so)

Once you have done so remove the extra settings used in the grub as they were there to bypass original kernel settings.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby skylinnk on Sun Sep 14, 2014 10:23 pm

Hi!


I have the same problem.
I tried a lot of commands, but nothing works here.
It's a kernel issue, not?

i think it needs a update to work properly.


Cheers
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby PatH57 on Mon Sep 15, 2014 4:19 am

I suggest you open your own thread, you may not have exactly the same hw, drivers or bios?
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby xps_unfreezer on Thu Jul 16, 2015 5:06 am

OP: Did you ever find a satisfactory fix? I have a new 2015 model of the XPS15 and I also got these crashes.

The following seems to work, for me, for now, for at least the last few days:
  • Install the NVIDIA driver though Menu -> Administration -> Driver Manager
  • Run Menu -> Administration -> NVIDIA X Server Settings (should be installed alongside the driver, otherwise it's the package nvidia-settings installable through your favorite package manager)
  • Use that settings tool to choose the GPU profile "Intel (Power Saving Mode)"

You only need to do all this once, the settings are saved. My system has been stable for a few days now. The Intel mode should also be better for battery life. The downsides are (a) presumably, less performance on 3D-intensive games, and (b) the settings manager is slightly broken, so switching back to the NVIDIA GPU seems to require purging all your nvidia-* packages and reinstalling them. But so far I'm fine just using the Intel GPU.

[Edit: The nouveau driver did not work for me, it was unstable. It even crashed the whole system when trying to switch to a virtual console.]
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby djwhiteastro on Thu Jul 16, 2015 5:38 am

I did. The nouveau drivers worked for me, I thought I mentioned that in an earlier post. Your fix seems to make sense too for most people, but I also hope to use the GPU for some things, so removing/ignoring it won't help me in the long run.
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby matajaz on Mon Aug 24, 2015 7:14 pm

Hi,

Any solution for this problem?
Or any tips how to troubleshoot?

I have experienced the same kind of problem for the last couple of weeks using Rafaela and the fault seems to trigger more and more frequent every day.
Using the touchpad triggers the fault.
I can only work a couple of minutes before the screen hangs. Mouse pointer is unmovable but I can log into the computer from another machine. No process is taking much CPU power and I do not find anything special in the logs.

System: Host: Dell-XPS Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2)
Desktop: Cinnamon 2.6.13 Distro: Linux Mint 17.2 Rafaela
Machine: System: Dell product: Dell System XPS L502X
Mobo: Dell model: 0YR8NN version: A00 Bios: Dell version: A06 date: 07/20/2011
CPU: Quad core Intel Core i7-2630QM CPU (-HT-MCP-) cache: 6144 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 15963.2
Clock Speeds: 1: 800.00 MHz 2: 800.234 MHz 3: 799.921 MHz 4: 800.078 MHz 5: 800.00 MHz 6: 800.00 MHz 7: 800.00 MHz 8: 800.00 MHz
Graphics: Card-1: Intel 2nd Generation Core Processor Family Integrated Graphics Controller bus-ID: 00:02.0
Card-2: NVIDIA GF108M [GeForce GT 525M] bus-ID: 01:00.0
X.Org: 1.15.1 driver: nvidia Resolution: 1920x1080@60.0hz
GLX Renderer: GeForce GT 525M/PCIe/SSE2 GLX Version: 4.4.0 NVIDIA 340.76 Direct Rendering: Yes
Audio: Card: Intel 6 Series/C200 Series Family High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network: Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169 ver: 2.3LK-NAPI port: 2000 bus-ID: 06:00.0
IF: eth0 state: down mac: <filter>
Card-2: Intel Centrino Wireless-N 1030 [Rainbow Peak] driver: iwlwifi ver: in-tree: bus-ID: 03:00.0
IF: wlan0 state: up mac: <filter>
Drives: HDD Total Size: 256.1GB (59.4% used) 1: id: /dev/sda model: SanDisk_SDSSDHP2 size: 256.1GB
Partition: ID: / size: 56G used: 30G (55%) fs: ext4 ID: swap-1 size: 5.24GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 54.0C mobo: 54.0C gpu: 0.0:58C
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 274 Uptime: 4 min Memory: 1284.0/15942.5MB Runlevel: 2 Gcc sys: 4.8.4
Client: Shell (bash 4.3.11) inxi: 1.9.17


==> /var/log/syslog <==
Aug 24 20:35:50 Dell-XPS NetworkManager[997]: <info> Activation (wlan0) Stage 4 of 5 (IPv6 Configure Timeout) complete.
Aug 24 20:35:53 Dell-XPS wpa_supplicant[1524]: wlan0: CTRL-EVENT-SCAN-STARTED
Aug 24 20:35:53 Dell-XPS dbus[640]: [system] Activating service name='org.freedesktop.Accounts' (using servicehelper)
Aug 24 20:35:53 Dell-XPS accounts-daemon[3747]: started daemon version 0.6.35
Aug 24 20:35:53 Dell-XPS dbus[640]: [system] Successfully activated service 'org.freedesktop.Accounts'
Aug 24 20:35:54 Dell-XPS wpa_supplicant[1524]: nl80211: send_and_recv->nl_recvmsgs failed: -33
Aug 24 20:35:57 Dell-XPS kernel: [ 41.253617] CIFS VFS: Error connecting to socket. Aborting operation.
Aug 24 20:35:57 Dell-XPS kernel: [ 41.253880] CIFS VFS: cifs_mount failed w/return code = -115
Aug 24 20:36:36 Dell-XPS wpa_supplicant[1524]: wlan0: CTRL-EVENT-SCAN-STARTED
Aug 24 20:36:37 Dell-XPS wpa_supplicant[1524]: nl80211: send_and_recv->nl_recvmsgs failed: -33

Br Mat
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby djwhiteastro on Tue Aug 25, 2015 4:57 am

Which of the solutions/settings have you already tried that have been mentioned in this thread?

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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby matajaz on Tue Aug 25, 2015 7:53 am

Hi,

I just managed to upgrade bios from A06 to A12 (L502XA12.exe using WinPE + 32 bit oledlg.dll) and I do not encounter the problem any more. :D
At least not during last hour when I try to trigger the fault.
I still haven't made i8kutils work but that is causing no harm at this moment.

I suppose my problem was a compability issue between old bios and new SW.

Anyway, thanks for this post. It made me look at the right direction. :D

Br Mathias
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby djwhiteastro on Tue Aug 25, 2015 9:01 am

No problem! Glad you found a solution. I might have a look at that too. My problem was fixed with Mint 17.1, but it may happen again with 17.2. BIOS update will be the first thing on my list if it returns.

Cheers

Darren
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby matajaz on Fri Aug 28, 2015 3:13 pm

Hi,

I just want to inform you that my machine is still freezing once or twice per day.
The bios update made big difference but there is still a problem.

Cheers
Mathias
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby matajaz on Wed Sep 02, 2015 3:24 pm

Hi,

I tried to upgrade to latest display driver
Linux x64 (AMD64/EM64T) Display Driver
Version 352.41
Release Date Fri Aug 28, 2015
Operating System Linux 64-bit
Language English (US)
File Size 73.6 MB

since the description looked very promising.
Added support for the following GPUs:
GeForce GTX 950
Quadro M4000
Quadro M5000
Fixed a bug that caused VDPAU to only display the top half of a video frame when decoding and displaying H.265/HEVC encoded video streams.
Fixed a bug that caused the X server to crash if an OpenGL application tried to allocate a drawable when GPU-accessible memory is exhausted.

Unfortunately did not X-server start up with this driver due to segmentation fault.
I tried a couple of other drives with same result.
I had to fall back to original driver 340.76 to be able to start X.

Does anyone know how to successfully install the 352.41 driver?

Br Mathias
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Re: Mint 17 with Cinnamon freezing, possibly touchpad relate

Postby matajaz on Wed Sep 02, 2015 3:46 pm

I managed to load the driver

Graphics: Card-1: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
Card-2: NVIDIA GF108M [GeForce GT 525M]
X.Org: 1.15.1 driver: nvidia Resolution: 1920x1080@60.0hz
GLX Renderer: GeForce GT 525M/PCIe/SSE2 GLX Version: 4.5.0 NVIDIA 352.41

using the following instruction:
http://ubuntuhandbook.org/index.php/201 ... -released/

It is too early to say that it solved my problems but so far so good.

I also noticed that ctrl-Alt-F2 (console mode) and then ctrl-Alt-F8 (back to working X) is a temporarily solution for the freezing problem.

Br Mathias
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