[Solved]Mint 15 Mate Crash while working with update manager

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[Solved]Mint 15 Mate Crash while working with update manager

Postby phptoao on Thu Jul 25, 2013 12:26 pm

The motherboard is a msi K9VGM-V with VIA K8M890 chip-set and an AMD Athlon 64/FX/X2 processor , 2 x 2.1 GHz.
It is from 2007. I know that some would consider it a dinosaur... For me, it is not the newest, but not really very old either.

The machine was running various flavours of Ubuntu until 3 weeks ago. On 2 July 2013 I made a fresh install of Mint 15 Mate 32 bit, on a newly formatted partition. Today 25 July, I went for the routinely updates with the update manager. A small session, only 1MB to download, and then while installing, crash, black screen, machine dead (no error message of any kind).

The package being installed while the crash occured is apparently something with virtualbox. I do not use virtualbox knowingly, nor did I install it knowingly, but it might be part of the default install packages and thus need today's updates.

Reboot, back to the update manager. He tells that he was interrupted and the problem must be corrected manually with
Code: Select all
sudo dpkg --configure -a


OK, if that is what you need, I'll do it.
Same story, crash, black screen. machine dead.

Reboot, back to update manager. He tells the same as last time. But this time I don't do the dpkg thing. Seems hopeless...

The problem is, that I won't be able to make future routine updates, as long as the problem is not corrected, but running dpkg manually as they recommend, leads to the same crash as update manager did.

Additionally the recommendation to run dpkg is accompanied by a line saying:
E: _cache->open() failed, please report

Not knowing where to report it, I report it here, not sure what exactly is meant.

So how can I correct this problem(s) ??? and have update manager happy again ?

Thanks
Last edited by phptoao on Sun Jul 28, 2013 2:43 pm, edited 1 time in total.
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Re: Mint 15 Mate Crash while working with update manager

Postby trapperjohn on Thu Jul 25, 2013 3:32 pm

Let's ge a more explicit error.

run and post output

sudo apt-get update
sudo apt-get upgrade
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Re: Mint 15 Mate Crash while working with update manager

Postby phptoao on Sun Jul 28, 2013 11:56 am

Thank you for the answer. It did help. After running "sudo apt-get update" and "sudo apt-get upgrade", I did run "sudo dpkg --configure -a" again and it did work this time. Now update manager and synaptic are happy again and do not complain any more.

Nonetheless, I attach the output of the apt-get commands. Update had a lot to tell, most lines start with Hit, Get or Ign. Upgrade didn't tell aqnything except the usual complaint. It would be interresting to know what the Hit,Get,Ign mean and what really happened.

I do also attach the output of the dpkg command that did finally work. What does it tell us ?

I tried to upload the outputs as a txt file, but "they" say "the extension txt is not allowed" !!! I always thought txt files are not dangerous ! So I put it directly in the Post... Here it is:
Code: Select all
sudo apt-get update
Hit http://archive.ubuntu.com raring Release.gpg
Hit http://security.ubuntu.com raring-security Release.gpg                     
Hit http://archive.canonical.com raring Release.gpg                           
Hit http://archive.ubuntu.com raring-updates Release.gpg                       
Hit http://security.ubuntu.com raring-security Release                         
Hit http://archive.canonical.com raring Release                               
Hit http://archive.ubuntu.com raring Release                                   
Hit http://security.ubuntu.com raring-security/main i386 Packages             
Hit http://archive.canonical.com raring/partner i386 Packages                 
Hit http://archive.ubuntu.com raring-updates Release                           
Hit http://security.ubuntu.com raring-security/restricted i386 Packages       
Hit http://archive.ubuntu.com raring/main i386 Packages                       
Get:1 http://packages.linuxmint.com olivia Release.gpg [197 B]                 
Hit http://security.ubuntu.com raring-security/universe i386 Packages         
Hit http://archive.ubuntu.com raring/restricted i386 Packages                 
Hit http://security.ubuntu.com raring-security/multiverse i386 Packages       
Hit http://www.scootersoftware.com stable Release.gpg                         
Hit http://archive.ubuntu.com raring/universe i386 Packages                   
Hit http://archive.ubuntu.com raring/multiverse i386 Packages                 
Get:2 http://packages.linuxmint.com olivia Release [17.7 kB]                   
Hit http://security.ubuntu.com raring-security/main Translation-en             
Hit http://archive.ubuntu.com raring/main Translation-en                       
Hit http://security.ubuntu.com raring-security/multiverse Translation-en       
Hit http://archive.ubuntu.com raring/multiverse Translation-en                 
Hit http://www.scootersoftware.com stable Release                             
Hit http://security.ubuntu.com raring-security/restricted Translation-en       
Ign http://archive.canonical.com raring/partner Translation-en_US             
Ign http://archive.canonical.com raring/partner Translation-en                 
Hit http://archive.ubuntu.com raring/restricted Translation-en                 
Hit http://security.ubuntu.com raring-security/universe Translation-en         
Hit http://archive.ubuntu.com raring/universe Translation-en                   
Hit http://archive.ubuntu.com raring-updates/main i386 Packages               
Get:3 http://packages.linuxmint.com olivia/main i386 Packages [23.9 kB]
Hit http://www.scootersoftware.com stable/non-free i386 Packages               
Hit http://archive.ubuntu.com raring-updates/restricted i386 Packages         
Hit http://archive.ubuntu.com raring-updates/universe i386 Packages           
Hit http://archive.ubuntu.com raring-updates/multiverse i386 Packages         
Hit http://archive.ubuntu.com raring-updates/main Translation-en               
Get:4 http://packages.linuxmint.com olivia/upstream i386 Packages [9'093 B]   
Hit http://archive.ubuntu.com raring-updates/multiverse Translation-en         
Get:5 http://packages.linuxmint.com olivia/import i386 Packages [39.6 kB]     
Hit http://archive.ubuntu.com raring-updates/restricted Translation-en         
Ign http://security.ubuntu.com raring-security/main Translation-en_US         
Hit http://archive.ubuntu.com raring-updates/universe Translation-en           
Ign http://security.ubuntu.com raring-security/multiverse Translation-en_US   
Ign http://security.ubuntu.com raring-security/restricted Translation-en_US   
Ign http://security.ubuntu.com raring-security/universe Translation-en_US     
Ign http://archive.ubuntu.com raring/main Translation-en_US                   
Ign http://archive.ubuntu.com raring/multiverse Translation-en_US             
Ign http://archive.ubuntu.com raring/restricted Translation-en_US             
Ign http://archive.ubuntu.com raring/universe Translation-en_US               
Ign http://archive.ubuntu.com raring-updates/main Translation-en_US           
Ign http://archive.ubuntu.com raring-updates/multiverse Translation-en_US     
Ign http://archive.ubuntu.com raring-updates/restricted Translation-en_US     
Ign http://archive.ubuntu.com raring-updates/universe Translation-en_US       
Ign http://www.scootersoftware.com stable/non-free Translation-en_US           
Ign http://www.scootersoftware.com stable/non-free Translation-en             
Ign http://packages.linuxmint.com olivia/import Translation-en_US             
Ign http://packages.linuxmint.com olivia/import Translation-en                 
Ign http://packages.linuxmint.com olivia/main Translation-en_US               
Ign http://packages.linuxmint.com olivia/main Translation-en                   
Ign http://packages.linuxmint.com olivia/upstream Translation-en_US           
Ign http://packages.linuxmint.com olivia/upstream Translation-en               
Fetched 90.5 kB in 8s (11.0 kB/s)                                             
E: dpkg was interrupted, you must manually run 'sudo dpkg --configure -a' to correct the problem.


==============================================================================
sudo apt-get upgrade
E: dpkg was interrupted, you must manually run 'sudo dpkg --configure -a' to correct the problem.


==============================================================================
sudo dpkg --configure -a
Setting up virtualbox-guest-dkms (4.2.10-dfsg-0ubuntu2.1) ...
Removing old virtualbox-guest-4.2.10 DKMS files...

------------------------------
Deleting module version: 4.2.10
completely from the DKMS tree.
------------------------------
Done.
Loading new virtualbox-guest-4.2.10 DKMS files...
Building only for 3.8.0-19-generic
Building initial module for 3.8.0-19-generic
Done.

vboxguest:
Running module version sanity check.
 - Original module
   - No original module exists within this kernel
 - Installation
   - Installing to /lib/modules/3.8.0-19-generic/updates/

vboxsf.ko:
Running module version sanity check.
 - Original module
   - No original module exists within this kernel
 - Installation
   - Installing to /lib/modules/3.8.0-19-generic/updates/

vboxvideo.ko:
Running module version sanity check.
 - Original module
   - No original module exists within this kernel
 - Installation
   - Installing to /lib/modules/3.8.0-19-generic/updates/

depmod.......

DKMS: install completed.
Setting up mintsources (1.1.7) ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
Last edited by xenopeek on Mon Jul 29, 2013 12:39 am, edited 1 time in total.
Reason: Code tag added; please use Code tags for long outputs to keep topics readable, or (preferrably) put long output on dpaste.com and link to it.
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Re: Mint 15 Mate Crash while working with update manager

Postby trapperjohn on Sun Jul 28, 2013 12:28 pm

All normal for update.
Hit = found it
Get = got it
ign = ignored it

Once again, just to make sure we're OK, run
sudo apt-get update
sudo apt-get upgrade

If you still get an error we need to dig a bit more.

Double check the Update-Manager gtk afterwards by running updtae manager.
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Re: Mint 15 Mate Crash while working with update manager

Postby phptoao on Sun Jul 28, 2013 2:42 pm

After my previous post, I installed a small application with synaptic and it went well.

So now I run "sudo apt-get update" and "sudo apt-get upgrade" once more. Update came with the usual list of hit,get,ign , but no complaint at the end. Upgrade did install a new kernel and whatever, but no complaint at the end. Then I launched the update manager GUI and it says that the system is up to date (obviously since apt-get just made the newest updates).

All seems to be well again, but still, I do not really understand what happened earlier and why I got into a kind of cul-de-sac.
Thank you for your help.
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