my 2 cents,
everybody knows something about computers nowadays and will try to fix it before asking (even my mother)
Be clear and ask again, avoid technical mambo jumbo or sending
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before checking what the level of understanding is.
Everyone seems to know what memory is and then again and again I hear "I'm running out of memory" when it was disk space...
Linux, windows,unix,MacOS each use a different language. It is all English but so many dialects... and when you start getting fluent in one you tend to forget that others aren't.