Polaroid Pbt3011 Bluetooth Tower Speaker won't connect

[Luchian]

It connected once for a minute, but every other time I've tried connecting, it won't. I didn't change any settings, so I'm not understanding the sudden lack of ability to connect.
I am running:

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lsb_release -a

Distributor ID: LinuxMint
Description: Linux Mint 17.1 Rebecca
Release: 17.1
Codename: rebecca

So you have some information to help trouble shoot. I think this will be some of the information that you'll need.

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lsusb

Bus 002 Device 003: ID 0461:4de7 Primax Electronics, Ltd webcam
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 004: ID 0a5c:21e3 Broadcom Corp. HP Portable Valentine
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 005: ID 045e:00cb Microsoft Corp. Basic Optical Mouse v2.0
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

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dmesg | grep -i firmware

[ 0.220252] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.229452] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 0.229473] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 0.229743] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 0.229758] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 0.230036] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 0.230051] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 0.245747] acpi PNP0A08:00: [Firmware Info]: MMCONFIG for domain 0000 [bus 00-3f] only partially covers this bridge
[ 2.675544] [Firmware Bug]: ACPI: No _BQC method, cannot determine initial brightness
[ 25.299116] usb 4-1: Direct firmware load failed with error -2
[ 25.856456] Bluetooth: can't load firmware, may not work correctly
[ 669.609020] usb 4-1: Direct firmware load failed with error -2
[ 669.610886] Bluetooth: can't load firmware, may not work correctly
[ 873.041731] [Firmware Bug]: battery: (dis)charge rate invalid.
[ 885.518985] usb 4-1: Direct firmware load failed with error -2
[ 885.520924] Bluetooth: can't load firmware, may not work correctly

Clearly, there seems to be a firmware issue, but I'm not actually sure how to correct that.

If these are of further assistance:

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lspci -nnk

00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h Processor Root Complex [1022:1705]
Subsystem: Hewlett-Packard Company Device [103c:169b]
00:01.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Sumo [Radeon HD 6480G] [1002:9648]
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: radeon
00:01.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] BeaverCreek HDMI Audio [Radeon HD 6500D and 6400G-6600G series] [1002:1714]
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] BeaverCreek HDMI Audio [Radeon HD 6500D and 6400G-6600G series] [1002:1714]
Kernel driver in use: snd_hda_intel
00:04.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 12h Processor Root Port [1022:1709]
Kernel driver in use: pcieport
00:11.0 SATA controller [0106]: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] [1022:7804]
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: ahci
00:12.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller [1022:7807] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: ohci-pci
00:12.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller [1022:7808] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: ehci-pci
00:13.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller [1022:7807] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: ohci-pci
00:13.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller [1022:7808] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: ehci-pci
00:14.0 SMBus [0c05]: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller [1022:780b] (rev 13)
Subsystem: Hewlett-Packard Company Device [103c:169b]
00:14.2 Audio device [0403]: Advanced Micro Devices, Inc. [AMD] FCH Azalia Controller [1022:780d] (rev 01)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: snd_hda_intel
00:14.3 ISA bridge [0601]: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge [1022:780e] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:169b]
00:14.4 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] FCH PCI Bridge [1022:780f] (rev 40)
00:15.0 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Hudson PCI to PCI bridge (PCIE port 0) [1022:43a0]
Kernel driver in use: pcieport
00:15.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Hudson PCI to PCI bridge (PCIE port 1) [1022:43a1]
Kernel driver in use: pcieport
00:15.2 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Hudson PCI to PCI bridge (PCIE port 2) [1022:43a2]
Kernel driver in use: pcieport
00:18.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 0 [1022:1700] (rev 43)
00:18.1 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 1 [1022:1701]
00:18.2 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 2 [1022:1702]
00:18.3 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 3 [1022:1703]
Kernel driver in use: k10temp
00:18.4 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 4 [1022:1704]
00:18.5 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 6 [1022:1718]
00:18.6 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 5 [1022:1716]
00:18.7 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 7 [1022:1719]
01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller [10ec:8136] (rev 05)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: r8169
07:00.0 Network controller [0280]: Broadcom Corporation BCM4313 802.11bgn Wireless Network Adapter [14e4:4727] (rev 01)
Subsystem: Hewlett-Packard Company Device [103c:1795]
Kernel driver in use: wl
08:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader [10ec:5209] (rev 01)
Subsystem: Hewlett-Packard Company Device [103c:169b]
Kernel driver in use: rtsx_pci

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hciconfig --all

hci0: Type: BR/EDR Bus: USB
BD Address: 64:27:37:BE:70:53 ACL MTU: 1021:8 SCO MTU: 64:1
UP RUNNING PSCAN ISCAN
RX bytes:1763 acl:2 sco:0 events:111 errors:0
TX bytes:1459 acl:2 sco:0 commands:71 errors:0
Features: 0xbf 0xfe 0xcf 0xfe 0xdb 0xff 0x7b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH SNIFF
Link mode: SLAVE ACCEPT
Name: 'mint-0'
Class: 0x6c0100
Service Classes: Rendering, Capturing, Audio, Telephony
Device Class: Computer, Uncategorized
HCI Version: 4.0 (0x6) Revision: 0x1000
LMP Version: 4.0 (0x6) Subversion: 0x220e
Manufacturer: Broadcom Corporation (15)

If there is further information needed, please let me know.

It's refusing to connect. When it does connect for a second, it's no longer showing the Headset output option.
Under the PBT3011 device settings, it shows:
Paired: Yes
Type: Headset
And it has the address listed.
However, it shows under settings that the connection is "on", despite the Bluetooth showing that the connection is "off".
To be clear, under settings it's "on", but on the desktop icon, when I pull that up it's off. And because the output is via "headset", and the "headset" output isn't showing under settings, it won't actually play. I can't stream anything via bluetooth to the speaker.
^
I hope that all makes sense.

Thanks in advance for any and all assistance.

[RML]

I had the same problem trying to connect an Oontz Angle. Here's how I got it working. Note: all steps are in the Blueman app except for terminal commands where shown. There are two sections below:
Part I- First time connection
Part II- Connection after restart, suspend, hibernate, bluetooth service or device reconnect

Part I: First time bluetooth connection to a device

1- Install Blueman if it's not already.

2a - Run this code from a command prompt:

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pactl list | grep -i module-bluetooth-discover

2b - If the code above returns nothing, then run this code:

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pactl load-module module-bluetooth-discover

It will return a value:
user@mint ~ $ pactl load-module module-bluetooth-discover
19

Reference/credit http://forums.linuxmint.com/viewtopic.p ... 8&p=869500

3- In Blueman do these steps with the icons in this order:
- Search for your device
- Add your device
- Pair your device
- Trust your device

4- Click Setup, notice Headset Service is already selected, then click Forward. The expected response is "Device added and connected successfully."

BluemanHeadset.png

5- Under Device, verify your device is added as both Headset Service and Audio Sink under the Disconnect section. If Audio Sink is not under the Disconnect section repeat the previous step, this time for A2DP (Send Audio). Again, verify both Headset Service and Audio Sink are listed under the Disconnect Section. If A2DP gives an error and refuses to connect then re-run step 2b.

BluemanDevice.png

6- Go back to the Device option, select Audio Profile and make sure High Fidelity Playback (A2DP) is selected.

AudioProfile.png

7- Now go to your Linux Sound settings and you will see your device. Select it and the mode on the right should now show High Fidelity Playback (A2DP) as opposed to Analog Stereo Output for your built in speakers.

Part II: Connection to device previously made but:
- after restarting computer
- coming off of suspend/hibernate
- bluetooth service turned off then back on
- bluetooth device powered off then back on

Under Device, Disconnect, the Headset Service is probably still connected but Audio Sink is not.
To reconnect you must first re-run Step 2b:

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pactl load-module module-bluetooth-discover

Then, verify it's connected (Step 5) and re-run Step 6.

A startup/resume script would be nice but I haven't explored beyond this.

[Luchian]

I keep receiving:

Device added successfully, but failed to connect.

It also only lists:

A2D2 Sink (Send Audio) --->This is already selected.
Don't Connect

Those are the only options, once I choose Setup.

[RML]

I updated the instructions above based on my experience over the last couple weeks. Check out Step 5. What I've found is A2DP won't connect until this is run:

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pactl load-module module-bluetooth-discover

Then retry connecting to A2DP Sink in Step 5 followed by Steps 6 and 7.

Hopefully these issues will go away when Blueberry is released. See http://www.omgubuntu.co.uk/2015/03/linu ... -blueberry and http://segfault.linuxmint.com/2015/03/blueberry/

[Luchian]

I updated the instructions above based on my experience over the last couple weeks. Check out Step 5. What I've found is A2DP won't connect until this is run:

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pactl load-module module-bluetooth-discover

Then retry connecting to A2DP Sink in Step 5 followed by Steps 6 and 7.

Hopefully these issues will go away when Blueberry is released. See http://www.omgubuntu.co.uk/2015/03/linu ... -blueberry and http://segfault.linuxmint.com/2015/03/blueberry/

All this:

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pactl load-module module-bluetooth-discover

does is return: 24

Headset service still doesn't show.

When I attempt to audiosink, it says:
Connection Failed: Stream setup failed.

When I go to setup, A2D2 Sink (Send Audio) is still automatically selected and Headset still doesn't show. I still receive: Device added successfully, but failed to connect.

So, I deleted the device and attempted to redo it completely. However, now when I search for the speaker, it doesn't even find it. So I don't have the option to connect or setup.

So, I tried this again:

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pactl load-module module-bluetooth-discover

Now, it returns:

Failure: Module initialization failed

And I'm stuck at this point, unable do anything, since it can't even seem to find the bluetooth speaker.

[JeremyB]

It still might be the missing firmware causing problems

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wget https://www.dropbox.com/s/75lju0anucw3x9x/fw-0a5c_21e3.hcd

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sudo cp fw-0a5c_21e3.hcd /lib/firmware/

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sudo cp fw-0a5c_21e3.hcd /lib/firmware/brcm/

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sudo modprobe -r btusb

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sudo modprobe btusb

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dmesg | tail -20

And see if any firmware errors are there

[RML]

As mentioned, for my bluetooth speaker, if I have previously turned it off or come out of suspend, I find I have to re-run this code:

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pactl load-module module-bluetooth-discover

(It should return a value)

Then follow the steps above to start Audio Sink. Sometimes the Headset Service needs to be restarted as well. It may take a couple times to restart the service(s). This last part is not consistent. Finally, I always have to select Audio Profile and select High Fidelity Playback (A2DP) because the profile will have been selected to "Off".

Hopefully this will help you or anyone else struggling with a bluetooth device.

[Luchian]

I updated the firmware.
It did not return any errors.
However, I still receive:

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pactl load-module module-bluetooth-discover

Failure: Module initialization failed

I'm starting to think it's just the Polaroid device that's the problem. My phone (Android, Samsung Galaxy S5) can see my laptop via Bluetooth, but it can't seem to find the speaker. And when I "Set Up a New Device" or simply "Search for nearby devices", my laptop can't find the speaker. So the speaker seems to be the proverbial odd man out. But I'm not sure how to correct that, since according to the manual, all I have to do is set the "mode" to "Bluetooth". That's pretty had to mess-up, seeing as how it's only one button, and the light blinks at you, when it's on.

I'm stumped. I guess I have to contact Polaroid. This may have nothing to do with Mint/Linux at all.