Knakered (or not so Knackered HDD) on Sony VAIO Laptop

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Knakered (or not so Knackered HDD) on Sony VAIO Laptop

Postby Sam The Bam 4 on Sun Oct 11, 2009 7:43 pm

Hey FDellas
I have a question about my friend's Sony VAIO VGN NR10e/S Laptop. She dropped it off her bed and the hard drive got buugered so Sony replaced it under the warrenty. However, now her laptop's OS screwed up and I had to re-install Windows Vista for her.

Now everything went fine until I ran Windows Update and The hard drive started making a funny noise, like, stop, read/write head moves a bit, stop, grind, stop, moves again, stop grind and so on. This caused windows update to fail updating properly and gave me A BSOD, forcing a restart. It had been updating fine all night until one particular update caused the HDD to start having a problem (I don't think it's the update's fault).

I did a test of the drive with Hitachi's Drive fitness test (cause It's a Hitachi 160GB 5400rpm SATA HDD in the machine) and it showed error code 0x73 excessive shock, but I don't think the drive is broken because it works and can install an OS, even linux, but that grinding still happens and the whole machine pauses because of it, but it is usable and the machine can sort of run normally for awhile befor it happens.

Will I need to really invest in a new drive, does anyone think it has been damaged during transit? My friend has been really careful with the notebook since she got it back from Sony and hasn't jolted it. Anyone's suggestions would be very welcome.
Cheers
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Re: Knakered (or not so Knackered HDD) on Sony VAIO Laptop

Postby rich_roast on Sun Oct 11, 2009 8:26 pm

The noises don't bode well for much of anything and at some point the HDD will fail, even if it is getting by at the moment. The internals of a modern HDD are remarkably fine and intricate, so even a slight misalignment of the heads will ultimately cause it to fail, at which point the failure might be quite spectacular. An HDD on an old desktop of mine began whirring and clacking, lasted maybe even a couple of months before its inevitable total and complete failure; fortunately the noises were understood as a warning and although on a students wage purchasing a new HDD was an expense I put off for as long as possible, I had begun saving money towards it and making daily backups of important data to CD when the noises began, making the eventual replacement a mere chore rather than a crisis.

If the machine's still under warranty then Sony should be forced to replace or repair it, and do it properly this time or use a better courier; surely it would be within an owner's rights to also complain about the machine being returned still faulty, as the diagnostic message seems to indicate it was.

[edit:] Actually, DrHu below is right, if this is user damage then the repairs aren't generally going to be covered by a manufacturer's warranty - that said, if they already agreed to fix it and they haven't done so, then sending it back to them might be the way to go. Don't tell them about this thread :wink:
Last edited by rich_roast on Sun Oct 11, 2009 10:01 pm, edited 1 time in total.
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Re: Knakered (or not so Knackered HDD) on Sony VAIO Laptop

Postby DrHu on Sun Oct 11, 2009 9:11 pm

Sam The Bam 4 wrote:I have a question about my friend's Sony VAIO VGN NR10e/S Laptop. She dropped it off her bed and the hard drive got buugered so Sony replaced it under the warrenty. However, now her laptop's OS screwed up and I had to re-install Windows Vista for her.

Your Hitachi test result..
http://help.wugnet.com/windows2/Harddri ... 93600.html
Dapper Dan post..
    just as an update, Hitachi advise that the result code indicated from DFT
    would certainly indicate that the drive is failing imminently. It was highly suggested that I backup anything of importance because it is no longer reliable
You are trying to get Sony to fix a user caused problem
--so, yes it is likely you (friend) has damaged the hard-drive
You might be able to claim it is a known problem drive ..
http://www.hardwareanalysis.com/content/topic/15527/
--I think it was Hitachi that took over IBM's drive business..

Now, Sony could indicate it is a user caused problem, or they could eat the cost and replace the hard drive
--if they don't, then it's up to you whether a replacement hard-drive is justified, or you might be able to limp along with it as it is

Or try a hard-drive test utility, eg spinrite
http://www.linuxjournal.com/article/7684
http://www.cgsecurity.org/wiki/TestDisk

--maybe even windows or Linux to attempt to fix bad blocks
http://www.cyberciti.biz/tips/linux-fin ... iling.html
http://www.ultimatebootcd.com/
http://www.tacktech.com/display.cfm?ttid=287

Those noises don't make it sound healthy
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