negative it has something to do with software. i have another profile on my laptop and the control knob works fine. in the one profile the control window comes up when i try to use the knob but it only show the sound as mute.
This is interesting. On my wifes Toshiba satellite the volume knob is hardware only as far as I know.
Can you tell me the model as exactly as possible. I think it's to hard (impossible) to find information from Toshiba about this but maybe someone else has the problem and uncle google knows about it
Don't fix it if it ain't broken, don't break it if you can't fix it
Sorry I did not find any information to help us with this.
I found a remark that suggested it is hardware only, that's about it. Toshiba's site was no help - all I could find out is that there is a knob.
You have another profile, you write. Profile - meaning what?
How does it work there?
Don't fix it if it ain't broken, don't break it if you can't fix it