HP Printer Scanner - scanning no longer works

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HP Printer Scanner - scanning no longer works

Postby momist on Mon Oct 22, 2012 4:01 pm

Hi, I can't seem to find any other posts on this problem, so here goes:

I'm running Linux Mint 13 (Maya) with Cinnamon desktop. I have a HP Photosmart Premium c310 multi-function printer with ethernet connection and wireless. Up until recently, the scanner function would work fine with Simple Scan and I'm now part way through a big, occasional, project. After some Mint updates (I suspect), the scanner is no longer recognised. I have since updated the HPLIP driver to the latest version, and still the machine does not see the scanner.

Can anyone advise how I should solve this problem? I've just discovered the "system-config-printer" command, but can't find anything similar for a scanner.

Thanks
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HP Photosmart Premium c310

Postby pdc_2 on Mon Oct 22, 2012 8:30 pm

I wonder if you are running a 64bit system?

I see this caused an issue in post #3 here

https://answers.launchpad.net/hplip/+question/207469

and you updated from here to 3.12.10a .............???????

http://hplipopensource.com/hplip-web/in ... index.html

you can check what

sane-find-scanner


and

scanimage -L


report in a terminal.............
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Re: HP Printer Scanner - scanning no longer works

Postby momist on Fri Nov 02, 2012 7:50 pm

Sorry it's been a while. I've been doing other things.

sane-find-scanner does not detect it on the network.
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Re: HP Printer Scanner - scanning no longer works

Postby pdc_2 on Sat Nov 03, 2012 5:37 pm

you may want to work your way through this Ubuntu guide...........Mint is derived from Ubuntu.......

https://help.ubuntu.com/community/HpAllInOne

some of the commands they suggest may illuminate problems...................
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Re: HP Printer Scanner - scanning no longer works

Postby caramba on Sun Nov 18, 2012 8:08 am

Similar problem with another HP multifunction (OJ_6700) with Mint MAYA 64 bits.
First, this network printer works perfectly on Mint9 (with HPLIP from HP) and also on MINT LMDE installed with MATE, using HPLIP from synaptic (not the same repos). All this on the same PC.
On MAYA, I installed HPLIP from HP but synaptic reports that another version is also present (should I suppress?). Nevertheless, the printer and the fax functions are working. The HPLIP status service (confirming version 3.12.10a) is visible on the toolbar. But when trying to use the scanner, it launches xsane, and print an error saying 'hpaio:/net/OfficeJet_6700?ip=nnn' cannot handle.
I'll try to re-install and I'll report what happens...
Some help would be welcomed...
Thanks
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Re: HP Printer Scanner - scanning no longer works

Postby momist on Fri Nov 23, 2012 6:26 am

Sorry, I posted this in too many threads. My saga with hplip can be followed here:
viewtopic.php?f=191&t=114176
with the fix I used and the follow up.
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Re: HP Printer Scanner - scanning no longer works

Postby caramba on Sun Nov 25, 2012 5:16 pm

Similar problem with a recent HP multifunction (OJ 6700):
Mint 9 with HP hplip : works perfect
Mint LMDE with synaptic hplip : works perfect
Mint 13 64 mate or cinnamon with HP hplip : printer works, scanner does not

One difference : with Mint 9 and LMDE, scanner uses simple scan, while Mint 13 uses xsane
Also, with Mint13 the scanner URI is found, but then there is an error, 'unsupported command'

I really don't see why it doesn't work with Mint 13.
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Re: HP Printer Scanner - scanning no longer works

Postby brianshel on Sun Dec 09, 2012 2:23 pm

caramba wrote:Similar problem with a recent HP multifunction (OJ 6700):
Mint 9 with HP hplip : works perfect
Mint LMDE with synaptic hplip : works perfect
Mint 13 64 mate or cinnamon with HP hplip : printer works, scanner does not

One difference : with Mint 9 and LMDE, scanner uses simple scan, while Mint 13 uses xsane
Also, with Mint13 the scanner URI is found, but then there is an error, 'unsupported command'

I really don't see why it doesn't work with Mint 13.


I don't know whether you are on MInt13 64 bit. If you are try this. I am using Mint 13 Mate 64bit and a HP4620 printer/scanner. I downloaded and installed hplip 3.12.11 and the scanner doesn't work. It is not even detected. However I have solved the problem like this:

Getting scanner to work with Mint13 Mate 64bit:

1) If necessary manually use pluma as root to add 'hpaio' into '/etc/sane.d/dll.conf', that is if 'hpaio' doesn't appear already.

2) Use File Manager, probably caja, to go to /usr/lib and /usr/lib64, both as administrator/root.

In lib64, make link of directory 'sane', and then cut and paste it into directory /usr/lib; rename the created link as 'sane'. (N.B. There is probably already an empty directory 'sane' in /usr/lib which will first have to deleted or renamed in some meaningless way such as 'sane.original.empty').

This worked ok for me on 08/08/12. Now scanner works fine, either simplescan or xsane.
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Re: HP Printer Scanner - scanning no longer works

Postby caramba on Sun Dec 23, 2012 4:51 pm

Great ! It now works.
The real trick was to create the link from /usr/lib to /usr/lib64, where there was an empty entry.
I hope this will be corrected in the future.

By the way, I find this printer of better quality than my previous CANON PIXMA machine (not the same age, thought)

Thank you.
This topic may be considered closed, I guess
J.P.
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