Canon Large Format printer - iPF series - printing errors

[V-P]

Hi everyone,
I just switched to Linux from years of Windows.
I have installed Linux Mint 13 (64bit) on a HP XW8600 (2 physical quad core 2.8 + 16 GB of RAM)
I have many Canon network printers. The laser printers are working fine but I have problems with the large format ones.
Exactly it is Canon iPF820.
I have downloaded from Canon web site 2 files
cprint-core-en-1.0-0
cprint-ipf820-en-1.0-0
I have followed instructions and the driver is installed correctly.

The problem is that when I want to print smth (even test page) - all I get is : 2 meters of blank page and that's it.

I have installed a lot of stuff but still I haven't been able to make it work.

So for now what I did is make a vmware windows inside the system and installed drivers there.

Can anyone help ?

Best Regards,
V-P

[pdc_2]

so this is a large-format printer; the drivers are accessed on the business side of the Canon site, as opposed to the usual personal side of the site

can we check the drivers please: can you copy and paste this command into a terminal, and paste back the results

sudo dpkg -l | grep cprint

from what I see you would have downloaded two tar.gz files ......... w98c4mux.tar.gz and w98c8mux.tar.gz

one should 1) install the 4mux first; as it is the common file; and 2) then the 8mux as it contains the ipf820 specific files;

so my understanding of the commands would be.........assuming you download your downloads into the Downloads directory ........

cd Downloads

tar -zxvf w98c4mux.tar.gz

..........that creates a directory cprint-core-en-1.0-0 so the next command I think should be

cd cprint-core-en-1.0-0

and then do as Canon recommend .......

./setup

and to install the specific file I would suggest

cd ..

tar -zxvf w98c8mux.tar.gz

......that creates a directory cprint-ipf820-en-1.0-0 so it seems to me one would say

cd cprint-ipf820-en-1.0-0

and then do again as Canon recommend in the readme

./setup_iPF820

(corrected after)

Canon say

The documentation will be found in: /usr/share/doc/CPrint1.0 where you will find a QuickInstallation manual and a Reference Manual.

......was that what you did?

[V-P]

That is exactly what I did:
First installed the Cprint and than
the printer driver (to be specific it is ./setup_iPF820)

And of course the printer icon shows up in the printer section but the problem is that each time I want to print smth, all I get is 2 m of blank page.
I have installed some small imageRunner series and they are all working fine, but on this lfp I am struggling a lot.

I have tried the: sudo dpkg -l | grep cprint

but it shows nothing. (exactly like below)

xw8600 cprint-ipf820-en-1.0-0 # sudo dpkg -l | grep cprint
xw8600 cprint-ipf820-en-1.0-0 #

I am trying different things but all lead to the same result.

This is the content of iPF820 log (maybe it helps)......

Starting CPrint 1.0 installation : Wed Nov 14 15:20:07 2012

Installing from directory: ..
CPrint Setup Program v:1.0.
System Scheduler = CUPS
CUPS base dir: /
CUPS bin dir: /usr
CUPS Version : 1530 // 1.5.3
lpadmin = /usr/sbin/lpadmin
lpstat = /usr/bin/lpstat
=======================================
Sytem PPD locations:
CUPS model directory: /usr/share/cups/model
Foomatic directory : ???
Canon directory: ???
Custom ppd directory: ???
Share ppd directory : /usr/share/ppd
System ppd directory: /usr/share/ppd
No known links in cups model dir: /usr/share/cups/model
PPD installation dir: /usr/share/ppd/cel
Copied file "./cel-ipf820-garo-en.ppd" to "/usr/share/ppd/cel".
Changed mode of: '/usr/share/ppd/cel' to 0755.
Copied file "./cel-ipf820-garo-en.ppd" to "/opt/cel/garo/etc/iPF820".
Changed mode of: '/opt/cel/garo/etc/iPF820' to 0755.
Copied file "./RGB" to "/opt/cel/garo/etc/iPF820".
Changed mode of: '/opt/cel/garo/etc/iPF820' to 0755.
Installed colour data base: /opt/cel/garo/etc/iPF820/RGB.
CUPS reset returned with: 0
Installation finished.
The log file is: /var/log/setup_iPF820.log.

Thnx for helping...
V-P

[pdc_2]

thanks; as you can see, I downloaded the drivers from Canon, so I learnt as I worked through the steps

for now, if I suggest https://wiki.ubuntu.com/DebuggingPrintingProblems

[pdc_2]

Linux Mint 13 (64bit)

I wonder if this could be the issue:

the earlier Canon drivers for personal copiers were set up assuming 32bit......so were directed to lib as opposed to lib64

..............this iPF driver I sense was written several years ago.......

symbolic links seemed to work as described in post #1 here for personal copiers

http://ubuntuforums.org/showthread.php? ... ight=canon

sudo ln -s /usr/lib /usr/lib64

and

sudo ln -s /usr/local/lib /usr/local/lib64

_______________________________________________________________________________-

in terms of looking to see if errors are spelt out

https://wiki.ubuntu.com/DebuggingPrinti ... _error_log

talks of

cupsctl LogLevel=debug

and

cupsctl LogDebugHistory=999999

where they say "In Karmic and later (CUPS 1.4.x) there is an automatic debug logging only for failed print jobs. So if your problem was a failed print job, the error_log can already contain the desired information. Unfortunately, only 200 debug message lines get logged per failed job. Run the above command for practically unlimited logging of failed jobs. "

[V-P]

Thank you !

It was the 32 / 64 bit issue. I followed the linked post by you and it solved the issue.
Thnx for supporting
V-P

[pdc_2]

oh that's tremendous; delighted you got it working; yes...............the newer canon printers come with an install.sh script and are packaged with both .deb and .rpm packages of both the 32bit and 64bit variety; the older canon drivers were all 32bit; looks a great printer; all the best

.................oh if you can edit the thread and say SOLVED ...........that seems the done thing..................only you can do that ........