hp scanjet 3570c not scan

[aguila3000]

I was looking for a driver for linux for scanjet 3570c.
With Linux Mint 14 cinamon the Simple scan worked well with scanjet 3570c, but since Linux Mint 16 stopped working.
With lsusb I get the following:

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Bus 002 Device 002: ID 8087:8000 Intel Corp. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 03f0:2005 Hewlett-Packard ScanJet 3570c
Bus 003 Device 002: ID 172f:0038 Waltop International Corp. Genius G-Pen F509
Bus 003 Device 004: ID 046d:0804 Logitech, Inc. Webcam C250
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

and with dmesg the following:

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[   16.368948] r8169 0000:03:00.0 eth0: link up
[   16.368954] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[   16.589650] init: plymouth-stop pre-start process (1307) terminated with status 1
[  119.924496] scan-thread[2226]: segfault at 7f298574fd28 ip 00007f29857428a2 sp 00007f299d6d6a50 error 7 in libsane-hp3500.so.1.0.23[7f298573f000+13000]

With synaptic, I've noticed that Linux Mint 16 uses:

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sane-backends (1.0.23-0ubuntu3) saucy

But in Linux Mint 14 uses

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sane-backends (1.0.23-0ubuntu1) quantal

How I can install the Linux mint 14 sane-backends (1.0.23-0ubuntu1) quanta in Linux mint 16?

Hopefully you can help.

[pdc_2]

so this is a single-function flatbed scanner; and one needs sane to support this (ie hplip does not)

I am not sure that changing sane-backends will fix it; ......... where do you find that entry......my synaptic assumes they are part of sane-extras

SANE http://www.sane-project.org/sane-mfgs.h ... TT-PACKARD says there is GOOD function with the hp3500 backend (as you previously had);

what do various commands give you........

groups

you should be a member of the scanner group

sane-find-scanner

scanimage -L

_____________________________________________________

some suggest trying a direct command in the terminal

http://www.sane-project.org/man/scanimage.1.html

eg To scan with default settings to the file image.pnm:

scanimage >image.pnm

what happens?

[aguila3000]

The commands shown me this:

groups

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luis adm lp cdrom sudo dip plugdev lpadmin sambashare scanner

sane-find-scanner

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# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
could not open USB device 0x8087/0x8000 at 002:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x8087/0x8008 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 004:001: Access denied (insufficient permissions)
could not fetch string descriptor: Pipe error
could not fetch string descriptor: Pipe error
could not open USB device 0x172f/0x0038 at 003:002: Access denied (insufficient permissions)
could not open USB device 0x046d/0x0804 at 003:004: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 003:001: Access denied (insufficient permissions)
# No USB scanners found. If you expected something different, make sure that
# you have loaded a kernel driver for your USB host controller and have setup
# the USB system correctly. See man sane-usb for details.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
# You may want to run this program as root to find all devices. Once you
# found the scanner devices, be sure to adjust access permissions as
# necessary.

My scanner is USB, not SCSI. I don't understand the message here.

scanimage -L

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device `hp3500:libusb:003:005' is a Hewlett-Packard ScanJet 3500 scanner

scanimage >image.pnm

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scanimage: rounded value of br-x from 215.9 to 215.893
scanimage: rounded value of br-y from 298.45 to 298.454

Scans the image very well.
So the problem is with Simple Scan.

Do you know alternative to Simple Scan?.

Thanks.

[pdc_2]

could not fetch string descriptor: Pipe error
could not open USB device 0x172f/0x0038 at 003:002: Access denied (insufficient permissions)

seeing a lot of this in ubuntu 14.04 and thus Mint 17; and you have Mint 16

xsane is another front-end to run sane; you could install that; I wonder if it will work;

______________________

if you paste this command

cd /etc/sane.d

and hit enter and then type

ls

......the command is asking your terminal to list what files are in that directory: I assume your 3570C would create an hp3500.conf file and do you see one? If you do, if you look inside it with the command

gedit /etc/sane.d/hp3500.conf

......it will be a read-only look; ie if you change anything, your system will NOT let you save it; so feel safe to look in the file

...........is there a reference that says something like

# HP Scanjet 3570c
usb 0x03f0 0x2005

...........it should be there so just checking...........if it is, close the text editor that is called gedit

[aguila3000]

ok,

I found this files:

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hp3900.conf  hp4200.conf  hp5400.conf  hp.conf  hpsj5s.conf

not found the file hp3500.conf

[pdc_2]

so this http://www.sane-project.org/man/sane-hp3500.5.html

talks about the module for your 3570C and it says no configuration required; If I search on hp3500 in my system, I have various references; (ie seems installed here): you might like to do the same; newer systems can upset old working ways;

eg Mint 13 is based on Ubuntu 12.04 and will be supported till 2017; so if one were to run that, one has 3 more years of support;

(I see Mint is going to just base releases on LTS versions of ubuntu: another good option is Mint Debian; it just keeps getting updated but one does not have to re-install: you could try a live DVD of that and see if your scanner works)

[aguila3000]

I do not understand. What is wrong, sane or simple scan?
I'll try with Linux Mint Debian.

[pdc_2]

I do not understand. What is wrong, sane or simple scan?

...........as I understand it ................sane is the core programme.............and to make it simpler to run there are what are called "frontends" so you can run sane from GUI (graphical user interface) ... things you click on

so if you type

man sane

in a terminal, and open the terminal up to the whole page it explains all about sane; so as I understand it, backends are ways to make particular groups of scanners work; you seem to need the hp3500 backend

......so Simple Scan is a frontend for sane; XSane is also a frontend for sane and has more options to tweak;

..........I do not know what is wrong..........but one is seeing various reports with epson and hp devices and the new release of 14.04 from ubuntu; I think I feel many folks might be better off to keep using what works; ideally use a long-term release that has a 5 year support.........it gives stability..............just my musings, that's all

[aguila3000]

ok,
thanks for your opinion.

I tried LMDE at Live USB and "simple scan" work fine, but a little slow.
But with LMDE I have problems with the video and it does not work quite right.
I'll try to install it on my hard drive.
LMDE guess this slow because I'm using it from USB.

goodbye.

[pdc_2]

thanks; I would like you to feel that the installs on your computer are initiated by you!!

If you do put LMDE on, please let us know how it goes;

[aguila3000]

Install Linux LMDE, simplescan works well. But other errors with the hard drive appear, and sometimes would not start LMDE.
Install Linux Mint 17 with simplescan.
Run single-scan with the debug option.

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Simple-scan - debug

and before closing simplescan shows me this:

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..
[+109,17s] DEBUG: scanner.vala:737:   Description: Controls the contrast of the acquired image.
[+109,17s] DEBUG: scanner.vala:884: sane_get_option_descriptor (11)
[+109,17s] DEBUG: scanner.vala:895: SCAN_SOURCE not available, trying alternative "doc-source"
[+109,17s] DEBUG: scanner.vala:546: sane_control_option (8, SANE_ACTION_SET_VALUE, "Color") -> (SANE_STATUS_GOOD, "Color")
[+109,17s] DEBUG: scanner.vala:462: sane_control_option (1, SANE_ACTION_SET_VALUE, 150) -> (SANE_STATUS_GOOD, 150)
Violación de segmento

I draw much attention the following line:

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[+109,17s] DEBUG: scanner.vala:895: SCAN_SOURCE not available, trying alternative "doc-source"

And I decide to change the page size in simplescan. From "automatic" to "A4 size". See picture.

afterbeforesimplescan.jpg

It worked, simple-scan scan a page without any problem.
thanks.