Unsupported Scanner Installation

[rwright88]

Hello Board,

This is my first post, so please go easy. I have been using Linux Mint for the last few months, and I am pleasantly surprised with it, and some of the issues I was able to overcome with forum information, etc. I have a Dell C1765nfw all-in-one printer that i am trying to get working. The printing features work; the scanning does not. I have worked through different solutions using sane and xsane, but this printer is not listed. Is there a suggested methodology for working to try to get a scanner working that is not listed, or are there generic drivers that can be used?

Output of inxi -Fxz

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System:    Host: RW-Latitude-D530 Kernel: 3.13.0-24-generic x86_64 (64 bit, gcc: 4.8.2) 
           Desktop: Xfce 4.11.6 (Gtk 2.24.23) Distro: Linux Mint 17 Qiana
Machine:   System: Dell product: Latitude D530
           Mobo: Dell model: 0HP728 Bios: Dell version: A12 date: 07/16/2013
CPU:       Dual core Intel Core2 Duo CPU T7250 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7977.74 
           Clock Speeds: 1: 800.00 MHz 2: 800.00 MHz
Graphics:  Card: Intel Mobile GM965/GL960 Integrated Graphics Controller (primary) bus-ID: 00:02.0 
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1920x1080@60.0hz 
           GLX Renderer: Mesa DRI Intel 965GM GLX Version: 2.1 Mesa 10.1.0 Direct Rendering: Yes
Audio:     Card: Intel 82801H (ICH8 Family) HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture ver: k3.13.0-24-generic
Network:   Card-1: Broadcom NetXtreme BCM5755M Gigabit Ethernet PCI Express driver: tg3 ver: 3.134 bus-ID: 09:00.0
           IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
           Card-2: Broadcom BCM4321 802.11a/b/g/n driver: wl bus-ID: 0c:00.0
           IF: wlan0 state: down mac: <filter>
Drives:    HDD Total Size: 120.0GB (6.4% used) 1: id: /dev/sda model: Hitachi_HTS54251 size: 120.0GB temp: 48C 
Partition: ID: / size: 106G used: 7.1G (8%) fs: ext4 ID: /boot size: 236M used: 45M (20%) fs: ext2 
           ID: swap-1 size: 4.29GB used: 0.00GB (0%) fs: swap 
RAID:      No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors:   System Temperatures: cpu: 59.0C mobo: N/A 
           Fan Speeds (in rpm): cpu: N/A 
Info:      Processes: 165 Uptime: 45 min Memory: 687.8/3944.2MB Runlevel: 2 Gcc sys: 4.8.2 Client: Shell inxi: 1.8.4 

Output of lsusb finds the printer/scanner:

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 Bus 001 Device 011: ID 413c:564a Dell Computer Corp.  

Output of sudo sane-find-scanner, cannot find the printer/scanner:

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  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

could not fetch string descriptor: Pipe error
could not fetch string descriptor: Pipe error
  # No USB scanners found. If you expected something different, make sure that
  # you have loaded a kernel driver for your USB host controller and have setup
  # the USB system correctly. See man sane-usb for details.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

Any help (or an update to let me know that trying to get this to work will be fruitless) would be much appreciated!

Thank you!

[Pierre]

well - if the scanner was from the big four:
- Brother
- Cannon
- Epson
- HP

then you could stand a chance of getting the scanner to work. ..

but- you have a Dell. .. ..

http://ubuntuforums.org/showthread.php?t=2168124

- most other sites only show the printer is working, & not the scanner.