Canon D530 Prints / Doesn't see scanner

[phillynewbie]

I bought this model after seeing that there were drivers provided by Canon for this model. When I installed the printer, the drivers appeared automatically. However, I cannot scan. Simple Scan and other software do not see the scanner. These are the same drivers I used successfully on the Canon MF 4150. I'm hoping someone might be able to tell me that I don't have to return the unit. As the user name suggests, I am very much a newbie. Any help will be greatly appreciated!

Mint 17.1 32
Dual boot with Windows Vista.
Compaq Presario P.C. AMD Athlon X2 4450E

[pdc_2]

can you open a terminal;

and type

Code: Select all

lsusb

and hit the enter key; and can you copy the ID that it gives for your Canon please?

It is likely to say something like

Bus 007 Device 002: ID 04a9:26eg Canon, Inc.

..................it is those middle numbers

04a9:26eg

that are of interest

[pdc_2]

this user on Ubuntu http://ubuntuforums.org/showthread.php? ... ight=canon was seeking help for his D530 and reports it now works after recent updates; ................ need to check if those updates come automatically to Mint

___________________________________

http://ubuntuforums.org/showthread.php? ... ight=canon

this user joined the sane-development lists; to see expert advice; they advised to add a ppa that gives access to latest sane versions

the command to add the ppa was

Code: Select all

sudo add-apt-repository ppa:rolfbensch/sane-git

and this is link https://launchpad.net/~rolfbensch/+arch ... u/sane-git ............and after adding ppa

Code: Select all

sudo apt-get update

_______________________

I list these here for consideration

[phillynewbie]

I have followed through on your suggestions. The scanner is now seen. But, in Simple Scan it says it has trouble communicating with scanner. In gscan2pdf it says the printer is busy. So, some progress, but no scan yet. Thanks for your continued help!

[phillynewbie]

If it helps, I just ran sane-find-scanner -v and got:

This is sane-find-scanner from sane-backends 1.0.25git

# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.

searching for SCSI scanners:
checking /dev/scanner... failed to open (Invalid argument)
checking /dev/sg0... failed to open (Access to resource has been denied)
checking /dev/sg1... failed to open (Invalid argument)
checking /dev/sg2... failed to open (Invalid argument)
checking /dev/sg3... failed to open (Invalid argument)
checking /dev/sg4... failed to open (Invalid argument)
checking /dev/sg5... failed to open (Invalid argument)
checking /dev/sg6... failed to open (Invalid argument)
checking /dev/sg7... failed to open (Invalid argument)
checking /dev/sg8... failed to open (Invalid argument)
checking /dev/sg9... failed to open (Invalid argument)
checking /dev/sga... failed to open (Invalid argument)
checking /dev/sgb... failed to open (Invalid argument)
checking /dev/sgc... failed to open (Invalid argument)
checking /dev/sgd... failed to open (Invalid argument)
checking /dev/sge... failed to open (Invalid argument)
checking /dev/sgf... failed to open (Invalid argument)
checking /dev/sgg... failed to open (Invalid argument)
checking /dev/sgh... failed to open (Invalid argument)
checking /dev/sgi... failed to open (Invalid argument)
checking /dev/sgj... failed to open (Invalid argument)
checking /dev/sgk... failed to open (Invalid argument)
checking /dev/sgl... failed to open (Invalid argument)
checking /dev/sgm... failed to open (Invalid argument)
checking /dev/sgn... failed to open (Invalid argument)
checking /dev/sgo... failed to open (Invalid argument)
checking /dev/sgp... failed to open (Invalid argument)
checking /dev/sgq... failed to open (Invalid argument)
checking /dev/sgr... failed to open (Invalid argument)
checking /dev/sgs... failed to open (Invalid argument)
checking /dev/sgt... failed to open (Invalid argument)
checking /dev/sgu... failed to open (Invalid argument)
checking /dev/sgv... failed to open (Invalid argument)
checking /dev/sgw... failed to open (Invalid argument)
checking /dev/sgx... failed to open (Invalid argument)
checking /dev/sgy... failed to open (Invalid argument)
checking /dev/sgz... failed to open (Invalid argument)
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.

searching for USB scanners:
checking /dev/usb/scanner... failed to open (Invalid argument)
checking /dev/usb/scanner0... failed to open (Invalid argument)
checking /dev/usb/scanner1... failed to open (Invalid argument)
checking /dev/usb/scanner2... failed to open (Invalid argument)
checking /dev/usb/scanner3... failed to open (Invalid argument)
checking /dev/usb/scanner4... failed to open (Invalid argument)
checking /dev/usb/scanner5... failed to open (Invalid argument)
checking /dev/usb/scanner5... failed to open (Invalid argument)
checking /dev/usb/scanner7... failed to open (Invalid argument)
checking /dev/usb/scanner8... failed to open (Invalid argument)
checking /dev/usb/scanner9... failed to open (Invalid argument)
checking /dev/usb/scanner10... failed to open (Invalid argument)
checking /dev/usb/scanner11... failed to open (Invalid argument)
checking /dev/usb/scanner12... failed to open (Invalid argument)
checking /dev/usb/scanner13... failed to open (Invalid argument)
checking /dev/usb/scanner14... failed to open (Invalid argument)
checking /dev/usb/scanner15... failed to open (Invalid argument)
checking /dev/usbscanner... failed to open (Invalid argument)
checking /dev/usbscanner0... failed to open (Invalid argument)
checking /dev/usbscanner1... failed to open (Invalid argument)
checking /dev/usbscanner2... failed to open (Invalid argument)
checking /dev/usbscanner3... failed to open (Invalid argument)
checking /dev/usbscanner4... failed to open (Invalid argument)
checking /dev/usbscanner5... failed to open (Invalid argument)
checking /dev/usbscanner6... failed to open (Invalid argument)
checking /dev/usbscanner7... failed to open (Invalid argument)
checking /dev/usbscanner8... failed to open (Invalid argument)
checking /dev/usbscanner9... failed to open (Invalid argument)
checking /dev/usbscanner10... failed to open (Invalid argument)
checking /dev/usbscanner11... failed to open (Invalid argument)
checking /dev/usbscanner12... failed to open (Invalid argument)
checking /dev/usbscanner13... failed to open (Invalid argument)
checking /dev/usbscanner14... failed to open (Invalid argument)
checking /dev/usbscanner15... failed to open (Invalid argument)
could not open USB device 0x046d/0x081b at 001:005: Access denied (insufficient permissions)
found USB scanner (vendor=0x04a9 [Canon Inc], product=0x2775 [D530/D560]) at libusb:001:007
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x046d/0xc31c at 002:003: Access denied (insufficient permissions)
could not open USB device 0x045e/0x0023 at 002:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 002:001: Access denied (insufficient permissions)
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.

# Not checking for parallel port scanners.

# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.

# You may want to run this program as root to find all devices. Once you
# found the scanner devices, be sure to adjust access permissions as
# necessary.

[pdc_2]

best join the sane development mailing lists; it is where folks like Rolf hang out; they are always keen to solve new problems; they would welcome you;

http://lists.alioth.debian.org/mailman/ ... sane-devel

tell them your issues and they are the best to tackle the issues; let us know afterwards how it goes

[phillynewbie]

Thanks!