HELP ... Daughter's Windows 7 laptop ... no internet

[cardineau]

I'm a dedicated Mint 12 and 13 user. My daughter has brought to me her laptop which has a problem connecting to the internet. I've tried everything I know and still no connection. I have good connection between laptop and router. Both local connection and wireless. My Linux desktop is on the same router with no problems. I have checked the details of the connection ... Ipv4 connectivity = no internet access ... Ipv6 connectivity = no internet access ... media state = enabled. Activity shows packets sent and received = normal. ???? If anyone knows windows 7 and can help. It would be highly appreciated. Thanks
ken moreau (cardineau)

[viking777]

"Find and fix network connection problems" is in the Win 7 menu (just search for 'network'). Have you looked at that for answers?

[cardineau]

Yes ...I have exhausted all of the normal self diagnostics. We have been online with this computer before ... so I think that something is miss-set somewheres but I don't know where. Thanks for the contribution
cardineau

[cardineau]

OK! ... I have found the problem. you must have file and printer sharing enabled for internet access. Thanks and thank goodness for linux mint

cardineau

[bigj231]

Since when did you have to have file and printer sharing for internet access? I ran my old W7 laptop with that turned off for quite a while and was able to connect to the internet. I would REALLY recommend malwarebytes anti malware and a virus scan ASAP

EDIT crap, just looked at the date. Sorry for the necro-post