Chasester wrote:You know, I think many even most "trolls" are frustrated users who have (maybe) solved the problem to get their wireless working (with most likely a lot of help), decided to give Open Office a try and with help struggled through the normal routines of word documents. And then when needing to setup the printer they asked for help yet again and got told to RTFM one too many times. Nobody wants to seem the idiot and nobody enjoys what may seem to be endless work to get a system to do what you need it to do. Which is probably browse facebook, print pictures of your kids, do email and the occasional document.
And they remember the last few times they got a computer they got step by step easy instructions. Probably the worst thing most encountered was to not plug in the USB cable before installing the CD.
All which is no fault to the Linux community, business's being business's create drivers that reach the vast majority of the market. Linux distro's often have to make their own.
It's a situational gap that will close, and as more and more IT Professionals or talented home users get more comfortable that Mom 5 states away can install Linux Distro X with minimal telephone calls - that's when the usershare will grow as Firefox has. Will it replace Microsoft? Probably not, but neither has Apple, and Microsoft was once dwarfed on the Server Market by Novell.
It's the efforts of distro's like Linux Mint and Ubuntu that assist the efforts.
You are quite right! Which is another reason why I suffer trolls. Sometimes a person needs a harsh word or two to get their attitude back on track, sometimes a little humor can lighten their mood. Sometimes they just want a shoulder to cry on, or just a little understanding from a fellow Linux user. Just as bad as the trolls are those who look for trolls like a vulture. We have all been guilty of this at times, with me it was right after a new Fedora was released. Boy they come out of the woodwork that first 4 weeks! Nothing is worse than someone who, instead of listening to the frustrated user's complaints, will defend Linux without a thought that maybe the poster has a point! Linux is NOT perfect, it is most often buggy, incomplete, full of hacks, and lacks any good documentation or professional support. Those of us that use it understand this and even like things this way. But new users dont know our system. We should be a little more understanding and learn to recognize frustration from mere pot stirring. For the most part I have to give this forum an A here. Even when a thread starts off on the wrong foot with a hasty comeback to a frustrated troll it will usually soon get on track and the problem will get worked out. Sometimes there is no fixing things and people are just exercising that human desire to inform others where they went wrong. Am I saying we shouldnt argue with these folks? Tell them off when they deserve it? Try to set them straight when they do not understand what FOSS really is? Of course not. Have fun! That is why we are here! But there is no reason to be antagonistic or rude. In the end they are just as entitled to their opinion as you are yours. If they choose to hate Linux it is ultimately their problem. Maybe we should spend a little time trying to understand if their hatred is logical, maybe there is something to it!