READ: How To Get Help!

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READ: How To Get Help!

Postby proxima_centauri on Sat Oct 15, 2011 1:27 am

...and other useful information.

Excerpt from the Forum Rules, Guidelines, and Policy

Linux Mint User Guides
IRC Support Information

[1] Search Before Posting
  • Search the Linux Mint forums and Google for questions before posting.
  • You can search the Linux Mint forum site with Google by entering site:forums.linuxmint.com with your search query.
[2] New Questions Deserve New Topics
  • Do not add new questions to existing topics, start your own instead! This will make it easier for other members to provide support. This includes hijacking, do not ask unrelated questions in a user's existing support topic.
  • Do not resurrect support topics older than 6 months, outdated information can cause issues with newer releases.
[3] Consider Which Forum Section To Post
  • Posting to specific sections can make it easier for others to provide assistance and for future searches. For example, if you are having a specific software issue, post to "Software and Applications" section instead of "Newbie Questions".
[4] Use Informative Titles
  • Use a title that is specific. Do not use titles such as, "HELP ME!!!" or "linuxmint fails". Instead, make titles that define the problem in a clear and concise manner such as, "Kernel Panic: Wifi Intel 3945AGN". A clear title will attract more views to the topic.
[5] Details! Details! Details!
  • Include the version and architecture (32-bit, 64-bit) of Linux Mint.
  • List any relevant hardware or software specifications. 'inxi' is a useful terminal command for listing this. Use inxi -h for help. Generally it suffices to type the following in terminal and include the output in your post -> inxi -Fxz
  • List what Display Environment you are using if relevant (GNOME, KDE, XFCE, LXDE, etc).
  • If you have output errors, list them in their entirety.
  • If your Linux Mint installation isn't in English, prefix any commands that you want to share output of with LC_ALL=C. That forces output to be English. For example instead of running the command "make", you'd run the command "LC_ALL=C make".
[6] Use Default Font Size and Colors
  • Use of bold and italic can help convey meaning in a post - but use them sparingly and with cause.
  • Please don't use coloured text
  • Refrain from using <CAPS> lock on posts - it gives one the impression the user is screaming.
  • Avoid jargon and slang, speak in plain language.
[7] Use Images Sparingly
  • Images may help explain something more clearly or indicate a problem you are experiencing better - but use them sparingly and with cause.
  • Please use the [rimg] tag instead of the [img] tag for large images, which will create a thumbnail automatically.
  • Remember that not everyone has the same bandwidth, so use thumbnails.
[8] Do Not Cross-Post
  • Do not create identical topics across multiple forum sections. Cross-posting creates unnecessary work for community users by separating potential answers and solutions - do not do it.
[9] Indicate Solved Topics
  • When an issue has been resolved for you, please edit the original post to include <SOLVED> in the title. This provides a good indicator for users with a similar problem to check out the topic. Please make sure the solution that worked for you is clearly indicated, especially if more than one solution has been proposed. If your solution came from outside the forum then describe it or post a link to it. Following these simple instructions will help other users find success solving similar problems.
[10] Bumping
  • Posting one word to bump a topic is generally discouraged. Try to research the problem and be patient for a solution. If nobody has responded within 48 hours, you may bump the topic to promote attention.
  • To bump a topic, scroll to the bottom of the topic and click Bump topic, by Board index, Subscribe topic, and Bookmark topic (the Bump topic link will appear 48 hours after the last response).
[11] Report Bad Posts
  • The forum staff cannot moderate every single post and message, it is inevitable that some inappropriate posts are missed. If you see a post in violation of the Linux Mint Rules, please report it. Topics can be reported by clicking the exclamation mark "!" on the option buttons of a post.
[12] We've All Been Green
  • We have all been a newbie to GNU/Linux. Some users are harder to help than others, but remain respectful.
  • Assume a user is green unless otherwise certain. Provide detailed instructions and avoid technical jargon, slang, and procedures we take for granted.
  • If you are unsure of your instructions, or the instructions carry a risk - tell the user this.
[13] Private Message (PM)
  • Do not PM or e-mail forum members for support questions without prior consent. Those who help do so in their free time, and prefer to respond to topics of choice rather than being singled out.
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proxima_centauri
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