[SOLVED]Linux Mint 15 does not detect my USB hard drive.

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[SOLVED]Linux Mint 15 does not detect my USB hard drive.

Postby Kallisti on Sun Jul 21, 2013 8:46 am

Hello,

I'm brand-new to Linux after replacing a dying Windows machine, but I have a major problem--Mint won't recognize the external USB hard drive that has all of my data on it.

Fdisk -l doesn't turn up the external drive at all, just the internal hard drive.

I *can* use other USB items--a USB thumb-drive was detected, for example--so I know the USB port is working.

I know the external hard drive itself is functional because it works fine on other machines, but I have no idea how to get it working on this one.

What I've tried so far:
--Rebooting
--Running Update Manager and getting everything up to date
--Rebooting again
--Fdisk -l
Last edited by Kallisti on Sun Jul 21, 2013 8:26 pm, edited 2 times in total.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby WharfRat on Sun Jul 21, 2013 9:02 am

Kallisti,

Unplug the external drive. Open the terminal and enter sudo -i then udevadm monitor --udev

If the external drive is self powered plug it in then plug it into the usb port, This should trigger output from udevadm monitor. Paste back the output. Press ctl-c to terminate udevadm.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby Kallisti on Sun Jul 21, 2013 9:11 am

It doesn't appear to be triggering anything--after I plug the drive back in, the terminal is just sitting there. There's a little white block in the bottom left corner blinking, but otherwise it appears to be completely static.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby WharfRat on Sun Jul 21, 2013 9:56 am

Kallisti,

What's the manufacturer :?: Is it in an enclosure :?: Does anything else work in that port :?:

I have a couple of year old wd mybook 2tb for backups. I've also recovered data from neighbors/friends drives using a usb adapter with no problems.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby Kallisti on Sun Jul 21, 2013 10:01 am

Sony. It's not in an enclosure, and my flash drive works in that port.

I'm getting a little worried that there might be damage to the drive--somehow--after all; I'm going to check it again on another machine in an hour or two, and make absolutely certain it is in fact working.

EDIT: It was working fine yesterday, but after testing it on the Windows machine in the other room and getting nada I'm thinking the problem is with the drive itself.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby WharfRat on Mon Jul 22, 2013 1:41 pm

Kallisti wrote:Sony. It's not in an enclosure, and my flash drive works in that port.

I'm getting a little worried that there might be damage to the drive--somehow--after all; I'm going to check it again on another machine in an hour or two, and make absolutely certain it is in fact working.

EDIT: It was working fine yesterday, but after testing it on the Windows machine in the other room and getting nada I'm thinking the problem is with the drive itself.

Try placing it in a freezer bag with rice and stick it in the freezer for a 24 hours. It can't hurt anything at this point.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby Kallisti on Mon Jul 22, 2013 8:05 pm

WharfRat wrote:
Kallisti wrote:Sony. It's not in an enclosure, and my flash drive works in that port.

I'm getting a little worried that there might be damage to the drive--somehow--after all; I'm going to check it again on another machine in an hour or two, and make absolutely certain it is in fact working.

EDIT: It was working fine yesterday, but after testing it on the Windows machine in the other room and getting nada I'm thinking the problem is with the drive itself.

Try placing it in a freezer bag with rice and stick it in the freezer for a 24 hours. It can't hurt anything at this point.


May as well give it a try.
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Re: [SOLVED]Linux Mint 15 does not detect my USB hard drive.

Postby Frajola on Thu Aug 15, 2013 8:13 am

Having the same problem here. I'm pretty sure the drive is ok, I backed it up on Ubuntu just before installing Mint. The drive itself has Windows 7 installed, and is from my laptop. I've tried the udevadm line, and got nothing too. Drive model Hitachi HTS545050B9A300. Apreciate any help.
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Re: Linux Mint 15 does not detect my USB hard drive.

Postby devik on Thu Nov 28, 2013 11:38 am

WharfRat wrote:Kallisti,

Unplug the external drive. Open the terminal and enter sudo -i then udevadm monitor --udev

If the external drive is self powered plug it in then plug it into the usb port, This should trigger output from udevadm monitor. Paste back the output. Press ctl-c to terminate udevadm.


Hello Kallisti,

I am facing a similar problem when attaching an external drive which has some data on it. Mint 15 doesn't displays it in the tab. I tried the "udevadm monitor --udev". It would be great if you could shed some light on this. Thanks!

Output:
UDEV - the event which udev sends out after rule processing

UDEV [2281.617342] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1 (usb)
UDEV [2281.621494] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0 (usb)
UDEV [2281.624329] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10 (scsi)
UDEV [2281.626416] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/scsi_host/host10 (scsi_host)
UDEV [2282.611553] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0 (scsi)
UDEV [2282.612890] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0 (scsi)
UDEV [2282.617027] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/scsi_device/10:0:0:0 (scsi_device)
UDEV [2282.618116] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/scsi_disk/10:0:0:0 (scsi_disk)
UDEV [2282.618953] add /devices/virtual/bdi/8:16 (bdi)
UDEV [2282.620689] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/bsg/10:0:0:0 (bsg)
UDEV [2282.622047] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/scsi_generic/sg2 (scsi_generic)
UDEV [2282.904865] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/block/sdb (block)
UDEV [2302.819842] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/block/sdb/sdb1 (block)
UDEV [2308.351384] add /devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:1.0/host10/target10:0:0/10:0:0:0/block/sdb/sdb5 (block)
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Re: [SOLVED]Linux Mint 15 does not detect my USB hard drive.

Postby FatFreddysCat on Thu Feb 13, 2014 12:25 am

Same problems. Sometimes the drives a recocognised and sometimes not.

UDEV - the event which udev sends out after rule processing

UDEV [1826.943623] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4 (usb)
UDEV [1826.948515] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0 (usb)
UDEV [1826.948547] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11 (scsi)
UDEV [1826.948566] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/scsi_host/host11 (scsi_host)
UDEV [1829.691366] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0 (scsi)
UDEV [1829.692435] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0 (scsi)
UDEV [1829.694233] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0/scsi_disk/11:0:0:0 (scsi_disk)
UDEV [1829.696600] add /devices/virtual/bdi/8:16 (bdi)
UDEV [1829.698218] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0/scsi_generic/sg2 (scsi_generic)
UDEV [1829.699216] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0/scsi_device/11:0:0:0 (scsi_device)
UDEV [1829.699253] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0/bsg/11:0:0:0 (bsg)
UDEV [1829.929737] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0/block/sdb (block)
UDEV [1830.106365] add /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.0/host11/target11:0:0/11:0:0:0/block/sdb/sdb1 (block)
UDEV [1855.265744] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3 (usb)
UDEV [1855.270115] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0 (usb)
UDEV [1855.273204] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12 (scsi)
UDEV [1855.275588] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/scsi_host/host12 (scsi_host)
UDEV [1856.262169] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0 (scsi)
UDEV [1856.269421] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0 (scsi)
UDEV [1856.269469] add /devices/virtual/bdi/8:32 (bdi)
UDEV [1856.272612] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/scsi_disk/12:0:0:0 (scsi_disk)
UDEV [1856.273593] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/bsg/12:0:0:0 (bsg)
UDEV [1856.275508] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/scsi_generic/sg3 (scsi_generic)
UDEV [1856.276924] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/scsi_device/12:0:0:0 (scsi_device)
UDEV [1856.567114] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/block/sdc (block)
UDEV [1856.728773] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/block/sdc/sdc1 (block)
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Re: [SOLVED]Linux Mint 15 does not detect my USB hard drive.

Postby WharfRat on Thu Feb 13, 2014 12:36 am

I can't explain why it's intermittent, but eventually in this case

UDEV [1856.728773] add /devices/pci0000:00/0000:00:1d.7/usb2/2-3/2-3:1.0/host12/target12:0:0/12:0:0:0/block/sdc/sdc1 (block)

the device can be accessed on /dev/sdc1 so it might auto-mount or it might have to be manually mounted.
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