gremarc wrote:It would be usefull if you would post the error message you are receiving. Most times a dvd that cannot be played is the result of codecs or configs. I have tested with copy protected DVDs and non-copy protected and the results are the same, they played without a problem. Like I said before, please post the error message you received or are receiving, this way it would be isolated.
I'm curious to know what edition he is using also. If it's not a main edition he may not have a valuable codec which would have been included. In that case it would only be a matter of downloading another edition. Or would it be easier to find the proper codec? If he hasn't added many apps or saved many files, I would think that replacing the edition might be the answer, again assuming that he doesn't have a Main edition.