Welcome to Mint Hybrid_theory
My theory is that you've made a typo
Mint 4.10 will never exist
Double click on the volume control - I assume that with "the software controller" you mean the little loudspeaker by the clock.
In the "Archive" section you may have an option "Switch unit". Do so and see what happens. A lot of motherboards with built in sound have two units, I have "Nvidia CK804" and "Realtek ALC850". Not that I know why but that's the way it is