No sound from built in speakers in the laptop.

[Pouek_]

Hi!
Today, I installed Linux Mint 21.3 on my Asus GL552VW laptop. I completely wiped Windows 10 from the drive. Everything works perfectly, but the sound from the built-in speakers isn't working. I can hear the sound only when I plug in the headphones. I feel like I have tried everything that I've seen on this forum about sound issues and nothing worked. I tried hdajackretask, installing a newer kernel, installing an older kernel, pavucontrol, raising volume on headphones and unmuting them in alsamixer. Feels like I exhausted every possible option.

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inxi -Fxxxrz && lsusb && aplay -l

Output below

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System:
  Kernel: 5.15.0-101-generic x86_64 bits: 64 compiler: gcc v: 11.4.0
    Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: ASUSTeK product: GL552VW v: 1.0
    serial: <superuser required>
  Mobo: ASUSTeK model: GL552VW v: 1.0 serial: <superuser required>
    UEFI: American Megatrends v: GL552VW.304 date: 04/25/2019
Battery:
  ID-1: BAT0 charge: 39.0 Wh (99.5%) condition: 39.2/48.2 Wh (81.3%)
    volts: 14.4 min: 14.4 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A
    status: Not charging cycles: 90
CPU:
  Info: quad core model: Intel Core i5-6300HQ bits: 64 type: MCP
    smt: <unsupported> arch: Skylake-S rev: 3 cache: L1: 256 KiB L2: 1024 KiB
    L3: 6 MiB
  Speed (MHz): avg: 900 min/max: 800/3200 cores: 1: 900 2: 900 3: 900
    4: 900 bogomips: 18399
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel HD Graphics 530 vendor: ASUSTeK driver: i915 v: kernel
    ports: active: eDP-1 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2, HDMI-A-3
    bus-ID: 00:02.0 chip-ID: 8086:191b class-ID: 0300
  Device-2: NVIDIA GM107M [GeForce GTX 960M] vendor: ASUSTeK driver: nvidia
    v: 535.161.07 pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.0
    chip-ID: 10de:139b class-ID: 0302
  Device-3: Realtek USB Camera type: USB driver: uvcvideo bus-ID: 1-4:2
    chip-ID: 0bda:57b5 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.4 driver: X:
    loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa gpu: i915
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 98 s-size: 499x280mm (19.6x11.0")
    s-diag: 572mm (22.5")
  Monitor-1: eDP-1 model: AU Optronics res: 1920x1080 hz: 60 dpi: 142
    size: 344x193mm (13.5x7.6") diag: 394mm (15.5") modes: 1920x1080
  OpenGL: renderer: Mesa Intel HD Graphics 530 (SKL GT2)
    v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170
    class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-101-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel pcie:
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:095a class-ID: 0280
  IF: wlp2s0 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1
    port: d000 bus-ID: 03:00.1 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp3s0f1 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
    bus-ID: 1-9:3 chip-ID: 8087:0a2a class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
Drives:
  Local Storage: total: 931.51 GiB used: 72.11 GiB (7.7%)
  ID-1: /dev/sda vendor: Samsung model: SSD 870 QVO 1TB size: 931.51 GiB
    speed: 6.0 Gb/s type: SSD serial: <filter> rev: 2B6Q scheme: GPT
Partition:
  ID-1: / size: 915.32 GiB used: 36.05 GiB (3.9%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat
    dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 768 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 45.0 C pch: 40.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 400
Repos:
  Packages: apt: 2329
  Active apt repos in: /etc/apt/sources.list
    1: deb cdrom:[Linux Mint 21.3 _Virginia_ - Release amd64 20240109]/ jammy contrib main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https://ftp.icm.edu.pl/pub/Linux/dist/linuxmint/packages virginia main upstream import backport
    2: deb http://ftp.icm.edu.pl/pub/Linux/ubuntu jammy main restricted universe multiverse
    3: deb http://ftp.icm.edu.pl/pub/Linux/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://ftp.icm.edu.pl/pub/Linux/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/spotify.list
    1: deb http://repository.spotify.com stable non-free
  Active apt repos in: /etc/apt/sources.list.d/vscode.list
    1: deb [arch=amd64,arm64,armhf] https://packages.microsoft.com/repos/code stable main
Info:
  Processes: 250 Uptime: 24m wakeups: 50651 Memory: 7.65 GiB
  used: 4.07 GiB (53.1%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.4.0 alt: 11/12 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface
Bus 001 Device 002: ID 0bda:57b5 Realtek Semiconductor Corp. USB Camera
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: CX20751/2 Analog [CX20751/2 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

and also

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pacmd list-sinks

while I play a song in VLC

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1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: (none)
	priority: 9039
	volume: front-left: 45864 /  70% / -9.30 dB,   front-right: 45864 /  70% / -9.30 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 40.56 ms
	max request: 7 KiB
	max rewind: 7 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 40.00 ms; range is 0.50 .. 1837.50 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "CX20751/2 Analog"
		alsa.id = "CX20751/2 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xdf328000 irq 133"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a170"
		device.product.name = "100 Series/C230 Series Chipset Family HD Audio Controller"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>

[seasons]

Have you checked the volume levels in alsamixer?:

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alsamixer

[Pouek_]

Yes I have. Even tried the unmuting headphones method and it didn't work.

[SMG]

Today, I installed Linux Mint 21.3 on my Asus GL552VW laptop.

If you boot to a live session of Linux Mint using your install usb, do you have sound through the speakers?

I completely wiped Windows 10 from the drive.

Sound was working through the speakers in Windows 10?

Can you provide a screenshot (or shots depending upon how wide the output might be) of what you are seeing in alsamixer? You can attach the images using the Attachments tab below the reply box.

Edited to add: The person in this topic appears to have similar hardware and the same issue.

[Pouek_]

If you boot to a live session of Linux Mint using your install usb, do you have sound through the speakers?

No.

Sound was working through the speakers in Windows 10?

Yes it was.

Here's the screenshot from alsamixer

[SMG]

Here's the screenshot from alsamixer
Screenshot from 2024-03-28 13-46-39.png

I compared this to my install and on my install the Auto-Mute Mode is Enabled. Yours is Disabled. See if changing that helps.

[Pouek_]

Unfortunately nothing happened

[SMG]

Unfortunately nothing happened

You have rebooted since doing that?

If you have bluetooth, you can see if bluetooth speakers provide sound for you.

It's possible this could be a hardware issue and something is stuck that should be switching between the headphones and the speakers when you remove the headphone plugs. (I have had that happen with an older laptop.)

[seasons]

Have you tried hitting Fn+F10 on the keyboard?

[Pouek_]

You have rebooted since doing that?

Yes I did.

If you have bluetooth, you can see if bluetooth speakers provide sound for you.

Now here's something interesting. I connected my bluetooth speaker and at first the only thing I heard it playing was system sounds and nothing from the other apps. Then I opened the sound settings menu and clicked test sound->front left. Magically, it started playing audio from firefox and VLC. So that's interesting. This never happened while connecting headphones.

Have you tried hitting Fn+F10 on the keyboard?

My sound is unmuted.

Edit: Forgot to add the Auto-Mute mode is turning itself off.

[Cyberbleuet]

(Kernel: 5.15.0-101-generic) Maybe try a more recent kernel?

[SMG]

Now here's something interesting. I connected my bluetooth speaker and at first the only thing I heard it playing was system sounds and nothing from the other apps. Then I opened the sound settings menu and clicked test sound->front left. Magically, it started playing audio from firefox and VLC. So that's interesting. This never happened while connecting headphones.

Bluetooth sound uses a different method than the other sound options. It is often the case people who cannot get sound through normal means have been able to get sound using bluetooth.

Knowing bluetooth sound works doesn't really help the investigation. It just gives you another option to get sound.

[Pouek_]

(Kernel: 5.15.0-101-generic) Maybe try a more recent kernel?

Switched to 6.5.0-26. Still nothing.

[Pouek_]

I remember that a few years back, the built-in speakers gave up on Windows. But I don't remember what I did that made them work again. Something in console, that's for sure, and I remember searching the whole internet finding one quirky youtube video that had the solution.