Not sure if it's hardware or Mint 12 [SOLVED]

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Not sure if it's hardware or Mint 12 [SOLVED]

Postby trefall on Thu Mar 29, 2012 1:04 am

Hey folks,
I always come here when I'm completely lost since I rarely have problems with Mint.
Our wireless modem died last week so after a weekend without Internet the phone co came out and gave us a new modem on Monday. The wireless connections are in the bit range instead of KB or MB. They came out today and swapped out the modem for a new one.
BUT...
Now the two Mint 9 machines (like this one and my wife's laptop) are fine. My new HP DV6 with Mint 12 is fine on Ethernet but on wireless it's slow as snail sh*t or won't connect at all. I'm not sure if the problem is the wireless card in the Mint 12 machine (wouldn't be the first time HP had a card problem) or if it's a Mint 12 problem or none of the above. Any ideas? On the Mint 12 machine the wireless connection SAYS 65M/B. This machine says 58 M/B. Also, another variable is the other two Mint 9 machines are using Firefox. The Mint 12 machine is using Chrome. Any more helpful info needed and I'll be happy to provide it. Thanks as always.
Last edited by trefall on Sat Apr 14, 2012 2:37 pm, edited 2 times in total.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby proxima_centauri on Thu Mar 29, 2012 8:44 am

Post the output of the following in terminal
inxi -N
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Thu Mar 29, 2012 10:58 am

PC,

Network: Card-1 Realtek RTL8111/8168B PCI Express Gigabit Ethernet controller driver r8169
Card-2 Intel Centrino Wireless-N 1000 driver iwlagn
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Fri Mar 30, 2012 10:47 am

Update:
I'm beginning to think this new HP laptop is defective. A few years ago HP had a problem with a motherboard where the wireless went out first. Then other components went out because of bad mb connections and the heat generated. I was watching a movie on the new computer last night and my wife interrupted me (since I was using earphones) to tell me the computer's fan had been running, on high, for an hour! If there are any new ideas or thoughts, I'd greatly appreciate them.

note:
I just put in an external wireless adapter in the Mint 12 and wireless works. Excellent plug and play, by the way. Thinking I'm right and it's the laptop. Still, any ideas or tests, I'm willing to listen. Anyone know if running another os, voids hardware warranty?
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Mon Apr 09, 2012 12:41 am

After doing a little more research, while on vacation, I've come across two 'similar' posts.
http://forums.linuxmint.com/viewtopic.php?f=53&t=97467&p=556203&hilit=wireless+centrino#p556203
http://forums.linuxmint.com/viewtopic.php?f=53&t=97467&p=556203&hilit=wireless+centrino#p556203
Could this be evidence of a driver problem, since both the other posts are using Centrino cards? Any ideas of tests I can do to find out if it's the card or driver? As always, any help is appreciated.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Wed Apr 11, 2012 12:03 pm

I'll just keep throwing info out in case someone decides it's of interest to them :D
From another post I ran 'sudo lshw -C network'. The following is what came back:

*-network
description: Ethernet interface
product: RTL8111/8168B PCI Express Gigabit Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:01:00.0
logical name: eth0
version: 06
serial: 10:1f:74:1e:33:f2
size: 100Mbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=N/A ip=192.168.1.103 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
resources: irq:40 ioport:4000(size=256) memory:c0404000-c0404fff memory:c0400000-c0403fff
*-network
description: Wireless interface
product: Centrino Wireless-N 1000
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:07:00.0
logical name: wlan0
version: 00
serial: 74:e5:0b:10:40:ea
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlagn driverversion=3.0.0-12-generic firmware=39.31.5.1 build 35138 ip=192.168.1.66 latency=0 link=yes multicast=yes wireless=IEEE 802.11bgn
resources: irq:48 memory:c4500000-c4501fff

I have no idea what most of that means. Is there a driver problem or something obvious that anyone sees? Again any help is appreciated.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Wed Apr 11, 2012 12:43 pm

Okay, call CalTech or MIT to explain this one. I'm writing this message using the wireless connection. I installed the Cinnamon network speed monitor applet in case someone wanted actual figures. Now my wireless connection works. I did install another library the applet required but don't remember the name, 'girl1...'. Could that library have fixed the problem? I'll keep checking but I'd really like to understand why it fixed the problem. Maybe it could fix other similar problems for others.
**********************************Note: I spoke too soon. It worked very quickly at first but when I posted my last post it went back to slow speed. It's still faster than it was when I first wrote the initial post. Still hoping there's an answer in this somewhere.***********************************************

This is what 'iwconfig' shows :


lo no wireless extensions.

eth0 no wireless extensions.

wlan0 IEEE 802.11bgn ESSID:"INFINITUMB0FEB9"
Mode:Managed Frequency:2.462 GHz Access Point: 08:76:FF:B7:BA:B8
Bit Rate=65 Mb/s Tx-Power=14 dBm
Retry long limit:7 RTS thr:off Fragment thr:off
Power Management:off
Link Quality=70/70 Signal level=-37 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:387 Invalid misc:0 Missed beacon:0

More info:
Using Thomson TG585V8 modem/router. The wireless light has always been red. Seems to me it should be green if everything is working correctly. BUT, as I mentioned before, the other computers can connect fine, wirelessly.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Thu Apr 12, 2012 1:17 pm

Got around to contacting HP about the problem. As I expected, they won't do sh*t since it doesn't have the Windows 7 that came with it installed. Customer service is sh*t worldwide. I'm thinking someone who could buy well-built Chinese laptops (since most people prefer laptops nowadays and 99% are made in China) and could install a stable version of Linux as the OS, that person could make a very good living. The two HPs I have were gifts. I can honestly say I would never personally buy an HP. The only positive I see is price but suspect with their consistent problems you don't gain much from the initial money saved.

Okay, so, after that small rant, I'm scraping the bottom of the barrel. Since I have no disk to install Windows 7 (since the laptop doesn't come with one) I'm back to square one. My telcom just told me the problem is with the laptop not the modem. So, looks like I'm f*cked. **********Important note for new users of Linux*********** As a few people mentioned in response to my question, installing an OS other than what the computer came with doesn't void your warranty it just means you're f*cked for service after the sale. My suggestion, do a dual-OS install until the warranty runs out then install Linux only (if that's you preference). That will at least keep your warranty valid.

Sidenote #1 - Can anyone give me a site that will give me more information on wireless? Since I can't install Windows 7, maybe I can at least give HP the info they want so they can verify the problem is with their hardware, if that is in fact the case.
Sidenote #2 - Hp is telling me, since my computer is connecting to the Internet, the problem isn't hardware it's software. They say, 'Re-install the Windows 7 it came with (although there's no disc to install Windows 7, it just comes pre-installed) and contact them again'. F*CK! I don't care whose fault it is, I just wanna know how to fix it! Am I asking for too much? Perhaps I need to lower my standards and expectations.
Sidenote #3 - Tried Puppy Linux 5.1 and it was unable to connect with the wireless modem. So, here's here's where I stand - I have a two-month old computer that has EXTREMELY slow (at best) wireless (although most times it says it's connected but spends a half hour trying to load a simple email page (and never does). The Telcom says it's the computer. The manufacturer of the computer says it's Mint. Mint says nothing :lol:
I'm guessing the final result will be waiting another year and 10 months for the warranty to expire and changing the wireless card myself :wink:
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Thu Apr 12, 2012 6:47 pm

Tried another external wireless card (not the one I used on 3/30/12) and it works the same way as the internal. After six minutes of being 'connected' the applet I mentioned shows
'Downloaded : 78K Uploaded : 58K'
The only way I can post this is using eth0.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby wayne128 on Thu Apr 12, 2012 8:47 pm

trefall wrote: I can honestly say I would never personally buy an HP. The only positive I see is price but suspect with their consistent problems you don't gain much from the initial money saved.

:lol: :lol: :mrgreen: :mrgreen:

installing an OS other than what the computer came with doesn't void your warranty it just means you're f*cked for service after the sale. My suggestion, do a dual-OS install until the warranty runs out then install Linux only (if that's you preference). That will at least keep your warranty valid.
:lol: :lol: :mrgreen:

Sidenote #1 - Can anyone give me a site that will give me more information on wireless? Since I can't install Windows 7, maybe I can at least give HP the info they want so they can verify the problem is with their hardware, if that is in fact the case.rranty to expire and changing the wireless card myself :wink:

[/quote]

Who said you cannot install win7 if you have no CD?
Haha, this is a bit sensitive but if you are interest PM. dont worry it is legal method :lol:


Seriously wireless card is quite rugged, at least that is what I knew from using them since the b wireless card.. oop, my old , obsolete b wireless card is still working today hehe, but it does not have win7 driver.


I have a two-month old computer that has EXTREMELY slow (at best) wireless (although most times it says it's connected but spends a half hour trying to load a simple email page (and never does). The Telcom says it's the computer. The manufacturer of the computer says it's Mint. Mint says nothing :lol:
I'm guessing the final result will be waiting another year and 10 months for the warranty to expire and changing the wireless card myself :wink:

:lol: :lol: :lol: :mrgreen: :mrgreen: :mrgreen: :twisted: :twisted: :twisted:


perhaps you also need to rethink one more potential issue, the modem and router/wireless access points.
I have in past years struggled with it for a while and finally got into a solid solution ( last for last two+ years), however I could not say it will work for you since your situation, IP, cable, wireless etc are totally difference.

do you know what wireless modem your IP provided to you?
have you tried running directly from computer to modem and test speed, ping, tracerouting?
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Fri Apr 13, 2012 1:20 pm

Wayne,
First off thank you very much for responding.
I did post all my hardware and some stats earlier. It's a Thomson TG585V8 modem/router. I left the wireless hooked up to test and disconnected the eth0. One thing I noticed in the Network Statistics section of 'System Information' is -
-IP-
5978 : Total packets received
3 : With invalid addresses
0 : Incoming packets discarded
0 : Incoming packets discarded
5832 : Incoming packets delivered
5889 : Requests sent out
335 : Dropped because of missing route
-ICMP-
3 : ICMP messages sent
0 : ICMP messages failed
3 : ICMP messages sent
0 : ICMP messages failed
-ICMPMSG-
-TCP-
203 : Active connections openings
0 : Bad segments received.
5 : Failed connection attempts
21 : Connection resets received
7 : Connections established
5278 : Segments received
5629 : Segments send out
15 : Segments retransmited
0 : Bad segments received.
38 : Resets sent
-UDP-
726 : Packets received
0 : Packet receive errors
0 : Packet receive errors
565 : Packets sent
-UDPLITE-
-TCPEXT-
40 : TCP sockets finished time wait in fast timer
97 : Delayed acks sent
37 : Packets directly queued to recvmsg prequeue.
22269 : Bytes directly received in process context from prequeue
2282 : Packet headers predicted
15 : Packets header predicted and directly queued to user
608 : Acknowledgments not containing data payload received
124 : Predicted acknowledgments
3 : Connections reset due to unexpected data
11 : Other TCP timeouts
368 : DSACKs sent for old packets
112 : DSACKs sent for out of order packets
6 : DSACKs received
3 : Connections reset due to unexpected data
12 : Connections reset due to early user close
24 : Connections aborted due to timeout

That section of 'dropped because of missing route' keeps increasing as the computer sits. I thought about the replacement modem too but the Telcom said since it's connecting it's not their problem. I have no other modem to use to check it out. I'll see if I can find someone who'll loan me a modem. The thing is, all the other computers connect. This dv6 is the newest and is the only one with an N-card but it seems to me that shouldn't affect connection. The new modem is only b/g. I have no clue what's going on. I'll pm later about the Windows 7. I'm working on a project right now. Thanks again.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Fri Apr 13, 2012 2:58 pm

Wayne,
A nephew sent me a page to get a free copy of Windows 7 (w/sp1). I'll see how that goes. One question that I've seen on the forums but don't recall the order is - Can I use the copy of Windows 7 to diagnose the computer if I install Windows 7 on an external hdd? I recall there being problems with Windows and Linux. You have to install one first but I don't recall which one first. If I'm able to use Windows from an external usb drive, without having to install it, that would be ideal.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby wayne128 on Fri Apr 13, 2012 8:16 pm

trefall wrote:Wayne,
A nephew sent me a page to get a free copy of Windows 7 (w/sp1). I'll see how that goes. One question that I've seen on the forums but don't recall the order is - Can I use the copy of Windows 7 to diagnose the computer if I install Windows 7 on an external hdd? I recall there being problems with Windows and Linux. You have to install one first but I don't recall which one first. If I'm able to use Windows from an external usb drive, without having to install it, that would be ideal.



I do not think Windows OS can run from external hard disk.

Read this
http://social.technet.microsoft.com/For ... 1becfca506

or google for more

Linux can run from external hard disk, CD, USB etc.

What you might be asking is which one to install first if you want to dual boot Windows OS with Linux OS.

The answer is, it is easier to install windows OS first, then install Linux later, Linux OS's boot loader ( usually grub legacy, grub2, lilo) can automatically find existing windows OS and provide you with a boot menu.
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Re: Not sure if it's hardware or Mint 12

Postby wayne128 on Fri Apr 13, 2012 8:47 pm

That section of 'dropped because of missing route' keeps increasing as the computer sits.

I thought about the replacement modem too but the Telcom said since it's connecting it's not their problem.

this is true.
however you can learn a bit more to test your connections, without any data you cannot handle ISP to say that is their issue.

typically you can do a few test
1. ping test
such as
ping your router address
ping your modem address
ping your ISP address
ping a known website such as yahoo.com, google.com, etc

2. traceroute

similar to ping, this is very good to see connection problem

3. speedtest, such as http://www.speedtest.net/
this gives you some data on upload and download speed of your internet connection
it gives ping results too, to your nearest server, or you can choose other server that is available elsewhere.
then you can compare data from other computers , your HP wired connection and wireless connection.


I have no other modem to use to check it out. I'll see if I can find someone who'll loan me a modem. The thing is, all the other computers connect. This dv6 is the newest and is the only one with an N-card but it seems to me that shouldn't affect connection. The new modem is only b/g. I have no clue what's going on. I'll pm later about the Windows 7. I'm working on a project right now. Thanks again.

N card is backward compatible, you expect it to works with slower G wireless network with max speed of G, however in order to figure out if your HP N card is a problem, you need to test it with someone else N wireless access point, or just some public area that had free wireless access ( such as Macdonard, government agency, airport , school etc)
If the hard ware is at fault you expect to have trouble everywhere.
if the issue is just home network, then that is the modem/router.
at time the issue is just software, driver, that is where you can do, install with windows7, test it. compare.

good luck
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Fri Apr 13, 2012 11:26 pm

Thanks again Wayne. I'll give those a try tomorrow and see what happens.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Sat Apr 14, 2012 10:59 am

Wayne,
All the modem software gives me is whether the connection was made or not. The following are the results of the tests I can do. I disconnected the eth0 beforehand -
Gateway ping: ok
DNS server 1 ping : ok
DNS server 2 ping : ok
After the second DNS test, the webpage tries to load for five minutes without loading the page completely. I can't ping a website either. Then it's like the wireless connection shuts down completely. I'm typing on wireless right now but I'm interested to see if it posts correctly or not.
NOTE: Posted correctly but is EXTREMELY slow. Three minutes from original post, edit with NOTE and repost.

Speedtest.net results -
Test #1
Ping 48ms
Download speed .01Mb
Upload speed ***Error***
Test #2
Ping 67ms
Download speed ****Error****
Upload speed ****Test stopped****
I'm sure the ISP is going to say the problem is in my computer not the modem. I'm waiting for the cyber cafe across the street to open so I can take the computer over and see how it works on their system.
Last edited by trefall on Sat Apr 14, 2012 11:47 am, edited 2 times in total.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
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Re: Not sure if it's hardware or Mint 12

Postby wayne128 on Sat Apr 14, 2012 11:07 am

just show you my data of ping ( with wired LAN) to my router, yahoo.com and google.com

you should have different times, but cannot be too long..
Code: Select all
lmde2012grc wayne # ping 192.168.1.1
PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data.
64 bytes from 192.168.1.1: icmp_req=1 ttl=64 time=2.46 ms
64 bytes from 192.168.1.1: icmp_req=2 ttl=64 time=2.40 ms
64 bytes from 192.168.1.1: icmp_req=3 ttl=64 time=2.37 ms
64 bytes from 192.168.1.1: icmp_req=4 ttl=64 time=3.37 ms
64 bytes from 192.168.1.1: icmp_req=5 ttl=64 time=2.35 ms
64 bytes from 192.168.1.1: icmp_req=6 ttl=64 time=2.39 ms
64 bytes from 192.168.1.1: icmp_req=7 ttl=64 time=2.40 ms
64 bytes from 192.168.1.1: icmp_req=8 ttl=64 time=2.45 ms
^C
--- 192.168.1.1 ping statistics ---
8 packets transmitted, 8 received, 0% packet loss, time 7010ms
rtt min/avg/max/mdev = 2.353/2.528/3.376/0.327 ms
lmde2012grc wayne # ping yahoo.com
PING yahoo.com (209.191.122.70) 56(84) bytes of data.
64 bytes from yahoo.com (209.191.122.70): icmp_req=1 ttl=49 time=247 ms
64 bytes from yahoo.com (209.191.122.70): icmp_req=2 ttl=49 time=287 ms
64 bytes from yahoo.com (209.191.122.70): icmp_req=3 ttl=49 time=248 ms
64 bytes from yahoo.com (209.191.122.70): icmp_req=4 ttl=49 time=246 ms
64 bytes from yahoo.com (209.191.122.70): icmp_req=5 ttl=49 time=248 ms
64 bytes from yahoo.com (209.191.122.70): icmp_req=6 ttl=49 time=247 ms
64 bytes from yahoo.com (209.191.122.70): icmp_req=7 ttl=49 time=249 ms
^C
--- yahoo.com ping statistics ---
7 packets transmitted, 7 received, 0% packet loss, time 6009ms
rtt min/avg/max/mdev = 246.144/253.459/287.499/13.947 ms
lmde2012grc wayne # ping google.com
PING google.com (173.194.38.162) 56(84) bytes of data.
64 bytes from google.com (173.194.38.162): icmp_req=1 ttl=53 time=16.9 ms
64 bytes from google.com (173.194.38.162): icmp_req=2 ttl=53 time=18.7 ms
64 bytes from google.com (173.194.38.162): icmp_req=3 ttl=53 time=19.2 ms
64 bytes from google.com (173.194.38.162): icmp_req=4 ttl=53 time=19.4 ms
64 bytes from google.com (173.194.38.162): icmp_req=5 ttl=53 time=27.4 ms
64 bytes from google.com (173.194.38.162): icmp_req=6 ttl=53 time=30.7 ms
64 bytes from google.com (173.194.38.162): icmp_req=7 ttl=53 time=18.8 ms
64 bytes from google.com (173.194.38.162): icmp_req=8 ttl=53 time=16.6 ms
64 bytes from google.com (173.194.38.162): icmp_req=9 ttl=53 time=19.2 ms
64 bytes from google.com (173.194.38.162): icmp_req=10 ttl=53 time=16.1 ms
^C
--- google.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9013ms
rtt min/avg/max/mdev = 16.143/20.348/30.794/4.581 ms
lmde2012grc wayne #


next thing you should try, traceroute.
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Re: Not sure if it's hardware or Mint 12

Postby trefall on Sat Apr 14, 2012 11:54 am

traceroute http://www.yahoo.com
traceroute to http://www.yahoo.com (72.30.2.43), 30 hops max, 60 byte packets
1 * * *
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
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30 * * *
I'm reading this as nothing connected to anything. Does it tell me my computer is the problem or the modem? Or a setting? This computer, the only one with a problem, is the newest. As I mentioned, since it's HP, I'm assuming it IS the problem but I'd like to do all the tests I can (and understand the results) so I can contact HP after I get the Windows Live DVD burned. I'd like to have an idea of the answer before I contact them. Otherwise they can just tell me what they want and I'll have no clue if they're right or not. Thanks again for the help.
Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
trefall
Level 3
Level 3
 
Posts: 136
Joined: Tue Dec 22, 2009 3:13 pm
Location: Mexico

Re: Not sure if it's hardware or Mint 12

Postby wayne128 on Sat Apr 14, 2012 11:59 am

just show you how a good traceroute I have.

I took away second line...hehe :mrgreen:

wayne@lmde2012grc ~ $ traceroute yahoo.com
traceroute to yahoo.com (98.139.183.24), 30 hops max, 60 byte packets
1 my.router (192.168.1.1) 3.433 ms 5.197 ms 6.525 ms
2
3 172.20.35.1 (172.20.35.1) 32.820 ms 35.216 ms 35.914 ms
4 172.26.35.1 (172.26.35.1) 40.921 ms 44.344 ms 44.527 ms
5 172.20.7.86 (172.20.7.86) 50.183 ms 51.023 ms 56.240 ms
6 172.20.7.42 (172.20.7.42) 53.056 ms 24.244 ms 18.146 ms
7 203.117.35.237 (203.117.35.237) 28.440 ms 30.122 ms 36.942 ms
8 203.117.34.214 (203.117.34.214) 36.734 ms 36.905 ms 36.373 ms
9 203.117.36.38 (203.117.36.38) 44.462 ms 17.769 ms 29.590 ms
10 PAT1.pao.yahoo.com (198.32.176.135) 224.811 ms 226.416 ms 226.677 ms
11 ae-5.pat2.dax.yahoo.com (216.115.101.131) 279.227 ms ae-7.pat2.dnx.yahoo.com (216.115.96.115) 250.094 ms ae (216.115.101.131) 282.102 ms
12 ae-3.pat2.che.yahoo.com (216.115.96.54) 265.110 ms ae-8.pat2.dce.yahoo.com (216.115.96.20) 328.160 ms ae (216.115.96.54) 272.954 ms
13 xe-1-2-0.pat2.bfy.yahoo.com (216.115.97.204) 295.779 ms 296.780 ms ae-0.pat2.nyc.yahoo.com (216.115.100.93) 319.252 ms
14 ae-5.pat1.bfz.yahoo.com (216.115.96.65) 329.206 ms ae-2.pat2.bfz.yahoo.com (216.115.100.74) 321.275 ms ae (216.115.96.65) 328.073 ms
15 ae-4.msr1.bf1.yahoo.com (216.115.100.25) 279.264 ms ae-4.msr2.bf1.yahoo.com (216.115.100.73) 307.943 ms ae-3.msr2.bf1.yahoo.com (216.115.100.31) 317.853 ms
16 xe-9-0-0.clr1-a-gdc.bf1.yahoo.com (98.139.232.101) 296.715 ms xe-8-0-0.clr1-a-gdc.bf1.yahoo.com (98.139.232.89) 295.729 ms xe-5-0-0.clr2-a-gdc.bf1.yahoo.com (98.139.128.11) 336.280 ms
17 et-17-1.fab5-1-gdc.bf1.yahoo.com (98.139.128.45) 330.617 ms et-18-25.fab6-1-gdc.bf1.yahoo.com (98.139.128.63) 300.415 ms et-18-25.fab4-1-gdc.bf1.yahoo.com (98.139.128.59) 274.584 ms
18 po-9.bas2-7-prd.bf1.yahoo.com (98.139.129.147) 326.080 ms po-10.bas1-7-prd.bf1.yahoo.com (98.139.129.161) 353.911 ms po-15.bas2-7-prd.bf1.yahoo.com (98.139.129.243) 300.658 ms
19 * * *
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24 * * *
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27 * * *
28 * * *
29 * * *
30 * * *

so you see the connection took some 300ms and went all over the internet

if your result is all *, then, you do not have any connection!!

did you test with LAN port? or wireless?
I hope you start with LAN port to be sure your modem/router and computer wired LAN is making connection.. if not you have to get it work with ISP , or may be you have to check your DNS setting.

EDIT.. but then, your traceroute must first have two hops, first to your router/modem, second to your ISP... seems you LAN or wLAN is not even able to reach router?? may be I am wrong!
wayne128
Level 8
Level 8
 
Posts: 2195
Joined: Tue Jul 13, 2010 12:15 am

Re: Not sure if it's hardware or Mint 12

Postby trefall on Sat Apr 14, 2012 12:04 pm

Here are the ping results. It just keeps going and going. So, I just copied the first few lines. Times were all within .05ms of each other.

PING 192.168.1.*** (192.168.1.***) 56(84) bytes of data.
64 bytes from 192.168.1.***: icmp_req=1 ttl=64 time=2.54 ms
64 bytes from 192.168.1.***: icmp_req=2 ttl=64 time=2.50 ms
64 bytes from 192.168.1.***: icmp_req=3 ttl=64 time=2.51 ms
64 bytes from 192.168.1.***: icmp_req=4 ttl=64 time=2.52 ms
64 bytes from 192.168.1.***: icmp_req=5 ttl=64 time=2.50 ms

Here's the traceroute with eth0 connected. The first one was with wireless. This is telling me the wireless card in the computer is bad. No?

traceroute www.yahoo.com
traceroute to www.yahoo.com (72.30.2.43), 30 hops max, 60 byte packets
1 dsldevice.lan (192.168.1.254) 49.731 ms 49.213 ms 48.713 ms
2 dsl-servicio-l200.uninet.net.mx (200.38.193.226) 10.607 ms 15.277 ms 17.415 ms
3 bb-dallas-stemmons-4-pos0-3-2-0.uninet.net.mx (189.246.222.1) 72.854 ms 73.831 ms 74.803 ms
4 208.178.246.149 (208.178.246.149) 96.152 ms 97.767 ms 97.758 ms
5 ae10.scr3.SNV2.gblx.net (67.16.164.26) 105.182 ms 106.801 ms 107.795 ms
6 e8-1-20G.ar5.SJC2.gblx.net (67.16.145.118) 110.247 ms e5-3-40G.ar5.SJC2.gblx.net (67.17.72.14) 107.492 ms 98.443 ms
7 YAHOO-SAN-JOSE.TenGig2-3.1189.ar3.SJC2.gblx.net (64.211.206.210) 99.742 ms YAHOO.TenGigabitEthernet2-4.1189.ar3.SJC2.gblx.net (208.48.239.254) 90.345 ms YAHOO-SAN-JOSE.TenGig2-3.1189.ar3.SJC2.gblx.net (64.211.206.210) 91.525 ms
8 ae-1-d420.msr1.sk1.yahoo.com (216.115.106.161) 88.233 ms ae-0-d220.msr1.sk1.yahoo.com (216.115.106.137) 90.469 ms ae-1-d421.msr1.sk1.yahoo.com (216.115.106.163) 91.663 ms
9 te-9-1.bas-k2.sk1.yahoo.com (68.180.160.15) 92.923 ms 90.869 ms 92.013 ms
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Systems Lenovo T61 15.4" 1280x800pix 512M RAM
Hitachi 80G DD Mint 9(LTS) Intel Duocore 1.4mhz
HP Pavilion DV6 17.2" 1366x768pix 6GB RAM
560GB DD Mint 12 (Cinnamon) Intel i5 quad 2.4mhz
trefall
Level 3
Level 3
 
Posts: 136
Joined: Tue Dec 22, 2009 3:13 pm
Location: Mexico

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