Network scanning does not work MFC-490CW

Questions about hardware,drivers and peripherals
Forum rules
Before you post please read this

Network scanning does not work MFC-490CW

Postby Guan on Fri Jul 06, 2012 10:23 pm

I have a Brother workstation that is "supposed" to be network printing and scanning capable. The printing is working fine, but the scanning has been a nightmare to try and get working. I've tried all the solutions from brother, i've added the printer module to my sane rules file, i've copied the misplaced files back to where they need to be, everything. However, xsane still reports that it can't detect a network scanner. This is driving me nuts. It worked fine in LM 12, but has been busted despite my best efforts since LM 13.

As a side note, I can get it to scan via USB in LM 13, just not network scan. Any help would be appreciated.

Solutions i've tried:
1. Copying over the mis-installed files of the drivers to the correct location (64 bit issue)
2. Setting up the brsaneconfig3 stuff
3. Adding myself to the lp group
4. Adding my scanner entry to the rules file
5. Running xsane as root
6. Rebooting my machine and turning on/off the workstation.
Guan
Level 1
Level 1
 
Posts: 42
Joined: Mon Jul 13, 2009 6:04 am
Location: Guangzhou, China

Linux Mint is funded by ads and donations.
 

Re: Network scanning does not work MFC-490CW

Postby acron1 on Sat Jul 21, 2012 8:19 pm

I am having the same issue with a HP 8600 Pro
Here is the output of my hp-check.log:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
hp-check[6552]: info: :
Initializing. Please wait...
LinuxMint

13

scheduler is running

1.5.3

Linux Gigabyte-i7 3.3.6-030306-generic #201205121335 SMP Sat May 12 17:36:12 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

hp-check[6552]: info: :
hp-check[6552]: info: :---------------
hp-check[6552]: info: :| SYSTEM INFO |
hp-check[6552]: info: :---------------
hp-check[6552]: info: :
3.3.6-030306-generic #201205121335 SMP Sat May 12 17:36:12 UTC 2012 GNU/Linux

Gigabyte-i7

3.3.6-030306-generic #201205121335 SMP Sat May 12 17:36:12 UTC 2012 GNU/Linux

hp-check[6552]: info: : Kernel: 3.3.6-030306-generic #201205121335 SMP Sat May 12 17:36:12 UTC 2012 GNU/Linux
Host: Gigabyte-i7
Proc: 3.3.6-030306-generic #201205121335 SMP Sat May 12 17:36:12 UTC 2012 GNU/Linux
Distribution: linuxmint 13
hp-check[6552]: info: :
hp-check[6552]: info: :-----------------------
hp-check[6552]: info: :| HPLIP CONFIGURATION |
hp-check[6552]: info: :-----------------------
hp-check[6552]: info: :
hp-check[6552]: info: :HPLIP-Version: HPLIP 3.12.6
hp-check[6552]: info: :HPLIP-Home: /usr/share/hplip
hp-check[6552]: info: :HPLIP-Installation: Auto installation is supported for linuxmint distro 13 version
hp-check[6552]: info: :
hp-check[6552]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[6552]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[6552]: info: :
hp-check[6552]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[6552]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[6552]: info: :
hp-check[6552]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[6552]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1342828106
pending_upgrade_time = 0
latest_available_version = 3.12.6

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/Officejet_Pro_8600?zc=HPC6AD96"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 07/21/2012 19:49:47
version = 3.12.6


hp-check[6552]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[6552]: info: :
hp-check[6552]: info: :--------------------------
hp-check[6552]: info: :| External Dependencies |
hp-check[6552]: info: :--------------------------
hp-check[6552]: info: :
hp-check[6552]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[6552]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[6552]: info: : dbus DBus REQUIRED - 1.4.18 OK -
hp-check[6552]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[6552]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
hp-check[6552]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
scheduler is running

hp-check[6552]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[6552]: info: :
hp-check[6552]: info: :-------------------------
hp-check[6552]: info: :| General Dependencies |
hp-check[6552]: info: :-------------------------
hp-check[6552]: info: :
hp-check[6552]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[6552]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[6552]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[6552]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[6552]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[6552]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[6552]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
hp-check[6552]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[6552]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[6552]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[6552]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[6552]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[6552]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[6552]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[6552]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
hp-check[6552]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
hp-check[6552]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[6552]: info: :
hp-check[6552]: info: :------------------------------
hp-check[6552]: info: :| Compile Time Dependencies |
hp-check[6552]: info: :------------------------------
hp-check[6552]: info: :
hp-check[6552]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK -
hp-check[6552]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[6552]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[6552]: info: :
hp-check[6552]: info: :----------------------
hp-check[6552]: info: :| Python Extentions |
hp-check[6552]: info: :----------------------
hp-check[6552]: info: :
hp-check[6552]: info: : cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
hp-check[6552]: info: : pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hp-check[6552]: info: : hpmudext IO-Extension REQUIRED - 3.12.6 OK -
hp-check[6552]: info: :
hp-check[6552]: info: :-----------------------
hp-check[6552]: info: :| Scan Configuration |
hp-check[6552]: info: :-----------------------
hp-check[6552]: info: :
hp-check[6552]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[6552]: info: : scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
hp-check[6552]: info: :
hp-check[6552]: info: :------------------------------
hp-check[6552]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[6552]: info: :------------------------------
hp-check[6552]: info: :
hp-check[6552]: info: :No Scanner found.
hp-check[6552]: info: :
hp-check[6552]: info: :--------------------------
hp-check[6552]: info: :| DISCOVERED USB DEVICES |
hp-check[6552]: info: :--------------------------
hp-check[6552]: info: :
hp-check[6552]: info: :No devices found.
hp-check[6552]: info: :
hp-check[6552]: info: :---------------------------------
hp-check[6552]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[6552]: info: :---------------------------------
hp-check[6552]: info: :
hp-check[6552]: info: :
hp-check[6552]: info: :Officejet_Pro_8600
hp-check[6552]: info: :------------------
hp-check[6552]: info: :Type: Printer
hp-check[6552]: info: :Device URI: hp:/net/Officejet_Pro_8600?zc=HPC6AD96
hp-check[6552]: info: :PPD: /etc/cups/ppd/Officejet_Pro_8600.ppd
hp-check[6552]: info: :PPD Description: HP Officejet Pro 8600, hpcups 3.12.2
hp-check[6552]: info: :Printer status: printer Officejet_Pro_8600 is idle. enabled since Fri 20 Jul 2012 07:49:04 PM EDT
hp-check[6552]: info: :Communication status: Good
hp-check[6552]: info: :
hp-check[6552]: info: :
hp-check[6552]: info: :--------------
hp-check[6552]: info: :| PERMISSION |
hp-check[6552]: info: :--------------
hp-check[6552]: info: :
stevep adm lp cdrom sudo dip plugdev scanner lpadmin sambashare vboxusers

hp-check[6552]: info: :groups user-groups Required - - OK stevep adm lp cdrom sudo dip plugdev scanner lpadmin sambashare vboxusers

hp-check[6552]: info: :
hp-check[6552]: info: :-----------
hp-check[6552]: info: :| SUMMARY |
hp-check[6552]: info: :-----------
hp-check[6552]: info: :
hp-check[6552]: info: :Missing Required Dependencies
hp-check[6552]: info: :-----------------------------
hp-check[6552]: info: :None
hp-check[6552]: info: :
hp-check[6552]: info: :Missing Optional Dependencies
hp-check[6552]: info: :-----------------------------
hp-check[6552]: info: :None
hp-check[6552]: info: :
hp-check[6552]: info: :
hp-check[6552]: info: :Total Errors: 0
hp-check[6552]: info: :Total Warnings: 0
hp-check[6552]: info: :
hp-check[6552]: info: :No errors or warnings.
hp-check[6552]: info: :
hp-check[6552]: info: :Done.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Any suggestions please...
acron1
Level 1
Level 1
 
Posts: 2
Joined: Thu Dec 01, 2011 7:42 am

Re: Network scanning does not work MFC-490CW

Postby Lord_Eager on Tue Jul 24, 2012 12:32 pm

I use my printer+scanner Canon on mint13 via wifi but i guess that's not makeable via xsane.
Xsane gives me as well "no devices found" because it seems it searches for only in SCSI and USB, that's the reason why it works only when USB is plugged... But it sounds weird to me if you say you were using it that way with LM12... In this case i can't help... To use the device via wifi i use the linux drivers from canon site, and launch the scanner driver (scangearmp) in order to use it. You should follow these instructions step by step if you didn't otherwise you could try to search deeper on web...

http://welcome.solutions.brother.com/bs ... _scn2.html

http://welcome.solutions.brother.com/bs ... scn1b.html

http://welcome.solutions.brother.com/bs ... _scn3.html
Lord_Eager
Level 3
Level 3
 
Posts: 184
Joined: Tue Jul 17, 2012 11:59 am

Re: Network scanning does not work MFC-490CW

Postby Guan on Fri Sep 28, 2012 2:07 am

I gave the web a cavity search. The fruits of my labor allowed me to get USB scanning working fine. However, network scanning is still busted, and I don't have the time or energy to get it all puzzled out. I'll have to chalk this one up to computer gremilns and the like.
Guan
Level 1
Level 1
 
Posts: 42
Joined: Mon Jul 13, 2009 6:04 am
Location: Guangzhou, China

Re: Network scanning does not work MFC-490CW

Postby alsemus on Fri Feb 01, 2013 12:01 pm

[quote="acron1"]I am having the same issue with a HP 8600 Pro
Here is the output of my hp-check.log:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
hp-check[6552]: info: :
Initializing. Please wait...
LinuxMint

13

scheduler is running

1.5.3

acron1:
Have you gotten a resolution to this problem? If so could you share it with me PLEASE!
I have been working 2 days on a brand new HP8600 to no avail. Yet my prior HP6500 worked great. I am using Linux Mint 14 and have loaded the latest HPLIP-13.3.11. Nothng seems to work.
Thanks................................ Al
alsemus
Level 1
Level 1
 
Posts: 2
Joined: Fri Oct 19, 2012 8:45 pm


Return to Hardware Support

Who is online

Users browsing this forum: vistad and 15 guests