I have two USB3 WD external hard drives. They are connected to individual USB3 ports. If I boot Mint 14 (this happens in both Cinnamon and KDE) with the drives turned off then the drives are detected and mounted when I turn them on. However if I boot with the drives turned on then they aren't detected and not mounted. They don't show up in fdisk. Turning them off, waiting for a few seconds, then turning them back on doesn't help either.
Does anyone have any pointers that might help me troubleshoot this weirdness?
Thanks for reading.
[SOLVED] USB3 weirdness with WD external drives
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- catweazel
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[SOLVED] USB3 weirdness with WD external drives
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.
- catweazel
- Level 19
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- Joined: Fri Oct 12, 2012 9:44 pm
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Re: USB3 weirdness with WD external drives
*shove*
Does anyone have any idea what can be done about this USB3 issue?
Does anyone have any idea what can be done about this USB3 issue?
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.
Re: USB3 weirdness with WD external drives
Machine type model or Mobo model could help with this type of question.
Have you look at the boot prefs in the BIOS and the USB cfg settings ?
Lanser
Have you look at the boot prefs in the BIOS and the USB cfg settings ?
Lanser
- catweazel
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Re: USB3 weirdness with WD external drives
Maybe so, but...Lanser wrote:Machine type model or Mobo model could help with this type of question.
Code: Select all
lspci -v
Code: Select all
$ lspci -v
07:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04) (prog-if 30 [XHCI])
Subsystem: Giga-byte Technology Device 5007
Flags: bus master, fast devsel, latency 0, IRQ 17
Memory at fbcfe000 (64-bit, non-prefetchable) [size=8K]
Capabilities: <access denied>
Kernel driver in use: xhci_hcd
What do boot preferences have to do with it?Have you look at the boot prefs in the BIOS and the USB cfg settings ?
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.
Re: USB3 weirdness with WD external drives
You are welcome. Sounds like you have the whole problem determination process under control.
cheers
cheers
- catweazel
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- Joined: Fri Oct 12, 2012 9:44 pm
- Location: Australian Antarctic Territory
[SOLVED] USB3 weirdness with WD external drives
Indeed I do. I merely wanted to see if you did.Lanser wrote:You are welcome. Sounds like you have the whole problem determination process under control.
Western Digital deny any knowledge of their external USB3 drives working with Linux. They don't know and they don't care. They say the drives work fine on Windwoes and that's the OS the drives are designed for.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.
- catweazel
- Level 19
- Posts: 9763
- Joined: Fri Oct 12, 2012 9:44 pm
- Location: Australian Antarctic Territory
Re: [SOLVED] USB3 weirdness with WD external drives
Ah ha! Gotcha. It turns out the native USB3 ports on the motherboard, all of them, front and back, don't provide sufficient current for these drives. I bought a 2 port USB3 PCIx with a molex power connector on it that provides additional current to the ports.
The drives are now functioning as they should.
The drives are now functioning as they should.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.