No sound after 20.1 upgrade

[PastorRonP53]

Good evening. I saw a similar thread and thought I would also say all of a sudden within the last day or so I completely lost sound. I tried following along, but my basic skills looking at hidden .config files is lacking. Any help would be greatly appreciated. I followed along in a similar thread that was solved, but i just don't know what I'm doing, apparently.

Here's some output I just got:
ron@ron-Vostro-460:~$ pacmd list-sinks
1 sink(s) available.
* index: 0
name: <auto_null>
driver: <module-null-sink.c>
flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 1000
volume: front-left: 36043 / 55% / -15.58 dB, front-right: 36043 / 55% / -15.58 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 375 KiB
max rewind: 375 KiB
monitor source: 1
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
module: 15
properties:
device.description = "Dummy Output"
device.class = "abstract"
device.icon_name = "audio-card"

[MrEen]

Your built-in sound card isn't getting detected.

Check your BIOS to see if it's enabled there. If it is enabled, disable for one boot, then enable it again on the next boot.

I assume you're not using HDMI for sound. Is that correct?

[PastorRonP53]

No sir, I'm not using HDMI. I just plug my speakers into a tiny light green input in the back of my computer.

[MrEen]

Okay, the card that's attached to isn't recognized at all. That's why I suggested the BIOS check. Usually we at least see some error when it's not recognized properly, but there's nothing at all about it.

One trick that sometimes resolves something like this is put the computer to sleep then immediately wake it back up.

[PastorRonP53]

Okay, I rebooted, hit F2 and got into the BIOS - I looked everywhere, but could not find anything about sound.

[PastorRonP53]

By putting the computer to sleep, do you mean suspend? If so, I did that but nothing happened.

[MrEen]

It's a different model of Vostro, but a user here found resetting the BIOS to factory defaults worked.

And from the looks of it, it was the same issue of the built-in card not getting detected.

[PastorRonP53]

Okay, I'll try resetting to factory settings and see how that goes. I'm apprehensive, but it should get things headed in the right direction.

[PastorRonP53]

Well, now! There is some progress, because when I invoke sound settings from the status bar, I no longer have a dummy icon, but there's still no sound.

[MrEen]

Okay, I'll try resetting to factory settings and see how that goes. I'm apprehensive, but it should get things headed in the right direction.

I would be too. I've never even looked at my BIOS!

But as that other user seems to have been fixed with it, I think it might be necessary for you.

[MrEen]

Well, now! There is some progress, because when I invoke sound settings from the status bar, I no longer have a dummy icon, but there's still no sound.

Let's see this one again:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

[PastorRonP53]

$ curl https://gitlab.freedesktop.org/pulseaud ... line=false | bash | nc termbin.com 9999
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 2093 100 2093 0 0 2272 0 --:--:-- --:--:-- --:--:-- 2270
https://termbin.com/9p6p

[MrEen]

Perfect! It should be fixable by running this:

Code: Select all

pacmd set-card-profile alsa_card.pci-0000_00_1b.0 output:analog-stereo+input:analog-stereo

If the sound doesn't work straight away, try pulseaudio -k and restart your sound playing app.

And if still no luck, let's see the output of pacmd list-sinks

[PastorRonP53]

Code: Select all

pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1b.0.iec958-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9038
	volume: front-left: 45873 /  70% / -9.30 dB,   front-right: 45873 /  70% / -9.30 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 371.52 ms
	card: 1 <alsa_card.pci-0000_00_1b.0>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC887-VD Digital"
		alsa.id = "ALC887-VD Digital"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "1"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xfb300000 irq 32"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "1c20"
		device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
		device.form_factor = "internal"
		device.string = "iec958:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "iec958-stereo"
		device.profile.description = "Digital Stereo (IEC958)"
		device.description = "Built-in Audio Digital Stereo (IEC958)"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		iec958-stereo-output: Digital Output (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:
				
	active port: <iec958-stereo-output>

[MrEen]

Was there any error when you ran this:

Code: Select all

pacmd set-card-profile alsa_card.pci-0000_00_1b.0 output:analog-stereo+input:analog-stereo

It didn't take for some reason.

[PastorRonP53]

No, there were no errors.

[MrEen]

Instead of pulseaudio -k, just post the output of pacmd list-sinks after trying the above if there's no error.

[MrEen]

And we might need to look at the output of amixer as well.

[PastorRonP53]

1 sink(s) available.
* index: 2
name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 9039
volume: front-left: 33694 / 51% / -17.34 dB, front-right: 33694 / 51% / -17.34 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 0 KiB
max rewind: 0 KiB
monitor source: 3
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 341.33 ms
card: 1 <alsa_card.pci-0000_00_1b.0>
module: 8
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC887-VD Analog"
alsa.id = "ALC887-VD Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xfb300000 irq 32"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "1c20"
device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-output-lineout: Line Out (priority 9000, latency offset 0 usec, available: no)
properties:

analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
properties:
device.icon_name = "audio-headphones"
active port: <analog-output-headphones>

$ amixer
Simple mixer control 'Master',0
Capabilities: pvolume pvolume-joined pswitch pswitch-joined
Playback channels: Mono
Limits: Playback 0 - 64
Mono: Playback 47 [73%] [-17.00dB] [on]
Simple mixer control 'Headphone',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 64
Mono:
Front Left: Playback 64 [100%] [0.00dB] [on]
Front Right: Playback 64 [100%] [0.00dB] [on]
Simple mixer control 'PCM',0
Capabilities: pvolume
Playback channels: Front Left - Front Right
Limits: Playback 0 - 255
Mono:
Front Left: Playback 253 [99%] [-0.40dB]
Front Right: Playback 253 [99%] [-0.40dB]
Simple mixer control 'Front',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 64
Mono:
Front Left: Playback 64 [100%] [0.00dB] [on]
Front Right: Playback 64 [100%] [0.00dB] [on]
Simple mixer control 'Front Mic',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 31
Mono:
Front Left: Playback 0 [0%] [-34.50dB] [off]
Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Front Mic Boost',0
Capabilities: volume
Playback channels: Front Left - Front Right
Capture channels: Front Left - Front Right
Limits: 0 - 3
Front Left: 0 [0%] [0.00dB]
Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Surround',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 64
Mono:
Front Left: Playback 0 [0%] [-64.00dB] [off]
Front Right: Playback 0 [0%] [-64.00dB] [off]
Simple mixer control 'Center',0
Capabilities: pvolume pvolume-joined pswitch pswitch-joined
Playback channels: Mono
Limits: Playback 0 - 64
Mono: Playback 0 [0%] [-64.00dB] [off]
Simple mixer control 'LFE',0
Capabilities: pvolume pvolume-joined pswitch pswitch-joined
Playback channels: Mono
Limits: Playback 0 - 64
Mono: Playback 0 [0%] [-64.00dB] [off]
Simple mixer control 'Side',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 64
Mono:
Front Left: Playback 0 [0%] [-64.00dB] [off]
Front Right: Playback 0 [0%] [-64.00dB] [off]
Simple mixer control 'Line',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 31
Mono:
Front Left: Playback 0 [0%] [-34.50dB] [off]
Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Line Boost',0
Capabilities: volume
Playback channels: Front Left - Front Right
Capture channels: Front Left - Front Right
Limits: 0 - 3
Front Left: 0 [0%] [0.00dB]
Front Right: 0 [0%] [0.00dB]
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [off]
Simple mixer control 'IEC958 Default PCM',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'Capture',0
Capabilities: cvolume cswitch
Capture channels: Front Left - Front Right
Limits: Capture 0 - 46
Front Left: Capture 28 [61%] [12.00dB] [on]
Front Right: Capture 28 [61%] [12.00dB] [on]
Simple mixer control 'Capture',1
Capabilities: cvolume cswitch
Capture channels: Front Left - Front Right
Limits: Capture 0 - 46
Front Left: Capture 0 [0%] [-16.00dB] [off]
Front Right: Capture 0 [0%] [-16.00dB] [off]
Simple mixer control 'Auto-Mute Mode',0
Capabilities: enum
Items: 'Disabled' 'Enabled'
Item0: 'Enabled'
Simple mixer control 'Input Source',0
Capabilities: cenum
Items: 'Front Mic' 'Rear Mic' 'Line'
Item0: 'Front Mic'
Simple mixer control 'Input Source',1
Capabilities: cenum
Items: 'Front Mic' 'Rear Mic' 'Line'
Item0: 'Front Mic'
Simple mixer control 'Loopback Mixing',0
Capabilities: enum
Items: 'Disabled' 'Enabled'
Item0: 'Disabled'
Simple mixer control 'Rear Mic',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 31
Mono:
Front Left: Playback 0 [0%] [-34.50dB] [off]
Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Rear Mic Boost',0
Capabilities: volume
Playback channels: Front Left - Front Right
Capture channels: Front Left - Front Right
Limits: 0 - 3
Front Left: 0 [0%] [0.00dB]
Front Right: 0 [0%] [0.00dB]

[MrEen]

Double check the speaker jack. The output indicates it's not plugged in.