<SOLVED>Issue with new monitor refresh rate/resolution

[Andrews_brother]

My system specs:

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System:
  Kernel: 6.5.0-1018-oem x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33
    wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop Mobo: ASUSTeK model: ROG STRIX B450-F GAMING II v: Rev 1.xx
    serial: <superuser required> UEFI: American Megatrends v: 5302 date: 10/20/2023
CPU:
  Info: 8-core model: AMD Ryzen 7 5800X3D bits: 64 type: MT MCP smt: enabled arch: Zen 3 rev: 2
    cache: L1: 512 KiB L2: 4 MiB L3: 96 MiB
  Speed (MHz): avg: 2935 high: 4442 min/max: 2200/4549 boost: enabled cores: 1: 3553 2: 3553
    3: 2200 4: 2200 5: 3560 6: 2200 7: 2200 8: 2200 9: 2200 10: 2200 11: 4442 12: 3553 13: 3598
    14: 3553 15: 2200 16: 3553 bogomips: 108604
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: AMD vendor: Tul driver: amdgpu v: kernel pcie: speed: 16 GT/s lanes: 16 ports:
    active: DP-1 empty: DP-2,DP-3,HDMI-A-1 bus-ID: 0c:00.0 chip-ID: 1002:744c class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x286mm (20.0x11.3") s-diag: 583mm (23")
  Monitor-1: DisplayPort-0 mapped: DP-1 model: LG (GoldStar) TV SSCR2 serial: <filter>
    res: 1920x1080 hz: 120 dpi: 30 size: 1600x900mm (63.0x35.4") diag: 1836mm (72.3") modes:
    max: 4096x2160 min: 720x400
  OpenGL: renderer: GFX1100 (gfx1100 LLVM 15.0.7 DRM 3.54 6.5.0-1018-oem)
    v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 16 bus-ID: 0c:00.1
    chip-ID: 1002:ab30 class-ID: 0403
  Device-2: AMD Starship/Matisse HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel pcie:
    speed: 16 GT/s lanes: 16 bus-ID: 0f:00.4 chip-ID: 1022:1487 class-ID: 0403
  Device-3: SteelSeries ApS Arctis 7 type: USB driver: hid-generic,snd-usb-audio,usbhid
    bus-ID: 1-1:2 chip-ID: 1038:12ad class-ID: 0300
  Sound Server-1: ALSA v: k6.5.0-1018-oem running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel I211 Gigabit Network vendor: ASUSTeK driver: igb v: kernel pcie: speed: 2.5 GT/s
    lanes: 1 port: e000 bus-ID: 04:00.0 chip-ID: 8086:1539 class-ID: 0200
  IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 3.64 TiB used: 270.74 GiB (7.3%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 990 PRO 1TB size: 931.51 GiB speed: 63.2 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: 3B2QJXD7 temp: 40.9 C scheme: GPT
  ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 970 EVO Plus 1TB size: 931.51 GiB
    speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: 4B2QEXM7 temp: 36.9 C scheme: GPT
  ID-3: /dev/sda vendor: Crucial model: CT2000MX500SSD1 size: 1.82 TiB speed: 6.0 Gb/s type: SSD
    serial: <filter> rev: 046 scheme: GPT
Partition:
  ID-1: / size: 915.36 GiB used: 20.05 GiB (2.2%) fs: ext4 dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 475.1 MiB used: 6.1 MiB (1.3%) fs: vfat dev: /dev/nvme0n1p1
  ID-3: /home size: 1.79 TiB used: 250.68 GiB (13.7%) fs: ext4 dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 10 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-1:2 info: SteelSeries ApS Arctis 7 type: Audio,HID
    driver: hid-generic,snd-usb-audio,usbhid interfaces: 6 rev: 1.1 speed: 12 Mb/s power: 100mA
    chip-ID: 1038:12ad class-ID: 0300
  Device-2: 1-4:3 info: SteelSeries ApS Arctis 7 Bootloader type: HID driver: hid-generic,usbhid
    interfaces: 1 rev: 1.1 speed: 12 Mb/s power: 500mA chip-ID: 1038:12ae class-ID: 0300
  Device-3: 1-8:4 info: ASUSTek AURA MOTHERBOARD type: HID driver: hid-generic,usbhid
    interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 0b05:18a3 class-ID: 0300
    serial: <filter>
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-4: 3-2:2 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s power: 100mA
    chip-ID: 05e3:0610 class-ID: 0900
  Device-1: 3-2.1:3 info: SINOWEALTH Wired Gaming Mouse type: Mouse,Keyboard
    driver: glorious,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 480mA chip-ID: 258a:0033
    class-ID: 0301
  Hub-5: 3-2.2:4 info: Super Top Hub [Super Top] ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA
    chip-ID: 14cd:8608 class-ID: 0900
  Device-1: 3-2.2.1:5 info: Van Ooijen Technische Informatica Keyboard type: Keyboard
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 16c0:27db
    class-ID: 0301 serial: <filter>
  Device-2: 3-2.2.3:6
    info: Van Ooijen Technische Informatica HID device except mice keyboards and joysticks type: HID
    driver: N/A rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 16c0:27d9 class-ID: 0000
    serial: <filter>
  Hub-6: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-7: 4-2:2 info: Genesys Logic USB3.1 Hub ports: 4 rev: 3.2 speed: 5 Gb/s chip-ID: 05e3:0626
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 46.0 C mobo: 34.0 C gpu: amdgpu temp: 45.0 C mem: 59.0 C
  Fan Speeds (RPM): cpu: 701 case-1: 1041 case-2: 1293 case-3: 0 gpu: amdgpu fan: 0
  Power: 12v: 10.08 5v: N/A 3.3v: N/A vbat: 3.29 gpu: amdgpu watts: 17.00
Repos:
  Packages: apt: 2353
  No active apt repos in: /etc/apt/sources.list
  No active apt repos in: /etc/apt/sources.list.d/amdgpu-proprietary.list
  Active apt repos in: /etc/apt/sources.list.d/amdgpu.list
    1: deb https: //repo.radeon.com/amdgpu/6.0.2/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https: //plug-mirror.rcac.purdue.edu/mint virginia main upstream import backport
    2: deb http: //babylon.cs.uh.edu/mirror-sites/ubuntu jammy main restricted universe multiverse
    3: deb http: //babylon.cs.uh.edu/mirror-sites/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //babylon.cs.uh.edu/mirror-sites/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/papirus-papirus-jammy.list
    1: deb [signed-by=/etc/apt/keyrings/papirus-papirus-jammy.gpg] https: //ppa.launchpadcontent.net/papirus/papirus/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/rocm.list
    1: deb [arch=amd64] https: //repo.radeon.com/rocm/apt/6.0.2 focal main
Info:
  Processes: 400 Uptime: 27m wakeups: 0 Memory: 15.5 GiB used: 3.72 GiB (24.0%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13

I am new to linux and installed mint cinnamon within the last month or two. I got a new display, a 42" OLED TV, but I can't set the resolution refresh rate I want (3840x2160 at 100). I saw another person having issues and posted a link to this video: https://www.youtube.com/watch?v=cV1X2C_V-xE I went through the steps and got the desired resolution and refresh rate, but after restarting the computer, I get this message in the terminal

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xrandr: Configure crtc 0 failed

and the settings are unchanged. Also seems noteworthy to mention that the monitor is connected via HDMI to a display port in my graphics card.

Any help is appreciated!

[SMG]

I got a new display, a 42" OLED TV, but I can't set the resolution refresh rate I want (3840x2160 at 100).

Welcome to the forum, Andrews_brother.

Usually that happens because you are trying to set a resolution the TV does not support. Please provide the output of xrandr and enclose the results in code tags as described in this tutorial Displaying terminal output in a post which has a graphic on using code tags.

It's also possible you made need to upgrade amdgpu linux-firmware.

For what reason are you using an OEM kernel instead of the HWE kernel available in Update Manager? For newer hardware like yours, we recommend installing with the Linux Mint 21.3 Cinnamon (Edge) Edition ISO which has the 6.5 HWE kernel. (I post that more for future reference for those reading this. You do not need to re-install to get a different kernel.)

As an FYI, if this is the correct link, the latest BIOS/UEFI is 5404.

Machine:
Type: Desktop Mobo: ASUSTeK model: ROG STRIX B450-F GAMING II v: Rev 1.xx
serial: <superuser required> UEFI: American Megatrends v: 5302 date: 10/20/2023

[Andrews_brother]

Thanks for your help!

The output from xrandr:

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Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
DisplayPort-0 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 1600mm x 900mm
   4096x2160     30.00    25.00    24.00    29.97    23.98  
   3840x2160     30.00    25.00    24.00    29.97    23.98  
   1920x1080    120.00*  100.00   119.88    60.00    60.00    50.00    59.94    30.00    25.00    24.00    29.97    23.98  
   1280x1024     60.02  
   1152x864      59.97  
   1280x720      60.00    50.00    59.94  
   1024x768      60.00  
   800x600       60.32  
   720x576       50.00  
   720x480       60.00    59.94  
   640x480       60.00    59.94  
   720x400       70.08  
   3840x2160_100.00  99.99  
DisplayPort-1 disconnected (normal left inverted right x axis y axis)
DisplayPort-2 disconnected (normal left inverted right x axis y axis)
HDMI-A-0 disconnected (normal left inverted right x axis y axis)

I installed the most recent amdgpu firmware, but that didn't seem to help.

As to why this kernel, to be honest, I have no clue. I had some issues with the original install and, after working through your Tips for Troubleshooting Graphics Issues (including external monitors not working) post, I was able to get things running.

In response to update manager, it looks like all of my kernels have the OEM label or no label at all. I have tried installing HWE kernels through the

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apt install linux-generic-hwe-20.04

command, but after rebooting and checking the kernel, it still says oem.

Should I also try installing the latest BIOS?

[Andrews_brother]

Well, it turns out the problem was my cable all along. I switched to a HDMI 2.1 cable and everything works!

[SMG]

In response to update manager, it looks like all of my kernels have the OEM label or no label at all. I have tried installing HWE kernels through the

Code: Select all

apt install linux-generic-hwe-20.04

command, but after rebooting and checking the kernel, it still says oem.

That is the command for an HWE kernel for Linux Mint 20 versions. You are running Linux Mint 21.3 so that will not work.

The HWE kernel is available in Update Manager.

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 6.5 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

Well, it turns out the problem was my cable all along. I switched to a HDMI 2.1 cable and everything works!

Glad you were able to figure it out.

[Andrews_brother]

The HWE kernel is available in Update Manager.

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 6.5 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

It looks like I have 6.5.0-26 installed, but I'm guessing that's not what you were referencing.

That is the top 6.5, and none of them say HWE.

[SMG]

It looks like I have 6.5.0-26 installed, but I'm guessing that's not what you were referencing.
Kernels.png

That is the top 6.5, and none of them say HWE.

6.5.0-26 is an HWE kernel.

Linux Mint boots to the highest number installed kernel. In this case, the OEM numbers are higher than the HWE number. That means the default is to boot into the OEM kernel.

You can select in the grub menu the Advanced Options and then in that screen select the 6.5.0-26 HWE kernel you have installed (use the one which does not have recovery mode after it) to run with the HWE kernel. If you do not normally see the grub menu, repeatedly tapping the Escape key while booting will bring it up if you get the timing right. (Sometimes the timing can be an issue.)

You have your issue resolved, but I wanted to explain what you are seeing. If you want to switch to using the HWE kernel, you would boot with the HWE kernel and then use Update Manager to remove the installed OEM kernels so only the HWE remains and you will automatically boot to it. However, we recommend you have at least one back-up kernel in place so you would want more than one HWE kernel installed (you would want one active and one installed).