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I'm still here- but, once again, the rest of my life has pre-empted solving this issue. Couldn't work on it at all today and tomorrow looks no better. I'll post back as soon as I see some daylight with a recap of where things stand with this. Thank you!

Spearmint2 wrote: ⤴

Mon Oct 21, 2019 5:43 pm

I don't know if the same key works with 3.17, but possibly does. It won't hurt to try it.

Thanks, I'll try that tomorrow (can't get to it before then). My thought is that the newer version may not be able to run our "old" printer.

Back at it... First, reinstalled simple scan using the search box in the main menu- done. "Scanner not found." Then- rechecked in Pkg Mgr to be sure all entries for hplip and scan functions are installed- all good. Same result. Then- ran terminal commands from your post last Saturday Screenshot at 2...

Open file manager, (Home icon on desktop) go to File System in it (in left column). Right click on usr folder and choose "open as administrator". On superuser filemanager page, then open the share folder, then the hplip folder. Path to this folder is a little different in Mate 19,2, but found it an...

Spearmint2 wrote: ⤴

Sun Oct 20, 2019 4:44 pm

Sure, start over. Then go to /usr/share/hplip and delete everything in the folder.

Where is this folder?

In an abundance of caution, please confirm that I will be doing this using Package Manager. This means I will be installing the 3.17.10 entries listed there. I don't care about having the latest update, as long as I can get the print and scan to work.

Actually did this exact sequence yesterday. The system took over and went through several steps, including downloads and option to remove the older driver (I said ok) and got to the point at which the key glitch came up. But just did it again- of course, the new file received the designation (1) due...

Well, nothing is easy. Installed the three missing files, still no scanner found. Error message: Screenshot at 2019-10-20 11-29-51.png Newly installed XSane Image app didn't find the scanner either. Turned off firewall settings for home and office, still not found. The cited link goes to the downloa...

Wow! Thank you in spades for the time and effort to compile your post. I will get working on this today, in a deliberate manner, hoping to avoid mistakes. Before trying to pick up the pieces from yesterday, I looked at Package Manager with perhaps a little better idea of what I am seeing. There are ...

Also- this entry added to Graphics menu, just under Simple Scan, during the downloaded driver install this morning: XSane Image scanning program- description is "A program to work with scanner. Can be used as a scanning, copier, OCR, fax tools." But with printer turned on, neither this program or Si...

Just looked in Package Manager, in this machine, I see v. 3.17.10+repack 0-5. The box to the left is solid green- I believe this means this file is already installed. I think I'm almost there. I think I need to find out why I get the warning, "Unable to receive key from key server." (We won't issue ...

During the install, I selected "automatic" as the preferred option (other choice=custom). This HP page details custom install and mentiond binaries. Perhaps this is the answer?
https://developers.hp.com/hp-linux-imag ... ass_Driver

Hello Slowpoke47, here are the plugins for download: https://developers.hp.com/hp-linux-imaging-and-printing/plugins and here is how to install the plugin (side bottom): https://developers.hp.com/hp-linux-imaging-and-printing/binary_plugin.html Thanks for posting- these are the guides I used to get...

Spearmint2- Many thanks for these posts. Regarding installing programs- all my computer experience until now has been Windows- easily installed programs on that OS, but the process is quite different here, and not intuitive for one coming from MS systems. Used your links to download and install the ...

Is this still all about the scanner? The printer is working otherwise? Even if printer isn't working at the time, I'd add some scanner programs. sudo apt install sane sudo apt install xsane sudo apt install simple-scan The run the GUI simple scan from Menu and see if you can scan. Of course you nee...

Do you have any comment on the current developments here? Not really. Gotten too confusing at this point. I'd start over. And here's why. Too many others having printer problems that seem related to systemd setup. https://wiki.archlinux.org/index.php/CUPS Socket activation cups provides a org.cups....

Thanks for your efforts anyway.

Earlier you said, great, now we're in the ...directory. I read that to mean that I should add the new commands to that same command screen. I didn't see the text you referenced, but I thought you would want to see what did come back. I have been doing select all, copy, paste, and for some reason mos...

just to clarify. Are you able to print from linux? Is the only problem using the scanner on it? Yes, print function works as expected. Then why all this other stuff being done? Why not just install the scanner programs I asked you to do, then in Menu, find simple scan and try it out. I did try that...

Is this what you need? steve@steve-Inspiron-519:~$ cd plugin steve@steve-Inspiron-519:~/plugin$ ls -l total 4032 -rw-rw-r-- 1 steve steve 2062947 Oct 21 2017 hplip-3.17.10-plugin.run -rw-rw-r-- 1 steve steve 2062947 Oct 21 2017 hplip-3.17.10-plugin.run.1 steve@steve-Inspiron-519:~/plugin$ Fine. You...