Killer E2500 Ethernet Not Recognized

Questions about cabled networking
Forum rules
Before you post please read how to get help
Post Reply
jbecar
Level 1
Level 1
Posts: 1
Joined: Sun May 07, 2017 10:49 pm

Killer E2500 Ethernet Not Recognized

Post by jbecar » Sun May 07, 2017 10:56 pm

Ubuntu seems to recognize this ethernet chip, but Linux Mint doesn't... I've gone through trying to figure out how to install the correct ALX driver to get this to work, but the instructions I've found on the manufacturer website don't seem to describe what I find for the current LTS Mint kernel (4.4.0.53). Anyone gone through a similar process that can help me out? Thanks in advance! This is my first build and I'm reintroducing myself to Linux after a few year hiatus. Thanks for your understanding.

Output from inxi -FNxz, and lshw -c net; iwconfig:

Code: Select all

System:    Host: LAL Kernel: 4.4.0-53-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.2.6 (Gtk 3.18.9-1ubuntu3.1)
           Distro: Linux Mint 18.1 Serena
Machine:   System: Gigabyte product: H270-Gaming 3 v: Default string
           Mobo: Gigabyte model: H270-Gaming 3 v: x.x
           Bios: American Megatrends v: F2 date: 11/30/2016
CPU:       Dual core Intel Core i3-7100 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 15647
           clock speeds: max: 3900 MHz 1: 800 MHz 2: 1400 MHz 3: 800 MHz
           4: 1400 MHz
Graphics:  Card: Intel Device 5912 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz
           GLX Renderer: Mesa DRI Intel Kabylake GT2
           GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes
Audio:     Card Intel Device a2f0 driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.4.0-53-generic
Network:   Card: Qualcomm Atheros Device e0b1 port: e000 bus-ID: 05:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1000.2GB (2.3% used)
           ID-1: /dev/sda model: WDC_WD10EZEX size: 1000.2GB
Partition: ID-1: / size: 461G used: 5.9G (2%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 8.50GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 29.8C mobo: 27.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 190 Uptime: 2 min Memory: 415.3/7897.2MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.461) inxi: 2.2.35 


  *-network UNCLAIMED     
       description: Ethernet controller
       product: Qualcomm Atheros
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: pci@0000:05:00.0
       version: 10
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi msix bus_master cap_list
       configuration: latency=0
       resources: memory:ef000000-ef03ffff ioport:e000(size=128)
lo        no wireless extensions.

lannet
Level 1
Level 1
Posts: 3
Joined: Tue May 30, 2017 11:12 am

Re: Killer E2500 Ethernet Not Recognized

Post by lannet » Tue May 30, 2017 11:14 am

Hi I have the same problem, did you was able to solve it ??
thanks

JeremyB
Level 19
Level 19
Posts: 9305
Joined: Fri Feb 21, 2014 8:17 am

Re: Killer E2500 Ethernet Not Recognized

Post by JeremyB » Tue May 30, 2017 4:58 pm

You can try this in terminal

Code: Select all

sudo modprobe alx

Code: Select all

echo 1969 e0b1 | sudo tee /sys/bus/pci/drivers/alx/new_id
See if it works, it might need the kernel source code patched to work

lannet
Level 1
Level 1
Posts: 3
Joined: Tue May 30, 2017 11:12 am

Re: Killer E2500 Ethernet Not Recognized

Post by lannet » Wed May 31, 2017 6:31 pm

Hi Jeremy,
yes it work but I have to do it every time I restart the computer, did you know how to meke it permanent ?

Thanks a lot

JeremyB
Level 19
Level 19
Posts: 9305
Joined: Fri Feb 21, 2014 8:17 am

Re: Killer E2500 Ethernet Not Recognized

Post by JeremyB » Thu Jun 01, 2017 5:59 am

You could use the Linux Mint Update Manager, click view then Linux Kernels and install a 4.8 or 4.10 kernel, then reboot

lannet
Level 1
Level 1
Posts: 3
Joined: Tue May 30, 2017 11:12 am

Re: Killer E2500 Ethernet Not Recognized

Post by lannet » Fri Jun 02, 2017 11:13 am

Thanks Jeremy,
the 4.8 kernel is working :)

Great suggestion.

MarkR61
Level 1
Level 1
Posts: 6
Joined: Wed Dec 07, 2016 10:07 pm

Re: Killer E2500 Ethernet Not Recognized

Post by MarkR61 » Fri Jun 09, 2017 3:55 pm

I have a similar problem in that my desktop's wired connection wasn't recognized after a routine shutdown/restart. It had been humming along just fine for several weeks before I shut it down to change the battery in the UPS. After the restart, I found that the wired connection had disappeared. Since it had been running for awhile, I'm not sure what update might have been installed and when, if that's what caused the problem. Here's my config:

Code: Select all

System:    Host: FrankenLinux Kernel: 4.4.0-79-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.0.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18 Sarah
Machine:   Mobo: ASUSTeK model: M5A97 LE R2.0 v: Rev 1.xx
           Bios: American Megatrends v: 2701 date: 03/24/2016
CPU:       Octa core AMD FX-8150 Eight-Core (-MCP-) cache: 16384 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 62420
           clock speeds: max: 3600 MHz 1: 1400 MHz 2: 1400 MHz 3: 1400 MHz
           4: 1400 MHz 5: 2100 MHz 6: 1400 MHz 7: 1400 MHz 8: 1400 MHz
Graphics:  Card: NVIDIA GF116 [GeForce GTX 550 Ti] bus-ID: 01:00.0
           Display Server: X.Org 1.18.3 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           Resolution: 1440x900@59.89hz
           GLX Renderer: GeForce GTX 550 Ti/PCIe/SSE2
           GLX Version: 4.5.0 NVIDIA 375.66 Direct Rendering: Yes
Audio:     Card-1 NVIDIA GF116 High Definition Audio Controller
           bus-ID: 01:00.1
           Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
           bus-ID: 00:14.2
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           port: d000 bus-ID: 02:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 320.1GB (12.3% used)
           ID-1: /dev/sda model: WDC_WD3200AUDX size: 320.1GB
Partition: ID-1: / size: 278G used: 22G (9%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 17.08GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   None detected - is lm-sensors installed and configured?
Info:      Processes: 184 Uptime: 9:44 Memory: 490.8/15949.4MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
Based on lannet's success, I'm thinking I should install a different kernel as suggested by JeremyB. My question is which one should I choose? On another machine I have using LM 18 that's on 4.4.0-21, there are quite a few 4.8.0-XX and 4.10.0-XX options . And, is it just a matter of selecting one and clicking "Install"?

JeremyB
Level 19
Level 19
Posts: 9305
Joined: Fri Feb 21, 2014 8:17 am

Re: Killer E2500 Ethernet Not Recognized

Post by JeremyB » Fri Jun 09, 2017 4:50 pm

I would not install a 4.8 or 4.10 kernel in your case with that video card as the new kernel will likely cause issues with the driver for Nvidia graphics.

What happens if you

Code: Select all

sudo modprobe -v r8169

MarkR61
Level 1
Level 1
Posts: 6
Joined: Wed Dec 07, 2016 10:07 pm

Re: Killer E2500 Ethernet Not Recognized

Post by MarkR61 » Fri Jun 09, 2017 6:47 pm

Is this bad? :cry:

Code: Select all

mark@FrankenLinux ~ $ sudo modprobe -v r8169
[sudo] password for mark: 
modprobe: FATAL: Module r8169 not found in directory /lib/modules/4.4.0-79-generic
[edit]I've seen some fixes for the missing r8169 driver, but they require a temporary Internet connection which I don't have readily available. Can I revert to another kernel? Why was this working and now, all of a sudden, it's not? Sorry... I guess I'm straying off topic.[/edit]

JeremyB
Level 19
Level 19
Posts: 9305
Joined: Fri Feb 21, 2014 8:17 am

Re: Killer E2500 Ethernet Not Recognized

Post by JeremyB » Sat Jun 10, 2017 5:09 am

You should be able to use the grub menu after a reboot, scroll to advanced options then pick an older kernel from the list to boot to

I am not sure why the module would disappear

MarkR61
Level 1
Level 1
Posts: 6
Joined: Wed Dec 07, 2016 10:07 pm

Re: Killer E2500 Ethernet Not Recognized

Post by MarkR61 » Sat Jun 10, 2017 11:29 am

JeremyB wrote:You should be able to use the grub menu after a reboot, scroll to advanced options then pick an older kernel from the list to boot to...
Unfortunately, booting to any of the older kernels doesn't work -- it gets as far as the login screen and then freezes. Sometimes a dialogue box pops up saying that Cinnamon has crashed but I can't go any further.

I'm going to work on this some more and maybe get a USB-Ethernet adapter and see if I can get network connectivity that way. If nothing else, I'll just do a clean install of Mint -- this machine is a playground, of sorts, and I won't lose much by starting over. I'll post an update if I get things working without a reinstall. Thanks for the feedback.

JeremyB
Level 19
Level 19
Posts: 9305
Joined: Fri Feb 21, 2014 8:17 am

Re: Killer E2500 Ethernet Not Recognized

Post by JeremyB » Sat Jun 10, 2017 11:37 am

You could try

Code: Select all

sudo modprobe -v r8168
If that module is present the r8169 may have been moved and/or blacklisted

You could also try downloading with another computer
https://www.dropbox.com/s/ejxtk1zrkrtuqa6/mii.ko?dl=0
https://www.dropbox.com/s/h5b1u0tnghvnibg/r8169.ko?dl=0

Put them on the Linux Mint desktop and

Code: Select all

cd Desktop

Code: Select all

sudo cp *.ko /lib/modules/4.4.0-79-generic/kernel/drivers/

Code: Select all

sudo depmod -a

Code: Select all

sudo modprobe -v r8169

MarkR61
Level 1
Level 1
Posts: 6
Joined: Wed Dec 07, 2016 10:07 pm

Re: Killer E2500 Ethernet Not Recognized

Post by MarkR61 » Thu Jun 15, 2017 12:39 pm

I haven't been able to boot to a stable condition since I tried bringing this machine up on an older kernel several days ago. I tried to re-install Mint from USB choosing to erase the HDD, but the install crashes repeatedly -- at different points during the install process -- after warning of I/O errors. So, maybe all this has been a sign of a bigger problem. Looking now for a way to check the disk from a bootable USB.

MarkR61
Level 1
Level 1
Posts: 6
Joined: Wed Dec 07, 2016 10:07 pm

Re: Killer E2500 Ethernet Not Recognized

Post by MarkR61 » Thu Jun 15, 2017 1:55 pm

MarkR61 wrote:...Looking now for a way to check the disk from a bootable USB.
I found a DOS-based Western Digital utility I had already saved on an old USB drive. A couple of runs through various diags found no errors. I'll take this issue to another forum so as not to hijack this thread anymore than I already have. Thanks, again, for the feedback.

Post Reply

Return to “Ethernet”