(Solved) I cannot access the Internet.

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Matthew_Wai
Level 2
Level 2
Posts: 57
Joined: Sun Jun 07, 2015 10:42 am

(Solved) I cannot access the Internet.

Post by Matthew_Wai » Sat Apr 14, 2018 12:44 pm

Yesterday, I booted ASUS H81M-A from a USB HDD containing Mint 18.3 "Sylvia" - Cinnamon (64-bit) but failed to access the Internet. Terminal showed the following:

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matthew@matthew-pc ~ $ sudo pppoeconf
[sudo] password for matthew: 
Plugin rp-pppoe.so loaded.
/usr/sbin/pppd: unknown host: _pSLsys_getkey
matthew@matthew-pc ~ $ plog
Apr 14 23:17:37 matthew-pc pppd[4815]: Plugin rp-pppoe.so loaded.
Apr 14 23:17:37 matthew-pc pppd[4815]: unknown host: _pSLsys_getkey
/etc/ppp/peers/dsl-provider showed the following:

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# Minimalistic default options file for DSL/PPPoE connections

noipdefault
defaultroute
replacedefaultroute
hide-password
#lcp-echo-interval 30
#lcp-echo-failure 4
noauth
persist
#mtu 1492
#persist
#maxfail 0
#holdoff 20
plugin rp-pppoe.so
nic-enx00e04c3621d9
usepeerdns
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error
_pSLsys_getkey: EIO error"
user "confidential information"
How can it be fixed?
Now I have booted ASUS H81M-A from a SATA HDD containing Windows 10 and can access the Internet, so there is nothing wrong with my PPPoE connection.
Last edited by Matthew_Wai on Sun Apr 22, 2018 7:14 am, edited 3 times in total.

deepakdeshp
Level 10
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Posts: 3367
Joined: Sun Aug 09, 2015 10:00 am

Re: I failed to access the Internet.

Post by deepakdeshp » Sat Apr 14, 2018 2:20 pm

Please boot from the flash drive run command

Code: Select all

 inxi -Fxz
paste the output between code tags.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 18.3 Cinnamon 64 bit with AMD processor . Memory 8GB

Matthew_Wai
Level 2
Level 2
Posts: 57
Joined: Sun Jun 07, 2015 10:42 am

Re: I failed to access the Internet.

Post by Matthew_Wai » Sun Apr 15, 2018 2:09 am

deepakdeshp wrote:
Sat Apr 14, 2018 2:20 pm
Please boot from the flash drive
It is a USB HDD rather than a flash drive.

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matthew@matthew-pc ~ $ inxi -Fxz
System:    Host: matthew-pc Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: ASUS product: All Series
           Mobo: ASUSTeK model: H81M-A v: Rev X.0x
           Bios: American Megatrends v: 2203 date: 05/26/2015
CPU:       Dual core Intel Pentium G3240 (-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 12372
           clock speeds: max: 3100 MHz 1: 900 MHz 2: 897 MHz
Graphics:  Card: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller
           bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           GLX Renderer: Mesa DRI Intel Haswell Desktop
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card-1 Intel 8 Series/C220 Series High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 03:00.0
           IF: enp3s0 state: down mac: <filter>
Drives:    HDD Total Size: 703.9GB (6.7% used)
           ID-1: /dev/sda model: ST3500418AS size: 500.1GB
           ID-2: USB /dev/sdb model: DataTraveler_2.0 size: 7.7GB
           ID-3: USB /dev/sdd model: Storage_Device size: 1.0GB
           ID-4: USB /dev/sdg model: 1600BEV_External size: 160.0GB
           ID-5: USB /dev/sdf model: Flash_Reader size: 4.0GB
           ID-6: USB /dev/sdc model: OU3_3.0 size: 31.0GB
Partition: ID-1: / size: 9.8G used: 5.5G (60%) fs: ext4 dev: /dev/sdg2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 29.8C mobo: 27.8C
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 206 Uptime: 2 min Memory: 557.2/3822.7MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Matthew_Wai
Level 2
Level 2
Posts: 57
Joined: Sun Jun 07, 2015 10:42 am

Post by Matthew_Wai » Sun Apr 22, 2018 6:01 am

The following is the solution:

1. Delete the configuration file "dsl-provider" by running

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sudo rm /etc/ppp/peers/dsl-provider
2. Set up PPPoE connection by running

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sudo pppoeconf
3. A newly created configuration file "dsl-provider":

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# Minimalistic default options file for DSL/PPPoE connections

noipdefault
defaultroute
replacedefaultroute
hide-password
#lcp-echo-interval 30
#lcp-echo-failure 4
noauth
persist
#mtu 1492
#persist
#maxfail 0
#holdoff 20
plugin rp-pppoe.so
nic-enx00e04c3621d9
user "confidential information"
usepeerdns

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