Ethernet driver not recognized

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pips3
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Posts: 4
Joined: Mon Oct 08, 2018 8:55 pm

Ethernet driver not recognized

Post by pips3 » Wed Oct 10, 2018 2:41 pm

Hi all.

I've installed Linux Mint 19 Tara on a new HP Pavilion 15 laptop.

I'm having a weird problem with the ethernet connection. Sometimes it works, others don't. At the beginning it was functioning well but wireless connection wasn't, so I manually installed a drive and it is now working. The ethernet connection is not recognized now, and the weird thing is that it is not working in Windows 10 either, tho yesterday I had the same problem and a restart solved it but now it didn't worked.

"inxi -Fxz" only lists the Wireless adapter (see below). I checked the BIOS and there is no option for disabling/enabling the ethernet connection. I've also updated the BIOS but nothing works.

Have anyone encountered a similar problem? Thanks.

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System:    Host: dragov2 Kernel: 4.15.0-36-generic x86_64 bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1) Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: HP product: HP Pavilion Laptop 15-cw0xxx serial: N/A
           Mobo: HP model: 84E8 v: 99.19 serial: N/A UEFI: AMI v: F.13 date: 08/01/2018
Battery    BAT0: charge: 38.1 Wh 92.0% condition: 41.4/41.4 Wh (100%)
           model: Hewlett-Packard Primary status: Charging
CPU:       Quad core AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (-MT-MCP-) arch: Zen rev.0 cache: 2048 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 15969
           clock speeds: max: 2000 MHz 1: 1414 MHz 2: 1486 MHz 3: 1506 MHz 4: 1500 MHz 5: 1409 MHz 6: 1346 MHz
           7: 1354 MHz 8: 1349 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Vega [Radeon Vega 8 Mobile] bus-ID: 03:00.0
           Display Server: x11 (X.Org 1.19.6 ) drivers: ati,amdgpu (unloaded: modesetting,fbdev,vesa,radeon)
           Resolution: 1920x1080@60.01hz
           OpenGL: renderer: AMD RAVEN (DRM 3.23.0 / 4.15.0-36-generic, LLVM 6.0.0)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 15e3 driver: snd_hda_intel bus-ID: 03:00.6
           Card-2 Advanced Micro Devices [AMD/ATI] Device 15de driver: snd_hda_intel bus-ID: 03:00.1
           Sound: Advanced Linux Sound Architecture v: k4.15.0-36-generic
Network:   Card: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
           driver: rtl8821ce port: f000 bus-ID: 01:00.0
           IF: wlo1 state: up mac: <filter>
Drives:    HDD Total Size: 1128.2GB (1.7% used)
           ID-1: /dev/sda model: HGST_HTS541010B7 size: 1000.2GB
           ID-2: /dev/sdb model: SanDisk_SD9SN8W size: 128.0GB
Partition: ID-1: / size: 39G used: 8.4G (24%) fs: ext4 dev: /dev/sdb5
           ID-2: /home size: 432G used: 9.4G (3%) fs: ext4 dev: /dev/sda4
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 35.0C mobo: N/A gpu: 0.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 233 Uptime: 21 min Memory: 1470.8/15050.3MB Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 
EDIT: After experimenting a bit I now have again ethernet connection. I disabled Legacy, reboot, and then enable it again. "inxi -Fxz" now prints

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Network:   Card-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
           driver: rtl8821ce port: f000 bus-ID: 01:00.0
           IF: wlo1 state: down mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 02:00.0
           IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter>

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