Dell 5809e Mobile Broadband not connecting to network

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Dell 5809e Mobile Broadband not connecting to network

Post by tallone » Mon Mar 12, 2018 3:09 pm


I'm struggling to get my Dell e7250 to connect to mobile broadband using the built in 5809e WWAN card. It's listed in a usb-devices output and shown in Network Manager, where my provider is also correctly shown. I can't seem to click on the network to make a connection, or enter the settings screen to configure anything.

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System:    Host: E7250 Kernel: 4.13.0-36-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell (portable) product: Latitude E7250
           Mobo: Dell model: 0TVD2T v: A00 Bios: Dell v: A17 date: 08/01/2017
CPU:       Dual core Intel Core i7-5600U (-HT-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10376
           clock speeds: max: 3200 MHz 1: 2594 MHz 2: 2594 MHz 3: 2594 MHz
           4: 2594 MHz
Graphics:  Card: Intel Broadwell-U Integrated Graphics bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card-1 Intel Wildcat Point-LP High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 Intel Broadwell-U Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Sound: Advanced Linux Sound Architecture v: k4.13.0-36-generic
Network:   Card-1: Intel Ethernet Connection (3) I218-LM
           driver: e1000e v: 3.2.6-k port: f080 bus-ID: 00:19.0
           IF: eno1 state: down mac: <filter>
           Card-2: Intel Wireless 7265 driver: iwlwifi bus-ID: 02:00.0
           IF: wlp2s0 state: up mac: <filter>
           Card-3: Atmel usb-ID: 002-004
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1000.2GB (2.4% used)
           ID-1: /dev/sda model: Samsung_SSD_850 size: 1000.2GB
Partition: ID-1: / size: 34G used: 6.9G (22%) fs: ext4 dev: /dev/sda7
           ID-2: swap-1 size: 17.07GB used: 0.00GB (0%) fs: swap dev: /dev/dm-0
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 45.0C mobo: 27.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 201 Uptime: 8 min Memory: 1200.8/15916.5MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
Relevant section of usb-devices

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T:  Bus=02 Lev=01 Prnt=01 Port=07 Cnt=04 Dev#=  5 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  2
P:  Vendor=413c ProdID=81b1 Rev=00.06
S:  Manufacturer=Sierra Wireless, Incorporated
S:  Product=Dell Wireless 5809e Gobi™ 4G LTE Mobile Broadband Card
C:  #Ifs= 2 Cfg#= 2 Atr=e0 MxPwr=500mA
/usr/bin/usb-devices: line 79: printf: c: invalid number
I:  If#= 0 Alt= 0 #EPs= 1 Cls=02(commc) Sub=0e Prot=00 Driver=cdc_mbim
/usr/bin/usb-devices: line 79: printf: d: invalid number
I:  If#= 0 Alt= 1 #EPs= 2 Cls=0a(data ) Sub=00 Prot=02 Driver=cdc_mbim
I made an attempt at adding a udev rule (I changed the product ID to match that shown above) along the lines of ... -card.html, but that just made the Mobile Broadband section disappear from Network Manager. Not sure what else to try.

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Re: Dell 5809e Mobile Broadband not connecting to network

Post by Spearmint2 » Mon Mar 12, 2018 6:01 pm

Seems they are still working on it.

March 2018 - ... ux-4-1-20/

Easier to spend $15 and get something that works now.

This is what I use, works great in both Linux and windows.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

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Re: Dell 5809e Mobile Broadband not connecting to network

Post by tallone » Tue Mar 13, 2018 4:25 am

Thanks. That kernel patch presumably has the same effect as the udev rule, and would explain why adding such a rule has no impact.

It seems the card is now not playing overly nicely in Windows either, so it might be past its best. Guess I'll keep tethering to my phone.

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