Bluetooth not working on Acer laptop

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REIS0
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Bluetooth not working on Acer laptop

Post by REIS0 » Tue Aug 21, 2018 10:46 am

Hello, i have one Acer Aspire E5-573G and have used it with windows for some years, now that i have switched to linux few months ago the bluetooth stopped working, my chip is one QCA9565, tried other distros like deepin, kde plasma, etc.
Tried some solutions and nothing worked, anyone has any clue what it can be?
OBS: i'll try to post as many information as possible of my hardware.

JeremyB
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Re: Bluetooth not working on Acer laptop

Post by JeremyB » Tue Aug 21, 2018 1:18 pm

Post results from terminal for

Code: Select all

lsusb; dmesg | egrep -i 'blue|firm'

REIS0
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Re: Bluetooth not working on Acer laptop

Post by REIS0 » Tue Aug 21, 2018 2:29 pm

Code: Select all

Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[    0.029174] Spectre V2 : Enabling Restricted Speculation for firmware calls
[    0.059341] ACPI: [Firmware Bug]: BIOS _OSI(Linux) query ignored
[    1.936170] [Firmware Bug]: ACPI(PXSX) defines _DOD but not _DOS
[   21.087632] Bluetooth: Core ver 2.22
[   21.087649] Bluetooth: HCI device and connection manager initialized
[   21.087653] Bluetooth: HCI socket layer initialized
[   21.087655] Bluetooth: L2CAP socket layer initialized
[   21.087661] Bluetooth: SCO socket layer initialized
[  146.204488] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[  146.204490] Bluetooth: BNEP filters: protocol multicast
[  146.204493] Bluetooth: BNEP socket layer initialized

JeremyB
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Re: Bluetooth not working on Acer laptop

Post by JeremyB » Tue Aug 21, 2018 5:36 pm

All I can tell you is that the device doesn't show up in the lsusb results and that is why it doesn't work. Your BIOS might have an enable/disable bluetooth setting or you might try resetting BIOS to defaults

REIS0
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Re: Bluetooth not working on Acer laptop

Post by REIS0 » Wed Aug 22, 2018 9:47 am

I've already tried activating by the bios and cant see any option, i'll try to reset the bios again.

REIS0
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Re: Bluetooth not working on Acer laptop

Post by REIS0 » Thu Aug 23, 2018 7:33 am

UPDATE: still not working

olay1
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Re: Bluetooth not working on Acer laptop

Post by olay1 » Thu Aug 23, 2018 10:25 am

Your model might be be supported at all

JeremyB
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Re: Bluetooth not working on Acer laptop

Post by JeremyB » Thu Aug 23, 2018 10:35 am

Post URL from terminal for

Code: Select all

dmesg | nc termbin.com 9999

REIS0
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Re: Bluetooth not working on Acer laptop

Post by REIS0 » Thu Aug 23, 2018 12:15 pm


JeremyB
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Re: Bluetooth not working on Acer laptop

Post by JeremyB » Thu Aug 23, 2018 5:00 pm

Go into UEFI/BIOS settings and disable Secure Boot and see if it works then. Something strange is going on as it does find the bluetooth chip

Code: Select all

1.760867] usb 2-5: New USB device found, idVendor=04ca, idProduct=3014
[    1.760869] usb 2-5: New USB device strings: Mfr=0, Product=0, SerialNumber=0
I have no idea why it didn't show in lsusb

REIS0
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Re: Bluetooth not working on Acer laptop

Post by REIS0 » Thu Aug 23, 2018 7:10 pm

The main problem is if i disable the secure boot the system shows "No bootable device" and i have to enable to configure the UEFI files from the system.

REIS0
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Re: Bluetooth not working on Acer laptop

Post by REIS0 » Fri Aug 24, 2018 7:27 am

lsusb with secure boot disabled

Code: Select all

Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[    0.029207] Spectre V2 : Enabling Restricted Speculation for firmware calls
[    0.063330] ACPI: [Firmware Bug]: BIOS _OSI(Linux) query ignored
[    3.309822] [Firmware Bug]: ACPI(PXSX) defines _DOD but not _DOS
[   21.814260] Bluetooth: Core ver 2.22
[   21.814279] Bluetooth: HCI device and connection manager initialized
[   21.814281] Bluetooth: HCI socket layer initialized
[   21.814283] Bluetooth: L2CAP socket layer initialized
[   21.814288] Bluetooth: SCO socket layer initialized
[   44.819706] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[   44.819708] Bluetooth: BNEP filters: protocol multicast
[   44.819713] Bluetooth: BNEP socket layer initialized

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