Network application crash on adding Mobile broadband network connection

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Niaou73
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Joined: Wed Apr 21, 2021 12:18 pm

Network application crash on adding Mobile broadband network connection

Post by Niaou73 »

Hello every one,

I just installed a 3g/LTE module in my laptop. I'm not totally sure of the compatibility of this piece with my machine, but it seems to work. Let me know if you think it could be the problem.

The problem : I installed a SIM card in my laptop. Linux mint see it and ask for my PIN code. I can give it and it seems to be accepted. But after that, I want to enable to mobile broadband connection, so I go to the menu (where I can see my operator with a 1 bar signal force) and activate Mobile broadband and modem. It opens to network window. I choose the high flow mobile menu entry and activate it. A drop down box is empty so I click on it. The only option is Add a new connection, but when I click on it the window closes and I'm not connected.

I read a bit on internet, but didn't find the solution. I could find a segfault in dmesg appearing each time the window crash and made some other tests wich are below.

Could anyone help me ? Thank you !

Appendix 1 : system information
https://termbin.com/mn5v

Appendix 2 : mmcli -m

Code: Select all

  -----------------------------
  General  |         dbus path: /org/freedesktop/ModemManager1/Modem/5
           |         device id: 6ad3f1b7725a50b497da8dfb5a91b6a5d135256c
  -----------------------------
  Hardware |      manufacturer: Sierra Wireless, Incorporated
           |             model: DW5811e Snapdragon™ X7 LTE
           | firmware revision: SWI9X30C_02.08.02.00
           |    carrier config: default
           |      h/w revision: EM7455
           |         supported: gsm-umts, lte
           |           current: gsm-umts, lte
           |      equipment id: 353990073881687
  -----------------------------
  System   |            device: /sys/devices/pci0000:00/0000:00:14.0/usb2/2-2
           |           drivers: cdc_mbim
           |            plugin: Dell
           |      primary port: cdc-wdm1
           |             ports: wwan0 (net), cdc-wdm1 (mbim)
  -----------------------------
  Status   |    unlock retries: sim-pin2 (3)
           |             state: registered
           |       power state: on
           |       access tech: lte
           |    signal quality: 25% (cached)
  -----------------------------
  Modes    |         supported: allowed: 3g; preferred: none
           |                    allowed: 4g; preferred: none
           |                    allowed: 3g, 4g; preferred: 3g
           |                    allowed: 3g, 4g; preferred: 4g
           |           current: allowed: 3g, 4g; preferred: 4g
  -----------------------------
  Bands    |         supported: utran-1, utran-3, utran-4, utran-5, utran-8, utran-2, 
           |                    eutran-1, eutran-2, eutran-3, eutran-4, eutran-5, eutran-7, eutran-8, 
           |                    eutran-12, eutran-13, eutran-20, eutran-25, eutran-26, eutran-29, 
           |                    eutran-30, eutran-41
           |           current: utran-1, utran-3, utran-4, utran-5, utran-8, utran-2, 
           |                    eutran-1, eutran-2, eutran-3, eutran-4, eutran-5, eutran-7, eutran-8, 
           |                    eutran-12, eutran-13, eutran-20, eutran-25, eutran-26, eutran-29, 
           |                    eutran-30, eutran-41
  -----------------------------
  IP       |         supported: ipv4, ipv6, ipv4v6
  -----------------------------
  3GPP     |              imei: 35399*******
           |     enabled locks: fixed-dialing
           |       operator id: 22802
           |     operator name: DR
           |      registration: home
  -----------------------------
  SIM      |         dbus path: /org/freedesktop/ModemManager1/SIM/3
Appendix 3 : /usr/sbin/ModemManager --debug

Code: Select all

ModemManager[8829]: <info>  [1619021206.223187] ModemManager (version 1.12.8) starting in system bus...
ModemManager[8829]: <debug> [1619021206.223608] create MMSleepMonitor singleton (0x55b3be2b0750)
ModemManager[8829]: <debug> [1619021206.224967] Bus acquired, creating manager...
ModemManager[8829]: <debug> [1619021206.226877] [filter] created
ModemManager[8829]: <debug> [1619021206.226899] [filter]   explicit whitelist:         yes
ModemManager[8829]: <debug> [1619021206.226906] [filter]   explicit blacklist:         yes
ModemManager[8829]: <debug> [1619021206.226910] [filter]   plugin whitelist:           no
ModemManager[8829]: <debug> [1619021206.226914] [filter]   virtual devices forbidden:  yes
ModemManager[8829]: <debug> [1619021206.226918] [filter]   net devices allowed:        yes
ModemManager[8829]: <debug> [1619021206.226922] [filter]   cdc-wdm devices allowed:    yes
ModemManager[8829]: <debug> [1619021206.226928] [filter]   tty devices:
ModemManager[8829]: <debug> [1619021206.226935] [filter]       blacklist applied:        yes
ModemManager[8829]: <debug> [1619021206.226940] [filter]       manual scan only applied: yes
ModemManager[8829]: <debug> [1619021206.226945] [filter]       platform driver check:    yes
ModemManager[8829]: <debug> [1619021206.226951] [filter]       driver check:             no
ModemManager[8829]: <debug> [1619021206.226955] [filter]       cdc-acm interface check:  no
ModemManager[8829]: <debug> [1619021206.226960] [filter]       with net check:           no
ModemManager[8829]: <debug> [1619021206.226964] [filter]       default:                  allowed
ModemManager[8829]: <debug> [1619021206.227006] [plugin manager] looking for plugins in '/usr/lib/x86_64-linux-gnu/ModemManager'
ModemManager[8829]: <debug> [1619021206.227275] [plugin manager] loaded shared 'Icera' utils from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-shared-icera.so'
ModemManager[8829]: <debug> [1619021206.227386] [plugin manager] loaded shared 'Novatel' utils from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-shared-novatel.so'
ModemManager[8829]: <debug> [1619021206.227537] [plugin manager] loaded shared 'Sierra' utils from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-shared-sierra.so'
ModemManager[8829]: <debug> [1619021206.227685] [plugin manager] loaded shared 'Telit' utils from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-shared-telit.so'
ModemManager[8829]: <debug> [1619021206.227818] [plugin manager] loaded shared 'Xmm' utils from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-shared-xmm.so'
ModemManager[8829]: <debug> [1619021206.227910] [plugin manager] loaded shared 'Option' utils from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-shared-option.so'
ModemManager[8829]: <debug> [1619021206.228079] [plugin manager] loaded plugin 'Samsung' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-samsung.so'
ModemManager[8829]: <debug> [1619021206.228195] [plugin manager] loaded plugin 'Wavecom' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-wavecom.so'
ModemManager[8829]: <debug> [1619021206.228335] [plugin manager] loaded plugin 'Novatel LTE' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-novatel-lte.so'
ModemManager[8829]: <debug> [1619021206.228527] [plugin manager] loaded plugin 'u-blox' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-ublox.so'
ModemManager[8829]: <debug> [1619021206.228632] [plugin manager] loaded plugin 'D-Link' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-dlink.so'
ModemManager[8829]: <debug> [1619021206.228813] [plugin manager] loaded plugin 'Altair LTE' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-altair-lte.so'
ModemManager[8829]: <debug> [1619021206.228962] [plugin manager] loaded plugin 'Dell' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-dell.so'
ModemManager[8829]: <debug> [1619021206.229069] [plugin manager] loaded plugin 'Fibocom' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-fibocom.so'
ModemManager[8829]: <debug> [1619021206.229263] [plugin manager] loaded plugin 'Cinterion' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-cinterion.so'
ModemManager[8829]: <debug> [1619021206.229368] [plugin manager] loaded plugin 'Sierra' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-sierra.so'
ModemManager[8829]: <debug> [1619021206.229457] [plugin manager] loaded plugin 'Sierra (legacy)' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-sierra-legacy.so'
ModemManager[8829]: <debug> [1619021206.229542] [plugin manager] loaded plugin 'MTK' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-mtk.so'
ModemManager[8829]: <debug> [1619021206.229633] [plugin manager] loaded plugin 'Iridium' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-iridium.so'
ModemManager[8829]: <debug> [1619021206.229715] [plugin manager] loaded plugin 'Via CBP7' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-via.so'
ModemManager[8829]: <debug> [1619021206.229792] [plugin manager] loaded plugin 'TP-Link' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-tplink.so'
ModemManager[8829]: <debug> [1619021206.229894] [plugin manager] loaded plugin 'Option High-Speed' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-option-hso.so'
ModemManager[8829]: <debug> [1619021206.229991] [plugin manager] loaded plugin 'Longcheer' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-longcheer.so'
ModemManager[8829]: <debug> [1619021206.230116] [plugin manager] loaded plugin 'SimTech' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-simtech.so'
ModemManager[8829]: <debug> [1619021206.230190] [plugin manager] loaded plugin 'Generic' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-generic.so'
ModemManager[8829]: <debug> [1619021206.230268] [plugin manager] loaded plugin 'Novatel' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-novatel.so'
ModemManager[8829]: <debug> [1619021206.230355] [plugin manager] loaded plugin 'Nokia' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-nokia.so'
ModemManager[8829]: <debug> [1619021206.230432] [plugin manager] loaded plugin 'Motorola' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-motorola.so'
ModemManager[8829]: <debug> [1619021206.230505] [plugin manager] loaded plugin 'Haier' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-haier.so'
ModemManager[8829]: <debug> [1619021206.230620] [plugin manager] loaded plugin 'Linktop' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-linktop.so'
ModemManager[8829]: <debug> [1619021206.230726] [plugin manager] loaded plugin 'Thuraya' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-thuraya.so'
ModemManager[8829]: <debug> [1619021206.230812] [plugin manager] loaded plugin 'AnyDATA' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-anydata.so'
ModemManager[8829]: <debug> [1619021206.230943] [plugin manager] loaded plugin 'Ericsson MBM' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-ericsson-mbm.so'
ModemManager[8829]: <debug> [1619021206.231039] [plugin manager] loaded plugin 'ZTE' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-zte.so'
ModemManager[8829]: <debug> [1619021206.231194] [plugin manager] loaded plugin 'Huawei' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-huawei.so'
ModemManager[8829]: <debug> [1619021206.231295] [plugin manager] loaded plugin 'Pantech' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-pantech.so'
ModemManager[8829]: <debug> [1619021206.231376] [plugin manager] loaded plugin 'Quectel' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-quectel.so'
ModemManager[8829]: <debug> [1619021206.231456] [plugin manager] loaded plugin 'Telit' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-telit.so'
ModemManager[8829]: <debug> [1619021206.231531] [plugin manager] loaded plugin 'Option' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-option.so'
ModemManager[8829]: <debug> [1619021206.231609] [plugin manager] loaded plugin 'Nokia (Icera)' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-nokia-icera.so'
ModemManager[8829]: <debug> [1619021206.231701] [plugin manager] loaded plugin 'X22X' from '/usr/lib/x86_64-linux-gnu/ModemManager/libmm-plugin-x22x.so'
ModemManager[8829]: <debug> [1619021206.231713] [plugin manager] successfully loaded 35 plugins
ModemManager[8829]: <warn>  [1619021206.232013] Could not acquire the 'org.freedesktop.ModemManager1' service name
ModemManager[8829]: <debug> [1619021206.232032] Stopping connection in object manager server
ModemManager[8829]: <info>  [1619021206.232559] ModemManager is shut down
ModemManager[8829]: <debug> [1619021206.232602] disposing MMSleepMonitor singleton (0x55b3be2b0750)
Appendix 4 : dmesg segfault

Code: Select all

[ 3887.333263] cinnamon-settin[8925]: segfault at 20 ip 00007f314815333d sp 00007ffcb47ec380 error 4 in libgtk-3.so.0.2404.16[7f3147e6e000+36f000]
[ 3887.333269] Code: 24 18 0f 8e 4d 01 00 00 49 8b 44 24 28 48 63 d3 49 89 d5 48 8b 3c d0 e8 41 ae d2 ff 49 8b 74 24 28 66 0f ef c0 4c 8d 44 24 40 <48> 8b 48 20 0f 29 44 24 40 0f 29 44 24 50 0f 29 44 24 60 0f 29 44
PS Sorry if my english is approximative. I'm speaking french.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.


Last bumped by Niaou73 on Wed Apr 28, 2021 9:31 am.
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