Touchpad frozen

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LLS
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Touchpad frozen on boot

Post by LLS » Sat Sep 14, 2019 5:44 am

Toshiba Satelite Pro NB10 notebook.
Mint 19.1 Xfce

This suddenly happened yesterday. The touchpad froze so I was forced to do a hard shutdown. (Its happened occasionally before but never permanently). But its still frozen, i.e. pointer stuck in centre of screen, when I reboot again. So it's permanently frozen now every time on boot up.

Any ideas on diagnosing this issue? Happy to provide more info.
Last edited by LLS on Sat Sep 14, 2019 8:51 pm, edited 1 time in total.

gittiest personITW
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Re: Touchpad frozen on boot

Post by gittiest personITW » Sat Sep 14, 2019 6:15 am

Hi,
Can you try plugging in a USB mouse and keyboard just to get things up and running again?

and/or,
Try booting up into a LiveDVD session or LiveUSB to see if the problem is still there.

Post back with the results of that little experiment...... Good luck

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blueocean
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Re: Touchpad frozen on boot

Post by blueocean » Sat Sep 14, 2019 2:57 pm

Can you do a Timeshift recovery to earlier? Without a mouse it can be done with just keyboard. sudo timeshift
To mark this issue solved, go to your original 1st post and click the edit pencil and add [Solved] at the beginning of the title and click Submit.

LLS
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Re: Touchpad frozen on boot

Post by LLS » Sat Sep 14, 2019 8:54 pm

Thanks

When I plug in a USB mouse it works fine so its something with the touchpad. (drivers?)

When I boot from the live USB the touchpad again works fine.

Evering was perfect until it froze on me last night.

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blueocean
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Re: Touchpad frozen on boot

Post by blueocean » Sat Sep 14, 2019 9:36 pm

There are other touchpad choices in synaptic package manager. Use the search in synaptic and type in touchpad. You can try installing a different one use a mouse to do this initially to have full navigation). I would uninstall the current one first (with synaptic). A synaptic guide here: https://mintguide.org/tools/436-synapti ... -mint.html
You might have to restart the PC for changes to take effect.
To mark this issue solved, go to your original 1st post and click the edit pencil and add [Solved] at the beginning of the title and click Submit.

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Re: Touchpad frozen on boot

Post by sleeper12 » Sat Sep 14, 2019 9:51 pm

From Mint 19.1 Xfce release notes:

Touchpad drivers

The default touchpad driver in this edition is "synaptics" (provided by the xserver-xorg-input-synaptics package).
If you experience problems with it, you can switch to another driver called "libinput" (provided by the xserver-xorg-input-libinput package).

To know which driver is used by your input devices, run the following command:

grep -i "Using input driver" /var/log/Xorg.0.log

When both drivers are installed, "synaptics" takes priority.

To switch to the "libinput" driver, remove "synaptics" with the commands:

apt remove xserver-xorg-input-synaptics

Then log out and log back in.

To go back to using "synaptics", simply reinstall it:

apt install xserver-xorg-input-synaptics

Then log out and log back in.

Note: You can also try installing the "evdev" driver (provided by the xserver-xorg-input-evdev).

LLS
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Re: Touchpad frozen on boot

Post by LLS » Sun Sep 15, 2019 7:40 pm

I tried all of the above re switching to the and the touchpad remained no functioning.
Fortunately all works with the USB optical mouse plugged in.

until it froze a couple of nights ago. As I said this has happened a few times before but when rebooting it resolved the problem. So I dunno?

Any thoughts?
Last edited by LLS on Thu Oct 17, 2019 6:11 pm, edited 2 times in total.

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blueocean
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Re: Touchpad frozen on boot

Post by blueocean » Sun Sep 15, 2019 7:53 pm

Well just because it does it with a live session doesn't prove it's hardware. It still could be a drivers issue. Is your motherboard's firmware updated from the manufacturer's site? Do you have a USB hub attached by any chance? What is the exact make and model of this laptop?
To mark this issue solved, go to your original 1st post and click the edit pencil and add [Solved] at the beginning of the title and click Submit.

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Larry78723
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Re: Touchpad frozen on boot

Post by Larry78723 » Sun Sep 15, 2019 8:03 pm

Even better would be to post an inxi -Fxz report. This will give us a concise overview of your hardware and on how Mint sees it.

Here is how to generate the report and post it:

Boot from your installation media (USB/DVD)
Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the command

Code: Select all

 inxi -Fxzd 
exactly as it has been typed here.

Mark the complete text output which the command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry
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LLS
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Re: Touchpad frozen on boot

Post by LLS » Mon Sep 16, 2019 4:19 am

blueocean wrote:
Sun Sep 15, 2019 7:53 pm
Well just because it does it with a live session doesn't prove it's hardware. It still could be a drivers issue. Is your motherboard's firmware updated from the manufacturer's site? Do you have a USB hub attached by any chance? What is the exact make and model of this laptop?
I'll have to see if there are any firmware updates avilable.
Last edited by LLS on Sun Oct 13, 2019 6:27 am, edited 1 time in total.

LLS
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Re: Touchpad frozen on boot

Post by LLS » Wed Oct 09, 2019 3:46 pm

Duplicate
Last edited by LLS on Thu Oct 17, 2019 6:07 pm, edited 3 times in total.

LLS
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Touchpad frozen

Post by LLS » Thu Oct 10, 2019 2:18 pm

Thread paused until more info
Last edited by LLS on Thu Oct 17, 2019 6:10 pm, edited 5 times in total.

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Moem
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Re: Touchpad frozen

Post by Moem » Thu Oct 10, 2019 2:40 pm

Mod note:
Thread has been moved and merged with new thread about the same problem. Feel free to ask when you need a thread moved, we don't mind, I promise! :)
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If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!

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