Can't download photo's from mobile phone - SOLVED !

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Bob Unitt
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Posts: 56
Joined: Tue Feb 12, 2013 7:04 pm

Can't download photo's from mobile phone - SOLVED !

Postby Bob Unitt » Sat Nov 04, 2017 8:02 am

I'm running Mint 17.3 (32-bit on a laptop, 64-bit on a desktop) with Cinnamon. I have a Doro 6520 phone, a simple clamshell-style, on which I can take pictures. I can send the pictures by MMS to my SO's phone (Samsung Turbo7) and copy them to the PC from there, but I can't transfer the pictures direct from the Doro to the PC under Linux using the USB cable provided. I can, however, transfer pictures directly to a Windows 10 PC . The Doro isn't running Android,it's some proprietary operating system of its own.

If I connect the Doro to the laptop (32-bit 17.3) the Doro says "USB Connected" and the laptop shows a pop-up message "Unable to mount 46Mb volume - no object for D-bus interface".

If I connect the Doro to the Desktop (64-bit 17.3) the Doro says "USB Connected", but the desktop doesn't show any visible response. The syslog shows the following :-

{On connecting}
Nov 4 10:53:40 Mint-17-64 kernel: [17148.314499] usb 2-6: new high-speed USB device number 3 using ehci-pci
Nov 4 10:53:40 Mint-17-64 kernel: [17148.448537] usb 2-6: New USB device found, idVendor=0e8d, idProduct=0002
Nov 4 10:53:40 Mint-17-64 kernel: [17148.448549] usb 2-6: New USB device strings: Mfr=2, Product=3, SerialNumber=4
Nov 4 10:53:40 Mint-17-64 kernel: [17148.448555] usb 2-6: Product: MT6229
Nov 4 10:53:40 Mint-17-64 kernel: [17148.448561] usb 2-6: Manufacturer: MediaTek Inc
Nov 4 10:53:40 Mint-17-64 kernel: [17148.448566] usb 2-6: SerialNumber: 539609708454860
Nov 4 10:53:40 Mint-17-64 kernel: [17148.449367] usb-storage 2-6:1.0: USB Mass Storage device detected
Nov 4 10:53:40 Mint-17-64 kernel: [17148.449667] scsi9 : usb-storage 2-6:1.0
Nov 4 10:53:40 Mint-17-64 mtp-probe: checking bus 2, device 3: "/sys/devices/pci0000:00/0000:00:13.2/usb2/2-6"
Nov 4 10:53:40 Mint-17-64 mtp-probe: bus: 2, device: 3 was not an MTP device
Nov 4 10:53:41 Mint-17-64 kernel: [17149.446986] scsi 9:0:0:0: Direct-Access MEDIATEK FLASH DISK 6229 PQ: 0 ANSI: 0 CCS
Nov 4 10:53:41 Mint-17-64 kernel: [17149.447608] scsi 9:0:0:1: Direct-Access MEDIATEK FLASH DISK 6229 PQ: 0 ANSI: 0 CCS
Nov 4 10:53:41 Mint-17-64 kernel: [17149.448237] sd 9:0:0:0: Attached scsi generic sg6 type 0
Nov 4 10:53:41 Mint-17-64 kernel: [17149.448765] sd 9:0:0:1: Attached scsi generic sg7 type 0
Nov 4 10:53:41 Mint-17-64 kernel: [17149.449728] sd 9:0:0:0: [sdf] 30547968 512-byte logical blocks: (15.6 GB/14.5 GiB)
Nov 4 10:53:41 Mint-17-64 kernel: [17149.450117] sd 9:0:0:1: [sdg] 90000 512-byte logical blocks: (46.0 MB/43.9 MiB)
Nov 4 10:53:41 Mint-17-64 kernel: [17149.450844] sd 9:0:0:0: [sdf] Write Protect is off
Nov 4 10:53:41 Mint-17-64 kernel: [17149.450857] sd 9:0:0:0: [sdf] Mode Sense: 03 00 00 00
Nov 4 10:53:41 Mint-17-64 kernel: [17149.451466] sd 9:0:0:1: [sdg] Write Protect is off
Nov 4 10:53:41 Mint-17-64 kernel: [17149.451479] sd 9:0:0:1: [sdg] Mode Sense: 03 00 00 00
Nov 4 10:53:41 Mint-17-64 kernel: [17149.452123] sd 9:0:0:0: [sdf] No Caching mode page found
Nov 4 10:53:41 Mint-17-64 kernel: [17149.452133] sd 9:0:0:0: [sdf] Assuming drive cache: write through
Nov 4 10:53:41 Mint-17-64 kernel: [17149.452848] sd 9:0:0:1: [sdg] No Caching mode page found
Nov 4 10:53:41 Mint-17-64 kernel: [17149.452859] sd 9:0:0:1: [sdg] Assuming drive cache: write through
Nov 4 10:53:41 Mint-17-64 kernel: [17149.456775] sd 9:0:0:0: [sdf] No Caching mode page found
Nov 4 10:53:41 Mint-17-64 kernel: [17149.456779] sd 9:0:0:0: [sdf] Assuming drive cache: write through
Nov 4 10:53:41 Mint-17-64 kernel: [17149.464471] sdf: sdf1
Nov 4 10:53:41 Mint-17-64 kernel: [17149.465065] sd 9:0:0:1: [sdg] No Caching mode page found
Nov 4 10:53:41 Mint-17-64 kernel: [17149.465069] sd 9:0:0:1: [sdg] Assuming drive cache: write through
Nov 4 10:53:41 Mint-17-64 kernel: [17149.466428] sdg:
Nov 4 10:53:41 Mint-17-64 kernel: [17149.472215] sd 9:0:0:0: [sdf] No Caching mode page found
Nov 4 10:53:41 Mint-17-64 kernel: [17149.472226] sd 9:0:0:0: [sdf] Assuming drive cache: write through
Nov 4 10:53:41 Mint-17-64 kernel: [17149.472235] sd 9:0:0:0: [sdf] Attached SCSI removable disk
Nov 4 10:53:41 Mint-17-64 kernel: [17149.474313] sd 9:0:0:1: [sdg] No Caching mode page found
Nov 4 10:53:41 Mint-17-64 kernel: [17149.474324] sd 9:0:0:1: [sdg] Assuming drive cache: write through
Nov 4 10:53:41 Mint-17-64 kernel: [17149.474331] sd 9:0:0:1: [sdg] Attached SCSI removable disk
Nov 4 10:53:42 Mint-17-64 usb_modeswitch: switch device 0e8d:0002 on 002/003
Nov 4 10:53:48 Mint-17-64 kernel: [17156.428916] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:c4:ea:1d:0d:a5:ba:08:00 SRC=192.168.0.254 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=54503 DF PROTO=2
{after a couple of minutes}
Nov 4 10:55:54 Mint-17-64 kernel: [17281.498987] [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:c4:ea:1d:0d:a5:ba:08:00 SRC=192.168.0.254 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=54594 DF PROTO=2
{on disconnecting}
Nov 4 10:56:19 Mint-17-64 kernel: [17307.187956] usb 2-6: USB disconnect, device number 3
Last edited by Bob Unitt on Sun Nov 05, 2017 7:14 am, edited 1 time in total.

marcia
Level 2
Level 2
Posts: 64
Joined: Sat Oct 27, 2007 3:34 pm

Re: Can't download photo's from mobile phone

Postby marcia » Sat Nov 04, 2017 12:32 pm

Hello,

It looks like your phone is using usb mass storage and is recognized as a disk drive. I researched your phone and it has a linux
os. Here is what I found below:

Some info below may help:

https://theinformr.com/cell-phones/doro-6520/

https://www.hearingdirect.com/media/wys ... _Guide.pdf -

Connect the phone to a computer
Connect the phone to a computer and start transferring pictures, music
and other file types. All you have to do is connect a USB cable between
the phone and computer. From your computer's file explorer, you can
drag and drop content between your phone and the computer.
Note! You might not be able to transfer some copyright protected
material.
Drag and drop content between phone and a computer
1. Connect your phone to a computer using a USB cable.
2. Wait until the phone or memory card appears as external disks in
the file explorer.
3. Drag and drop selected files between the phone and the computer.
Note! You can transfer files using a USB cable on most devices and
operating systems supporting a USB Mass Storage interface.
38
English
Disconnect the USB cable safely
1. Make sure to enable the hardware to be safely removed.
2. Disconnect the USB cable.
Note! Computer instructions may vary depending on your operating
system. See the documentation of your computer's operating system for
more information.

I have a samsung smartphone that worked beautifully with mtp for transferring
photos, etc. I have linuxmint 17.3. One day after an upgrade it no longer was recognized. Had to re-enable
authorization in a file. Unfortunately I do not remember the name of the file.

My guess is this can work in linuxmint. Hopefully someone can help.

Good fortune.

User avatar
phd21
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Location: Florida

Re: Can't download photo's from mobile phone

Postby phd21 » Sat Nov 04, 2017 1:45 pm

Hi "Bob Unitt",

I just read your post and the good replies to it. Here are my thoughts on this as well.

It looks like your system will work with this phone, you might just need to install some packages.

Have you installed "ubuntu-restricted-extras" from the Software Manager or Synaptic Package Manager (SPM)? If not, I recommend doing that.

Go into the "Synaptic Package Manager (SPM)", and look for "MTP" and "udftools" and install those, install "rapid-photo-downloader" application as well. logout or restart and see if it works now.

Hope this helps ...
Last edited by phd21 on Sat Nov 04, 2017 2:40 pm, edited 1 time in total.
Phd21: Mint KDE 17.3 & 18.2, 64-bit Awesome OS, Ancient Dell OptiPlex 780 Core2Duo E8400 3GHz,3gb Ram,160gb hdd, Video: Intel 4 Graphics, DVD Lightscribe. Why I use KDE?:https://opensource.com/life/15/4/9-reasons-to-use-kde

JeremyB
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Posts: 7433
Joined: Fri Feb 21, 2014 8:17 am

Re: Can't download photo's from mobile phone

Postby JeremyB » Sat Nov 04, 2017 1:56 pm

I think you might have to disable usb_modeswitch by editing /etc/usb_modeswitch.conf
Change line 13 from DisableSwitching=0 to DisableSwitching=1
Reboot

Bob Unitt
Level 2
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Posts: 56
Joined: Tue Feb 12, 2013 7:04 pm

Re: Can't download photo's from mobile phone - SOLVED !

Postby Bob Unitt » Sun Nov 05, 2017 7:23 am

Thanks folks, it's now working OK :D .

Marcia - thanks for the instructions, but the problem was that the computer didn't detect that the phone was there in the first place, so I couldn't do any of your stuff with it.

phd21 - I applied the changes you suggested. They weren't sufficient on their own to solve the problem, but I've left them installed anyway as they don't seem to do any harm (and may be part of the reason why JeremyB's fix worked).

JeremyB - Thanks, that finally did the trick. I'm not sure if phd21's package suggestion were a necessary precursor, so I've left them installed (there were rather a lot of 'also-installed' packages, didn't see any point in uninstalling them all).

Once again, thanks - saves me a lot of MMS phone calls to my wife's phone, just to be able to print photo's.

marcia
Level 2
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Posts: 64
Joined: Sat Oct 27, 2007 3:34 pm

Re: Can't download photo's from mobile phone - SOLVED !

Postby marcia » Sun Nov 05, 2017 1:31 pm

Wonderful that you have it working. It is good that JeremyB knew of that trick.
That is very new to me.

Enjoy!

Marcia


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