Linux Mint 18.3 won't shut down

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DaveSupertramp

Linux Mint 18.3 won't shut down

Post by DaveSupertramp »

I just switched to Linux Mint from Windows 7 but having the problem with the shutdown of my computer. I have also tried to use the "sudo shutdown -h" command but it does not help. When I click on the shutdown button the display gets black and after a while I end up seeing the start/login screen of linux.

Code: Select all

inix -Fxy:

System:    Host: dave-Aspire-V5-571 Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Acer (portable) product: Aspire V5-571 v: V1.10.
           Mobo: Acer model: Aspire V5-571 v: V1.10.
           Bios: Phoenix v: V1.10. date: 06/08/2012
CPU:       Dual core Intel Core i5-3317U (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6784
           clock speeds: max: 2600 MHz 1: 900 MHz 2: 801 MHz 3: 801 MHz
           4: 801 MHz
Graphics:  Card: Intel 3rd Gen Core processor Graphics Controller
           bus-ID: 00:02.0
           Display Server: X.org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           tty size: 80x24 Advanced Data: N/A for root
Audio:     Card Intel 7 Series/C210 Series Family High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 2000 bus-ID: 02:00.2
           IF: enp2s0f2 state: down mac: <filter>
           Card-2: Qualcomm Atheros AR9462 Wireless Network Adapter
           driver: ath9k bus-ID: 03:00.0
           IF: wlp3s0 state: up mac: <filter>
Drives:    HDD Total Size: 500.1GB (2.4% used)
           ID-1: /dev/sda model: Hitachi_HTS54505 size: 500.1GB temp: 33C
Partition: ID-1: / size: 453G used: 5.9G (2%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 6.23GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 47.0C mobo: 40.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 215 Uptime: 2 min Memory: 732.5/5763.1MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35
Maybe it has to do with the intel driver, which I can't update
Image

Also tried to edit the grub files but did not find the lines everybody suggest to edit.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
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Sir Charles

Re: Linux Mint 18.3 won't shut down

Post by Sir Charles »

Can you see if you can update the microcode from the Synaptic Package Manager?
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Pjotr
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Re: Linux Mint 18.3 won't shut down

Post by Pjotr »

Roll back to the latest kernel of the 4.4 series (currently 4.4.0-109) and try again.

Update Manager - panel: View - Linux kernels
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DaveSupertramp

Re: Linux Mint 18.3 won't shut down

Post by DaveSupertramp »

Pjotr wrote:Roll back to the latest kernel of the 4.4 series (currently 4.4.0-109) and try again.

Update Manager - panel: View - Linux kernels
Thanks for your help so far :-)

Finally managed to get into Grub (by the steps explained by colyn here:viewtopic.php?t=55370) to boot on the older kernel version.
But still, my laptop seems to restart instead of shutting down :|

Any other suggestions on how to tackle this problem?
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Re: Linux Mint 18.3 won't shut down

Post by Pjotr »

Try a BIOS update (if Acer has one for your machine).
Tip: 10 things to do after installing Linux Mint 21.3 Virginia
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DAMIEN1307

Re: Linux Mint 18.3 won't shut down

Post by DAMIEN1307 »

hi DaveSupertramp...the correct shutdown command is... shutdown -Ph now ...the reboot command is... shutdown -Pr now ... there is no "sudo" in that command...note that this is case sensitive...you can also create launchers for the dektop or panel or both by copy and paste these to the launcher command space...as far as the microcode update...you are already showing the newest intel-microcode update 3.20180108.1 in your screenshot, so there is no more recent update for that at present time...DAMIEN
DaveSupertramp

Re: Linux Mint 18.3 won't shut down

Post by DaveSupertramp »

Pjotr wrote:Try a BIOS update (if Acer has one for your machine).
Tried to update the BIOS firmware using FreeDos (according to this guide (https://wiki.archlinux.org/index.php/Fl ... _USB_stick) but it seems that all of the Updates provided by Acer (https://www.acer.com/ac/de/DE/content/s ... .M2DAA.003) are not executable from DOS.

Are there other methods to update the BIOS?


best regards
DaveSupertramp

Re: Linux Mint 18.3 won't shut down

Post by DaveSupertramp »

DAMIEN1307 wrote:hi DaveSupertramp...the correct shutdown command is... shutdown -Ph now ...the reboot command is... shutdown -Pr now ... there is no "sudo" in that command...note that this is case sensitive...you can also create launchers for the dektop or panel or both by copy and paste these to the launcher command space...as far as the microcode update...you are already showing the newest intel-microcode update 3.20180108.1 in your screenshot, so there is no more recent update for that at present time...DAMIEN
I've tried to shutdown with "shutdown -Ph" but it also restarts :|
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Re: Linux Mint 18.3 won't shut down

Post by Pjotr »

DaveSupertramp wrote:
Pjotr wrote:Try a BIOS update (if Acer has one for your machine).
Tried to update the BIOS firmware using FreeDos (according to this guide (https://wiki.archlinux.org/index.php/Fl ... _USB_stick) but it seems that all of the Updates provided by Acer (https://www.acer.com/ac/de/DE/content/s ... .M2DAA.003) are not executable from DOS.

Are there other methods to update the BIOS?


best regards
There is one, but it costs time and effort:

1. Install a free legal evaluation version of Windows on your machine (thus losing everything that was on the hard disk before, so make external backups previously!):
https://www.microsoft.com/en-us/evalcen ... enterprise

2. Boot into Windows, download the BIOS update from Acer and install it;

3. Re-install Linux Mint (and wipe Windows off your disk).
Tip: 10 things to do after installing Linux Mint 21.3 Virginia
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
Twitter: twitter.com/easylinuxtips
All in all, horse sense simply makes sense.
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