Random Freezing Issue on Mint 19

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ysul0614

Random Freezing Issue on Mint 19

Post by ysul0614 »

I've been using Mint 19 since summer, and I've been having a random freezing issue.
I've been working on specifying the cause of the freeze, but it seems like the freeze occurs at a random occasion (no specific cause that I can think of).

By freeze, I mean the following:
1. Every object on the screen becomes unresponsive when clicked / hovered on
2. the cursor still moves
3. Every keyboard shortcut (like Ctrl+Alt+Esc, Alt+F4,etc.) does not work except for the commands to launch tty (Ctrl + Alt + F1, etc.)
4. when tty is launched, I can type in shell commands,etc but even the simplest commands (like ls, cat ... , cd , etc.) take a long time (like 20sec ~ 1 min depending on the command) to return the results

From these features, I am speculating that freeze is caused by one of the applications in charge of the GUI (cinnamon, X server, etc.) being "stuck" for some reason and taking up all of the CPU time, but I am not sure.

I would like to see system logs, etc to figure out exactly what is causing the issue, but it is very difficult because I am not sure what is triggering the freeze.
Any advice (such as which system logs to look at) is appreciated.

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System:    Host: ysul0614-LM19 Kernel: 4.15.0-43-generic x86_64 bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1) Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: ASUSTeK product: UX303UA v: 1.0 serial: N/A
           Mobo: ASUSTeK model: UX303UA v: 1.0 serial: N/A
           UEFI: American Megatrends v: UX303UA.301 date: 05/16/2017
Battery    BAT0: charge: 42.2 Wh 97.8% condition: 43.2/50.1 Wh (86%) model: ASUSTeK ASUS status: Discharging
           hidpp__0: charge: N/A condition: NA/NA Wh
           model: Logitech MX Ergo Multi-Device Trackball status: Discharging
CPU:       Dual core Intel Core i7-6500U (-MT-MCP-) arch: Skylake rev.3 cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10368
           clock speeds: max: 3100 MHz 1: 500 MHz 2: 500 MHz 3: 500 MHz 4: 500 MHz
Graphics:  Card: Intel HD Graphics 520 bus-ID: 00:02.0
           Display Server: x11 (X.Org 1.19.6 ) drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz, 1920x1080@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 520 (Skylake GT2)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Intel Sunrise Point-LP HD Audio driver: snd_hda_intel bus-ID: 00:1f.3
           Card-2 GYROCOM C&C driver: USB Audio usb-ID: 001-006
           Sound: Advanced Linux Sound Architecture v: k4.15.0-43-generic
Network:   Card-1: Intel Wireless 7265 driver: iwlwifi bus-ID: 01:00.0
           IF: wlp1s0 state: up mac: <filter>
           Card-2: Atmel usb-ID: 001-007
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 4512.9GB (6.1% used)
           ID-1: /dev/sda model: HFS512G32MND size: 512.1GB temp: 31C
           ID-2: USB /dev/sdb model: BUP_BK size: 4000.8GB temp: 0C
Partition: ID-1: / size: 47G used: 25G (55%) fs: btrfs dev: /dev/sda6
           ID-2: /home size: 74G used: 48G (67%) fs: btrfs dev: /dev/sda8
           ID-3: swap-1 size: 16.00GB used: 0.00GB (0%) fs: swap dev: /dev/sda9
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 48.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 2200
Info:      Processes: 319 Uptime: 22 min Memory: 2764.5/11912.5MB Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
bigbruise

Re: Random Freezing Issue on Mint 19

Post by bigbruise »

I have been having a very similar issue. No solution yet, but here is how I've been taking notes.

I used this link to figure out how to monitor and filter logs

https://www.digitalocean.com/community/ ... stemd-logs

Since a reboot is the only way to get my machine back, I may run...

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journalctl --list-boots
Take note of the boot ID I want and go from there. See what happened before my reboot.

You may want to view a specific time frame for your issue. So maybe something like this...

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journalctl --since "2018-01-01 17:15:00"
or

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journalctl --since "2018-01-01" --until "2018-01-01 03:00"
Hope this helps!
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