first post- amazon prime video- mint cinn 2.1 firefox DRM error no play

[ghostofamerica]

Hey folks,
I searched the forums and found lots of problems, yet no answers which worked for me.

I tried to watch a movie the other night on amazon prime.

I have cinn 2.1 and firefox which came preloaded as browser.

The first night I tried it, video didn't start and it produced a DRM error with some unhelpful suggestions about turning on functions which were already on.

I just tried it this morning and every video I tried loaded and started playing for about two seconds before returning video unavailable and closing the vid.


Fresh issue folks, come and get em'

Thanks for any thoughts, ideas, hazing rockets of flame,

ghostofamerica

[dorsetUK]

I have cinn 2.1 and firefox which came preloaded as browser.

Hi ghostofamerica and welcome to the forum.

If you mean Cinnamon 2.1 then the vesion of Mint that you're running must be hugely customised or well out of date.

If you have a read of How to get help, here http://forums.linuxmint.com/viewtopic.php?f=17&t=83444, paying particular attention to Section 5 then I'm sure that someone will be able to help you.

Cheers.

[ghostofamerica]

Hi dorsetUK,
thanks for your response! The output of inxi follows:

Code: Select all

System:
  Kernel: 5.4.0-58-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.8.5 wm: muffin 4.8.0 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HP product: HP Notebook v: Type1ProductConfigId 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: HP model: 81F9 v: 67.26 serial: <filter> UEFI: Insyde v: F.03 
  date: 04/27/2016 
Battery:
  ID-1: BAT1 charge: 19.1 Wh condition: 25.2/31.1 Wh (81%) volts: 11.7/11.1 
  model: Hewlett-Packard PABAS0241231 type: Li-ion serial: <filter> 
  status: Discharging 
CPU:
  Topology: Quad Core model: AMD A10-9600P RADEON R5 10 COMPUTE CORES 4C+6G 
  bits: 64 type: MCP arch: Excavator rev: 1 L2 cache: 1024 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 19162 
  Speed: 1247 MHz min/max: 1200/2400 MHz boost: enabled Core speeds (MHz): 
  1: 1288 2: 1298 3: 1494 4: 1496 
Graphics:
  Device-1: AMD Wani [Radeon R5/R6/R7 Graphics] vendor: Hewlett-Packard 
  driver: amdgpu v: kernel bus ID: 00:01.0 chip ID: 1002:9874 
  Display: x11 server: X.Org 1.20.8 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: AMD CARRIZO (DRM 3.35.0 5.4.0-58-generic LLVM 10.0.0) 
  v: 4.6 Mesa 20.0.8 direct render: Yes 
Audio:
  Device-1: AMD Kabini HDMI/DP Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus ID: 00:01.1 chip ID: 1002:9840 
  Device-2: AMD Family 15h Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus ID: 00:09.2 chip ID: 1022:157a 
  Sound Server: ALSA v: k5.4.0-58-generic 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: kernel port: 3000 bus ID: 01:00.0 
  chip ID: 10ec:8136 
  IF: enp1s0 state: down mac: <filter> 
  Device-2: Realtek RTL8188EE Wireless Network Adapter 
  vendor: Hewlett-Packard driver: rtl8188ee v: kernel port: 2000 
  bus ID: 02:00.0 chip ID: 10ec:8179 
  IF: wlo1 state: up mac: <filter> 
Drives:
  Local Storage: total: 931.51 GiB used: 20.23 GiB (2.2%) 
  ID-1: /dev/sda vendor: HGST (Hitachi) model: HTS541010A9E680 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> 
  rev: A7G0 scheme: GPT 
Partition:
  ID-1: / size: 915.40 GiB used: 20.22 GiB (2.2%) fs: ext4 dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 50.6 C mobo: N/A gpu: amdgpu temp: 20 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
  1: deb http://repo.vivaldi.com/stable/deb/ stable main
Info:
  Processes: 217 Uptime: 2d 7h 38m Memory: 5.47 GiB used: 3.30 GiB (60.4%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

The typical error message follows:

https://docs.google.com/document/d/e/2P ... QeboBa/pub

I don't know if that worked, so I'll type it out as well:

Your web browser is missing a digital rights component. in your web browsers address bar type: about:addons press enter, then on the left click Plugins. For the Widevine Content decryption Module, select always activate(it is selected btw)

[AndyMH]

Install chrome, that's what I did. I even changed the desktop icon to amazon. Not ideal, but it works.

[Termy]

Are you using a separate '/home' partition and have you configured it so as to prohibit the use of the execution bit on files? If so, allow execution, as at least Firefox with WidevineCdm requires it; I had to allow execution on my '/home' for Netflix, and I'm guessing the same thing applies to Amazon Prime.

If that all sounded like alien jibber-jabber, then it probably doesn't apply to you, and so it's presumably a different issue.