New HP laptop randomly rebooting

total_domination6 · Post by **total_domination6** » Wed Jun 22, 2022 11:03 am

As the title says, my new laptop will unexpectedly restart on me. There doesn't seem to be a consistent trigger of it. It happens when browsing, working on LIbreOffice, or playing games on Steam. I'm currently dual booting with Windows 10, and have yet to experience the problem there. So far, the problem has occurred on Cinnamon by itself, a dual boot of Cinnamon and Windows 10, and now a fresh install of XFCE and windows 10. Also, every time it reboots, the UEFI says "no bootable drives detected. Please install on operating system." If I then hard boot, it detects Linux fine.
Any help would be most appreciated.

Thanks in advance.

Code: Select all

System:
  Kernel: 5.15.0-33-generic x86_64 bits: 64 compiler: N/A 
  Desktop: Xfce 4.16.0 tk: Gtk 3.24.20 info: xfce4-panel wm: xfwm4 
  dm: LightDM 1.30.0 Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HP product: HP 255 G8 Notebook PC 
  v: Type1ProductConfigId serial: <filter> Chassis: type: 10 
  serial: <filter> 
  Mobo: HP model: 8905 v: 83.21 serial: <filter> UEFI: Insyde v: F.26 
  date: 10/20/2021 
Battery:
  ID-1: BAT1 charge: 26.3 Wh condition: 41.7/40.9 Wh (102%) volts: 11.6/11.3 
  model: Hewlett-Packard PABAS0241231 type: Li-ion serial: <filter> 
  status: Discharging 
  Device-1: hid-76:07:24:09:16:eb-battery model: Bluetooth 3.0 Keyboard 
  serial: N/A charge: N/A status: Discharging 
CPU:
  Topology: 6-Core model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 
  type: MT MCP arch: Zen rev: 1 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 50307 
  Speed: 1398 MHz min/max: 1400/2100 MHz boost: enabled Core speeds (MHz): 
  1: 1396 2: 1397 3: 1397 4: 1397 5: 1494 6: 1418 7: 1437 8: 1285 9: 3829 
  10: 1601 11: 1226 12: 1396 
Graphics:
  Device-1: AMD vendor: Hewlett-Packard driver: amdgpu v: kernel 
  bus ID: 04:00.0 chip ID: 1002:164c 
  Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD RENOIR (DRM 3.42.0 5.15.0-33-generic LLVM 12.0.0) 
  v: 4.6 Mesa 21.2.6 direct render: Yes 
Audio:
  Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 04:00.1 chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor 
  vendor: Hewlett-Packard driver: snd_rn_pci_acp3x v: kernel bus ID: 04:00.5 
  chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus ID: 04:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.15.0-33-generic 
Network:
  Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: Hewlett-Packard driver: rtl8821ce v: v5.5.2.1_35598.20191029 
  port: 3000 bus ID: 01:00.0 chip ID: 10ec:c821 
  IF: wlo1 state: up mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: kernel port: 2000 bus ID: 02:00.0 
  chip ID: 10ec:8168 
  IF: eno1 state: down mac: <filter> 
Drives:
  Local Storage: total: 238.47 GiB used: 39.43 GiB (16.5%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLQ256HAJD-000H1 
  size: 238.47 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: HPS4NFXV 
  scheme: GPT 
Partition:
  ID-1: / size: 186.87 GiB used: 39.37 GiB (21.1%) fs: ext4 
  dev: /dev/nvme0n1p5 
Sensors:
  System Temperatures: cpu: 37.0 C mobo: 20.0 C gpu: amdgpu temp: 35 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list 
  1: deb http://ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb https://www.mirrorservice.org/sites/packages.linuxmint.com/packages una main upstream import backport
  2: deb http://ftp.heanet.ie/pub/ubuntu focal main restricted universe multiverse
  3: deb http://ftp.heanet.ie/pub/ubuntu focal-updates main restricted universe multiverse
  4: deb http://ftp.heanet.ie/pub/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/winehq-focal.sources 
  1: deb [arch=amd64 i386] https://dl.winehq.org/wine-builds/ubuntu focal main
Info:
  Processes: 290 Uptime: 8m Memory: 7.08 GiB used: 1.24 GiB (17.5%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: xfce4-terminal inxi: 3.0.38

Post by **SMG** » Fri Jun 24, 2022 8:07 pm

total_domination6 wrote: ⤴Wed Jun 22, 2022 11:03 am As the title says, my new laptop will unexpectedly restart on me. There doesn't seem to be a consistent trigger of it. It happens when browsing, working on LIbreOffice, or playing games on Steam. I'm currently dual booting with Windows 10, and have yet to experience the problem there.

Are you running the most recent BIOS/UEFI available?

antikythera · Post by **antikythera** » Fri Jun 24, 2022 8:35 pm

There's no way that is the latest BIOS, there's been a few updates in 2022 for AMD HP laptops containing newer AGESA to fix the stuttering and idle state problems apart from the usual secureboot certificate updates too.

@total_domination6 - check on the HP website and apply the BIOS update via windows since you still have that installed. You could even use the HP Support utility to update your drivers and firmware. It should detect the new BIOS package and offer to download and install it for you. Just make sure the battery is charged and you are plugged in for electric power instead of running on battery when flashing the BIOS.

deepakdeshp · Post by **deepakdeshp** » Fri Jun 24, 2022 9:22 pm

Clean the internals of the machine, see that there's no lint in the fan and it isn't clogged.

total_domination6 · Post by **total_domination6** » Sat Jun 25, 2022 10:51 am

SMG wrote: ⤴Fri Jun 24, 2022 8:07 pm
total_domination6 wrote: ⤴Wed Jun 22, 2022 11:03 am As the title says, my new laptop will unexpectedly restart on me. There doesn't seem to be a consistent trigger of it. It happens when browsing, working on LIbreOffice, or playing games on Steam. I'm currently dual booting with Windows 10, and have yet to experience the problem there.
Are you running the most recent BIOS/UEFI available?

Thanks for the assistance, SMG. I went to HP website and ran their detection tool. It came back with a Bluetooth driver and LAN driver that needed to be updated. I updated those, then checked the rest of the available drivers. There are two BOIS drivers (see below), but they seem to be older than the ones I have. Is that correct?

All drivers
Open all
Version File size Release date
BIOS (2)
HP Notebook System BIOS Update (AMD Processors)
F.25 Rev.A 14.5 MB Sep 13, 2021 Download
uncheck
HP Notebook System BIOS Update (AMD Processors)
F.25 Rev.A 14.9 MB Sep 13, 2021 Download

total_domination6 · Post by **total_domination6** » Sat Jun 25, 2022 10:58 am

deepakdeshp wrote: ⤴Fri Jun 24, 2022 9:22 pm Clean the internals of the machine, see that there's no lint in the fan and it isn't clogged.

HP recently repaired the machine because of a bad USB port and their report said they cleaned it, so I doubt that's the problem. (I was having the rebooting problem before it was repaired also FYI)
Thanks for the suggestion though.

Post by **SMG** » Sat Jun 25, 2022 3:46 pm

total_domination6 wrote: ⤴Sat Jun 25, 2022 10:58 amHP recently repaired the machine because of a bad USB port and their report said they cleaned it, so I doubt that's the problem.

Did they swap out the motherboard or daughterboard (if that model has one)? Although the documentation they gave you may not have indicated what they actually did.

total_domination6 wrote: ⤴Sat Jun 25, 2022 10:51 amThere are two BOIS drivers (see below), but they seem to be older than the ones I have. Is that correct?

Based on the version numbers (and not just the date) it would appear they are older.

Your original info:
Machine:
Type: Laptop System: HP product: HP 255 G8 Notebook PC
v: Type1ProductConfigId serial: <filter> Chassis: type: 10
serial: <filter>
Mobo: HP model: 8905 v: 83.21 serial: <filter> UEFI: Insyde v: F.26
date: 10/20/2021

I do not know why your system would have a newer UEFI version than the ones which are available for the laptop. It makes me think there is a setting in the firmware which is causing a problem for the Linux Mint install. I've seen many times where a firmware update cleared problems on Linux Mint which were not problems on Windows.

total_domination6 wrote: ⤴Wed Jun 22, 2022 11:03 amAlso, every time it reboots, the UEFI says "no bootable drives detected. Please install on operating system."

UEFI is the firmware on the computer and part of the hardware. It is not part of the operating system.

I do not know if there might be some kernel parameters which could be passed to offset the problem, but perhaps checking the logs will help. The next time this happens and you do the hard boot, run the following in a terminal:

Code: Select all

journalctl -rb -1 | nc termbin.com 9999

It will return with a url address that you should post in your next reply.

That command prints the journal log information of the prior boot cycle (the one which "spontaneously" rebooted) in reverse order (so the reason for the reboot should be near the top) and sends it to termbin.

total_domination6 · Post by **total_domination6** » Sat Jun 25, 2022 5:43 pm

Thanks for the thorough response, SMG.

First: The info I got from HP after they fixed the USB says, "Part replaced: integrated circuit board PCB." I assume that's just the board the USB ports are on, but I'm not sure.
Second: It is strange that the laptop has an newer UEFI version than the website, but there's no sense downgrading, right?
Third: Sorry, I made a typo. I meant to write, "no bootable drives detected. Please install an operating system." Meaning that the UEFI doesn't realize that Linux is installed on the drive. This, of course, wouldn't be a problem if the laptop didn't restart in the first place because it's never happened on a fresh boot.
Forth: I will check the logs next time it restarts and post it here. Though, I haven't had an issue in the last two days (of light usage), since I reverted to the 5.13 kernel. (I did this before y'all responded BTW, just figuring I'd try something. I don't know if it actually had an effect or not.)
Thanks again, and I'll keep you posted.

Post by **SMG** » Sat Jun 25, 2022 7:09 pm

total_domination6 wrote: ⤴Sat Jun 25, 2022 5:43 pmFirst: The info I got from HP after they fixed the USB says, "Part replaced: integrated circuit board PCB." I assume that's just the board the USB ports are on, but I'm not sure.

After watching this video Inside HP 255 G8 – disassembly and upgrade options, I'm not sure either.

total_domination6 wrote: ⤴Sat Jun 25, 2022 5:43 pmSecond: It is strange that the laptop has an newer UEFI version than the website, but there's no sense downgrading, right?

I would not think so, but I'm not sure why the version is different from what they have listed. That was one reason why I asked what they did. If they replaced the motherboard then I would think they would return it to you with the most recent UEFI loaded.

total_domination6 wrote: ⤴Sat Jun 25, 2022 5:43 pmThird: Sorry, I made a typo. I meant to write, "no bootable drives detected. Please install an operating system." Meaning that the UEFI doesn't realize that Linux is installed on the drive.

To me, that message indicates it does not recognize that any operating system is installed--Windows or Linux Mint, but I do not know the details of how your dual boot is set up.

all41 · Post by **all41** » Sat Jun 25, 2022 7:48 pm

Is it the same symptoms when the charger is connected?

total_domination6 · Post by **total_domination6** » Mon Jun 27, 2022 2:37 pm

SMG wrote: ⤴Sat Jun 25, 2022 3:46 pm I do not know if there might be some kernel parameters which could be passed to offset the problem, but perhaps checking the logs will help. The next time this happens and you do the hard boot, run the following in a terminal:
Code: Select all
journalctl -rb -1 | nc termbin.com 9999
It will return with a url address that you should post in your next reply.

That command prints the journal log information of the prior boot cycle (the one which "spontaneously" rebooted) in reverse order (so the reason for the reboot should be near the top) and sends it to termbin.

Well, I thought I had it fixed, but it just restarted on me for the first time in a few days. As I said, I reverted to the 5.13 kernel and didn't have the restarting problem for a few days. But I did have problems with the wifi and bluetooth coming in and out, so just today I manually installed the rtl8821ce driver. That seemed to solve the wifi problem, but the laptop just restarted on me again not twenty minutes after doing that. Here's the logs and my current system info.

https://termbin.com/l25d

Code: Select all

System:    Kernel: 5.13.0-51-generic x86_64 bits: 64 compiler: N/A Desktop: Xfce 4.16.0 
           tk: Gtk 3.24.20 wm: xfwm4 dm: LightDM Distro: Linux Mint 20.3 Una 
           base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: HP product: HP 255 G8 Notebook PC v: Type1ProductConfigId 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 8905 v: 83.21 serial: <filter> UEFI: Insyde v: F.26 date: 10/20/2021 
Battery:   ID-1: BAT1 charge: 23.2 Wh condition: 41.7/40.9 Wh (102%) volts: 11.4/11.3 
           model: Hewlett-Packard PABAS0241231 serial: <filter> status: Discharging 
CPU:       Topology: 6-Core model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP 
           arch: Zen rev: 1 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 50303 
           Speed: 1795 MHz min/max: 1400/4056 MHz Core speeds (MHz): 1: 2683 2: 1796 3: 1397 
           4: 1397 5: 4042 6: 4039 7: 1762 8: 1404 9: 2284 10: 2447 11: 2835 12: 1793 
Graphics:  Device-1: AMD vendor: Hewlett-Packard driver: amdgpu v: kernel bus ID: 04:00.0 
           chip ID: 1002:164c 
           Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: AMD RENOIR (DRM 3.41.0 5.13.0-51-generic LLVM 12.0.0) 
           v: 4.6 Mesa 21.2.6 direct render: Yes 
Audio:     Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 04:00.1 
           chip ID: 1002:1637 
           Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Hewlett-Packard 
           driver: snd_rn_pci_acp3x v: kernel bus ID: 04:00.5 chip ID: 1022:15e2 
           Device-3: AMD Family 17h HD Audio vendor: Hewlett-Packard driver: snd_hda_intel 
           v: kernel bus ID: 04:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.13.0-51-generic 
Network:   Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
           vendor: Hewlett-Packard driver: rtl8821ce v: v5.5.2.1_35598.20191029 port: 3000 
           bus ID: 01:00.0 chip ID: 10ec:c821 
           IF: wlo1 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 2000 bus ID: 02:00.0 
           chip ID: 10ec:8168 
           IF: eno1 state: down mac: <filter> 
Drives:    Local Storage: total: 238.47 GiB used: 68.22 GiB (28.6%) 
           ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLQ256HAJD-000H1 size: 238.47 GiB 
           speed: 31.6 Gb/s lanes: 4 serial: <filter> 
Partition: ID-1: / size: 186.87 GiB used: 68.17 GiB (36.5%) fs: ext4 dev: /dev/nvme0n1p5 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Device-1: 3-2:2 info: Realtek Bluetooth Radio type: Bluetooth driver: btusb rev: 1.1 
           chip ID: 0bda:b00e 
           Device-2: 3-4:3 info: Quanta HP Webcam type: Video driver: uvcvideo rev: 2.0 
           chip ID: 0408:5321 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 43.1 C mobo: 20.0 C gpu: amdgpu temp: 38 C 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list 
           1: deb http: //ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb https: //www.mirrorservice.org/sites/packages.linuxmint.com/packages una main upstream import backport
           2: deb http: //ftp.heanet.ie/pub/ubuntu focal main restricted universe multiverse
           3: deb http: //ftp.heanet.ie/pub/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //ftp.heanet.ie/pub/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/winehq-focal.sources 
           1: deb [arch=amd64 i386] https: //dl.winehq.org/wine-builds/ubuntu focal main
Info:      Processes: 285 Uptime: 6m Memory: 7.08 GiB used: 1.41 GiB (19.9%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38

total_domination6 · Post by **total_domination6** » Mon Jun 27, 2022 2:38 pm

all41 wrote: ⤴Sat Jun 25, 2022 7:48 pm Is it the same symptoms when the charger is connected?

I can't say for sure, unfortunately. It was not plugged in when it just restarted though. I will be sure to take notes of that from now on.

Post by **SMG** » Mon Jun 27, 2022 7:47 pm

total_domination6 wrote: ⤴Mon Jun 27, 2022 2:37 pmBut I did have problems with the wifi and bluetooth coming in and out, so just today I manually installed the rtl8821ce driver.

The log does show a problem with it on startup.

Code: Select all

Jun 27 18:33:50 dominc-HP-255-G8-Notebook-PC kernel: ------------[ cut here ]------------
Jun 27 18:33:50 dominc-HP-255-G8-Notebook-PC kernel: proc_dir_entry 'net/rtl8821ce' already registered
Jun 27 18:33:50 dominc-HP-255-G8-Notebook-PC kernel: WARNING: CPU: 0 PID: 479 at fs/proc/generic.c:376 proc_register+0x131/0x180

and then the RIP happened and a second trace happened before this.

Code: Select all

Jun 27 18:33:50 dominc-HP-255-G8-Notebook-PC kernel: Error: Driver 'rtl8821ce' is already registered, aborting...

It then happened again and repeated for seven more times (if I counted correctly) which spanned a period of 6 minutes.

Code: Select all

Jun 27 18:36:08 dominc-HP-255-G8-Notebook-PC kernel: ------------[ cut here ]------------
Jun 27 18:36:08 dominc-HP-255-G8-Notebook-PC kernel: WARNING: CPU: 4 PID: 897 at /var/lib/dkms/rtl8821ce/v5.5.2_34066.20200325/build/hal/hal_com.c:11447 rtw_lps_state_chk+0x39/0x41 [8821ce]
...
Jun 27 18:42:03 dominc-HP-255-G8-Notebook-PC kernel: ---[ end trace 73339efd49f8ddca ]---

Then it happened again for seven times.

Code: Select all

Jun 27 18:45:16 dominc-HP-255-G8-Notebook-PC kernel: ------------[ cut here ]------------
Jun 27 18:45:16 dominc-HP-255-G8-Notebook-PC kernel: WARNING: CPU: 2 PID: 897 at /var/lib/dkms/rtl8821ce/v5.5.2_34066.20200325/build/hal/hal_com.c:11447 rtw_lps_state_chk+0x39/0x41 [8821ce]

A few minutes later the lid was closed putting the computer to sleep for ~35 minutes.

Code: Select all

Jun 27 18:49:17 dominc-HP-255-G8-Notebook-PC systemd-logind[725]: Lid closed.

Jun 27 19:24:05 dominc-HP-255-G8-Notebook-PC systemd-logind[725]: Lid opened.
Jun 27 19:24:05 dominc-HP-255-G8-Notebook-PC systemd-logind[725]: Operation 'sleep' finished.

When you say you manually installed the driver, was that before this reboot (ie. it should be in the log)?

total_domination6 wrote: ⤴Mon Jun 27, 2022 2:37 pm but the laptop just restarted on me again not twenty minutes after doing that.

This below line seems to performance mode was changed on your laptop because you initiated a game which requested the change. You appear to be running something through Lutris/Wine. There were a number of errors associated with it.

Code: Select all

Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC pkexec[4477]: dominc: Executing command [USER=root] [TTY=unknown] [CWD=/home/dominc] [COMMAND=/usr/libexec/cpugovctl set performance]
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Failed to open file for read /sys/class/powercap/intel-rapl/intel-rapl:0/intel-rapl:0:0/energy_uj
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4504,4504]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4502,4502]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4495,4495]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4489,4489]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4482,4482]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4474,4474]: ioprio was (0) but we expected (4)

I do not game and have not run across logs doing so which means I do not know if these errors might be fatal, but they did repeat. That long sequence is the last thing which happened before power was cut.

Usually, when the operating system reboots, there is a line about rebooting. What I see in this log indicates to me a power-related issue with the hardware. The operating system had no advance warning something was going to happen so the logging just stopped when the power did.

total_domination6 · Post by **total_domination6** » Tue Jun 28, 2022 8:14 am

Thanks again for the help, SMG.

When you say you manually installed the driver, was that before this reboot (ie. it should be in the log)?

Yes, that was before the boot cycle that abruptly restarted. I installed the driver, then restarted so that the new driver would take effect. I then tested the wifi by streaming some music, then I closed the lid.

This below line seems to performance mode was changed on your laptop because you initiated a game which requested the change. You appear to be running something through Lutris/Wine. There were a number of errors associated with it.

Code: Select all

Code: Select all

Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC pkexec[4477]: dominc: Executing command [USER=root] [TTY=unknown] [CWD=/home/dominc] [COMMAND=/usr/libexec/cpugovctl set performance]
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Failed to open file for read /sys/class/powercap/intel-rapl/intel-rapl:0/intel-rapl:0:0/energy_uj
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4504,4504]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4502,4502]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4495,4495]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4489,4489]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4482,4482]: ioprio was (0) but we expected (4)
Jun 27 19:25:06 dominc-HP-255-G8-Notebook-PC gamemoded[4475]: ERROR: Skipping ioprio on client [4474,4474]: ioprio was (0) but we expected (4)

I do not game and have not run across logs doing so which means I do not know if these errors might be fatal, but they did repeat. That long sequence is the last thing which happened before power was cut.

35ish minutes later, I opened the lid and loaded the EA app through Lutris. The laptop restarted before it opened. After I booted back up, EA (and the laptop) ran fine for the rest of the night. I checked the logs and the above errors still occurred, but they didn't cause an issue.

Usually, when the operating system reboots, there is a line about rebooting. What I see in this log indicates to me a power-related issue with the hardware. The operating system had no advance warning something was going to happen so the logging just stopped when the power did.

That's not good. I really hope it's not a hardware issue. I've not had the issue on Windows yet, so hopefully that means it's not a hardware fault.
Do you have any suggestion on what I should do now?

Post by **SMG** » Tue Jun 28, 2022 9:06 am

total_domination6 wrote: ⤴Tue Jun 28, 2022 8:14 am
When you say you manually installed the driver, was that before this reboot (ie. it should be in the log)?
Yes, that was before the boot cycle that abruptly restarted. I installed the driver, then restarted so that the new driver would take effect. I then tested the wifi by streaming some music, then I closed the lid.

Which to me indicates there may still be Wifi related issues because of all the error messages. However, I do not know if that is related to the "reboot" problem.

total_domination6 wrote: ⤴Tue Jun 28, 2022 8:14 am35ish minutes later, I opened the lid and loaded the EA app through Lutris. The laptop restarted before it opened.

What do you mean the laptop restarted before it opened? The log indicates the laptop resumed from sleep after you opened the lid and the game was started before the messages stopped (which is presumably when the reboot happened).

total_domination6 wrote: ⤴Tue Jun 28, 2022 8:14 am I've not had the issue on Windows yet, so hopefully that means it's not a hardware fault.

The firmware (BIOS/UEFI) is considered part of the hardware and the firmware does have some controls over power-related functions on the laptop.

I have helped a number of people who found updating the firmware resolved issues they were having with Linux Mint even though they were having no problems in Windows. Each operating system does not necessarily use the information in the firmware the same way. I realize you do not have an option with regards to the firmware, but I wanted you to be aware it could be a factor in this situation.

total_domination6 wrote: ⤴Tue Jun 28, 2022 8:14 amDo you have any suggestion on what I should do now?

At this point, I do not know what might be causing the reboot. but perhaps all41's comment about whether or not the power supply is attached might be a factor.

With all the RIP errors related to the Wireless driver, perhaps clearing those errors might help.

Considering Windows is stable for you, you might also want to consider the option of running Linux Mint in a virtual machine on Windows.

total_domination6 · Post by **total_domination6** » Tue Jun 28, 2022 10:03 am

What do you mean the laptop restarted before it opened? The log indicates the laptop resumed from sleep after you opened the lid and the game was started before the messages stopped (which is presumably when the reboot happened).

Sorry, I meant the laptop restarted before the game opened completely, not the laptop. I should have been more clear. I think I saw the game window for a split second, then the laptop restarted.

The firmware (BIOS/UEFI) is considered part of the hardware and the firmware does have some controls over power-related functions on the laptop.

I have helped a number of people who found updating the firmware resolved issues they were having with Linux Mint even though they were having no problems in Windows. Each operating system does not necessarily use the information in the firmware the same way. I realize you do not have an option with regards to the firmware, but I wanted you to be aware it could be a factor in this situation.

Thanks. I think I see what you mean now. Basically, it possible that the firmware just doesn't like Mint, right?

At this point, I do not know what might be causing the reboot. but perhaps all41's comment about whether or not the power supply is attached might be a factor.

With all the RIP errors related to the Wireless driver, perhaps clearing those errors might help.

Considering Windows is stable for you, you might also want to consider the option of running Linux Mint in a virtual machine on Windows.

1: I definitely will monitor the charging status from now on and see if I can determine any connection.
2: I'll see if I can't fix those errors by Timeshifting and installing the driver better this time. (I might have installed it twice by mistake before.)
3:I really don't want to use Window consistently. I only have it as a backup really. I might try a different version of Linux though, if the restarting becomes too much.

I really appreciate all your help.

Post by **SMG** » Tue Jun 28, 2022 10:25 am

total_domination6 wrote: ⤴Tue Jun 28, 2022 10:03 amSorry, I meant the laptop restarted before the game opened completely, not the laptop. I should have been more clear. I think I saw the game window for a split second, then the laptop restarted.

The log info does indicate the game starting and then "poof" the log was done without any indication of a problem. Loss of power to the drive/system (and there can be a variety of sources why that might happen) produce that type of log.

total_domination6 wrote: ⤴Tue Jun 28, 2022 10:03 amThanks. I think I see what you mean now. Basically, it possible that the firmware just doesn't like Mint, right?

Or it does not like Linux-based distros. The firmware usually interacts with the kernel which would be common among Linux-based distros, but there are different kernel "tweaks" done by some distros so it could be possible some distros might work better than others.

Your computer is quite new so a newer kernel might help. Here is a way to install something newer on Linux Mint Mainline – Another Tool to Install Latest Kernel in Ubuntu / Linux Mint.

total_domination6 · Post by **total_domination6** » Tue Jun 28, 2022 10:49 am

Okay, sorry for another question, SMG. But I think I fixed the wifi errors, and I'm hoping you could confirm that for me.
I realized last time that I installed the rtl8821ce driver from the internet even though they were already installed via the driver manager; it just wasn't being used because the system was still using the rtw8821driver that came with the 5.13 kernel. So I Timeshifted, which uninstalled the drivers I installed. I then blacklisted the rtw driver. The computer is now using the rtl driver from the driver manager, and the errors seem to be gone.
But now it says something about tainting the kernel. Is that a problem or is that just because I'm using a driver that doesn't come with the kernel?

Code: Select all

Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: rtl8821ce 0000:01:00.0: enabling device (0000 -> 0003)
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: rtl8821ce: module verification failed: signature and/or required key missing - tainting kernel
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC systemd[1]: Mounting /boot/efi...
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC systemd-udevd[495]: ethtool: autonegotiation is unset or enabled, the speed and duplex are not writable.
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC systemd[1]: Listening on Load/Save RF Kill Switch Status /dev/rfkill Watch.
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC systemd[1]: Finished File System Check on /dev/disk/by-uuid/72B7-88AA.
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC systemd-fsck[544]: /dev/nvme0n1p1: 215 files, 58457/98304 clusters
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC systemd-fsck[544]: fsck.fat 4.1 (2017-01-24)
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: Bluetooth: SCO socket layer initialized
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: Bluetooth: L2CAP socket layer initialized
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: Bluetooth: HCI socket layer initialized
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: Bluetooth: HCI device and connection manager initialized
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: NET: Registered protocol family 31
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: Bluetooth: Core ver 2.22
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: videodev: Linux video capture interface: v2.00
Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: rtl8821ce: loading out-of-tree module taints kernel.

https://termbin.com/s6vs

Code: Select all

System:    Kernel: 5.13.0-51-generic x86_64 bits: 64 compiler: N/A Desktop: Xfce 4.16.0 
           tk: Gtk 3.24.20 wm: xfwm4 dm: LightDM Distro: Linux Mint 20.3 Una 
           base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: HP product: HP 255 G8 Notebook PC v: Type1ProductConfigId 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 8905 v: 83.21 serial: <filter> UEFI: Insyde v: F.26 date: 10/20/2021 
Battery:   ID-1: BAT1 charge: 10.1 Wh condition: 41.7/40.9 Wh (102%) volts: 11.0/11.3 
           model: Hewlett-Packard PABAS0241231 serial: <filter> status: Discharging 
CPU:       Topology: 6-Core model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP 
           arch: Zen rev: 1 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 50301 
           Speed: 1796 MHz min/max: 1400/4056 MHz Core speeds (MHz): 1: 2375 2: 2247 3: 2432 
           4: 1371 5: 2129 6: 1796 7: 4037 8: 3937 9: 4034 10: 4035 11: 1728 12: 1405 
Graphics:  Device-1: AMD vendor: Hewlett-Packard driver: amdgpu v: kernel bus ID: 04:00.0 
           chip ID: 1002:164c 
           Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: AMD RENOIR (DRM 3.41.0 5.13.0-51-generic LLVM 12.0.0) 
           v: 4.6 Mesa 21.2.6 direct render: Yes 
Audio:     Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 04:00.1 
           chip ID: 1002:1637 
           Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Hewlett-Packard 
           driver: snd_rn_pci_acp3x v: kernel bus ID: 04:00.5 chip ID: 1022:15e2 
           Device-3: AMD Family 17h HD Audio vendor: Hewlett-Packard driver: snd_hda_intel 
           v: kernel bus ID: 04:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.13.0-51-generic 
Network:   Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
           vendor: Hewlett-Packard driver: rtl8821ce v: v5.5.2.1_35598.20191029 port: 3000 
           bus ID: 01:00.0 chip ID: 10ec:c821 
           IF: wlo1 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 2000 bus ID: 02:00.0 
           chip ID: 10ec:8168 
           IF: eno1 state: down mac: <filter> 
Drives:    Local Storage: total: 238.47 GiB used: 68.39 GiB (28.7%) 
           ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLQ256HAJD-000H1 size: 238.47 GiB 
           speed: 31.6 Gb/s lanes: 4 serial: <filter> 
Partition: ID-1: / size: 186.87 GiB used: 68.34 GiB (36.6%) fs: ext4 dev: /dev/nvme0n1p5 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Device-1: 3-2:2 info: Realtek Bluetooth Radio type: Bluetooth driver: btusb rev: 1.1 
           chip ID: 0bda:b00e 
           Device-2: 3-4:3 info: Quanta HP Webcam type: Video driver: uvcvideo rev: 2.0 
           chip ID: 0408:5321 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 44.0 C mobo: 20.0 C gpu: amdgpu temp: 36 C 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list 
           1: deb http: //ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb https: //www.mirrorservice.org/sites/packages.linuxmint.com/packages una main upstream import backport
           2: deb http: //ftp.heanet.ie/pub/ubuntu focal main restricted universe multiverse
           3: deb http: //ftp.heanet.ie/pub/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //ftp.heanet.ie/pub/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/winehq-focal.sources 
           1: deb [arch=amd64 i386] https: //dl.winehq.org/wine-builds/ubuntu focal main
Info:      Processes: 284 Uptime: 20m Memory: 7.08 GiB used: 2.68 GiB (37.8%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38

Post by **SMG** » Tue Jun 28, 2022 12:24 pm

total_domination6 wrote: ⤴Tue Jun 28, 2022 10:49 am Okay, sorry for another question, SMG. But I think I fixed the wifi errors, and I'm hoping you could confirm that for me.
I realized last time that I installed the rtl8821ce driver from the internet even though they were already installed via the driver manager; it just wasn't being used because the system was still using the rtw8821driver that came with the 5.13 kernel. So I Timeshifted, which uninstalled the drivers I installed. I then blacklisted the rtw driver. The computer is now using the rtl driver from the driver manager, and the errors seem to be gone.
But now it says something about tainting the kernel. Is that a problem or is that just because I'm using a driver that doesn't come with the kernel?

It is not a problem. Driver Manager offers third-party proprietary drivers. If you check What is a tainted kernel in Linux? you will find your situation (below) in that explanation.

Code: Select all

Jun 28 15:15:47 dominc-HP-255-G8-Notebook-PC kernel: rtl8821ce: loading out-of-tree module taints kernel.

That change cleaned up the log a lot.

Linux Mint Forums

New HP laptop randomly rebooting

New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting

Re: New HP laptop randomly rebooting