Normal use but linux suddenly rebooted

[shin23]

hello everyone, i apologize that i only came bringing problem and im an absolute noob about linux.

my computer has been randomly shutting down and restarting by itself. my cpu use is normal. i kept it below 50%. and my cpu temperature is also normal.

this problem has been happening since last year. i thought the problem was in the hardware, i checked everything. cleaned up my gpu, even changing the paste, changing my psu. but the reboot still persist.

here is my computer spec

Code: Select all

inxi -Fxxxmprz
System:
  Kernel: 5.15.0-53-generic x86_64 bits: 64
    compiler: gcc v: 11.2.0 Desktop: Cinnamon 5.4.12
    tk: GTK 3.24.33 wm: Mutter vt: 7
    dm: LightDM 1.30.0 Distro: Linux Mint 21 Vanessa
    base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop Mobo: MSI
    model: H110M PRO-VH (MS-7996) v: 1.0
    serial: <superuser required>
    UEFI: American Megatrends v: 2.50
    date: 02/23/2016
Memory:
  RAM: total: 19.5 GiB used: 2.64 GiB (13.5%)
  RAM Report: permissions: Unable to run dmidecode.
    Root privileges required.
CPU:
  Info: quad core model: Intel Core i5-6500 bits: 64
    type: MCP smt: <unsupported> arch: Skylake-S rev: 3
    cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 800 min/max: 800/3600 cores:
    1: 800 2: 800 3: 800 4: 800 bogomips: 25599
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1
    sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA GM107 [GeForce GTX 750 Ti]
    vendor: ZOTAC driver: nvidia v: 515.65.01 pcie:
    speed: 2.5 GT/s lanes: 16 ports: active: none
    off: DVI-I-1 empty: DP-1,HDMI-A-1 bus-ID: 01:00.0
    chip-ID: 10de:1380 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.3 driver: X:
    loaded: nvidia
    unloaded: fbdev,modesetting,nouveau,vesa
    gpu: nvidia display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1440x900 s-dpi: 87
    s-size: 420x263mm (16.5x10.4")
    s-diag: 496mm (19.5")
  Monitor-1: DVI-I-0 res: 1440x900 hz: 60 dpi: 87
    size: 419x262mm (16.5x10.3") diag: 494mm (19.5")
  OpenGL:
    renderer: NVIDIA GeForce GTX 750 Ti/PCIe/SSE2
    v: 4.6.0 NVIDIA 515.65.01 direct render: Yes
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD
  Audio
    vendor: Micro-Star MSI driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170
    class-ID: 0403
  Device-2: NVIDIA GM107 High Definition Audio
    [GeForce 940MX]
    vendor: ZOTAC driver: snd_hda_intel v: kernel
    pcie: speed: 8 GT/s lanes: 16 bus-ID: 01:00.1
    chip-ID: 10de:0fbc class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-53-generic
    running: yes
  Sound Server-2: PulseAudio v: 15.99.1
    running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express
    Gigabit Ethernet
    vendor: Micro-Star MSI driver: r8169 v: kernel
    pcie: speed: 2.5 GT/s lanes: 1 port: d000
    bus-ID: 02:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp2s0 state: down mac: <filter>
  IF-ID-1: usb0 state: unknown speed: -1
    duplex: half mac: <filter>
Bluetooth:
  Device-1: LG LM-X420xxx/G2 Android Phone (USB
    tethering mode)
    type: USB driver: cdc_acm,rndis_host
    bus-ID: 1-10:7 chip-ID: 1004:6344 class-ID: 0a00
    serial: <filter>
  Report: This feature requires one of these tools:
  hciconfig/bt-adapter
Drives:
  Local Storage: total: 1.82 TiB
    used: 39.07 GiB (2.1%)
  ID-1: /dev/sda vendor: Seagate
    model: ST2000DM008-2FR102 size: 1.82 TiB
    speed: 6.0 Gb/s type: HDD rpm: 7200
    serial: <filter> rev: 0001 scheme: GPT
Partition:
  ID-1: / size: 182.74 GiB used: 38.3 GiB (21.0%)
    fs: ext4 dev: /dev/sda8
  ID-2: /boot size: 943.2 MiB
    used: 758.7 MiB (80.4%) fs: ext4 dev: /dev/sda6
  ID-3: /boot/efi size: 96 MiB used: 30 MiB (31.2%)
    fs: vfat dev: /dev/sda2
Swap:
  ID-1: swap-1 type: partition size: 7.63 GiB
    used: 0 KiB (0.0%) priority: -2 dev: /dev/sda7
Sensors:
  System Temperatures: cpu: 29.8 C pch: 45.0 C
    mobo: 27.8 C gpu: nvidia temp: 39 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 33%
Repos:
  Packages: 2981 apt: 2961 flatpak: 20
  Active apt repos in: /etc/apt/sources.list
    1: deb http://www.deb-multimedia.org stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vanessa main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/protonvpn-stable.list
    1: deb [signed-by=/usr/share/keyrings/protonvpn-stable-archive-keyring.gpg] https://repo.protonvpn.com/debian stable main
Info:
  Processes: 231 Uptime: 3h 6m wakeups: 0
  Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11 Shell: Bash v: 5.1.16
  running-in: gnome-terminal inxi: 3.3.13

by the time the crash happened, i only opened firefox. i noticed that firefox use has been eating up cpu usage like a monster. can anyone suggest a better browser that is easy to the cpu? or is it more about the website than the browser? since i noticed that a few website took 40% cpu usage to load.

since i never seen 100% cpu usage to crash, what makes this crash happen and how to fix it? is my cpu too old and should i change my cpu to the latest trend?

edit : i just wanted to add that i have used cpu to render to near 80% and used to render video, but idk if my video were all short (under 10 minutes) i have never seen my computer crashed during rendering.

[powerwagon75]

Does it tend to crash only after you open FIrefox, or does it happen at any time?

If not Firefox-related, one hardware item often overlooked, and has happened to me, is that the Reset push button (or the wiring on the button) on the PC case went bad, and was causing this.

To test, unplug Reset button, and leave unplugged, from JFP connectors 5 and 7 as shown below:

Just throwing that out there as something you can eliminate as a possibility.

[shin23]

Does it tend to crash only after you open FIrefox, or does it happen at any time?

If not Firefox-related, one hardware item often overlooked, and has happened to me, is that the Reset push button (or the wiring on the button) on the PC case went bad, and was causing this.

To test, unplug Reset button, and leave unplugged, from JFP connectors 5 and 7 as shown below:
MSI-H110M-JFP-Pins.png

Just throwing that out there as something you can eliminate as a possibility.

last year it actually happens at any time....but after it was rebooted, it was left on and then it rebooted again.

i was also noticing that it tends to happen more frequent when i opened firefox. it seemed like firefox extension is eating cpu process a lot. now i only turned on the extension if i needed it and turned it off again when i finished doing things that requires the extension.

last year since i dont use pc a lot, i can use for 2 or 3 hours without it getting rebooted. but you know im afraid to turn on pc for longer hours if it got suddenly rebooted and i might lost my work data in the accidents...

now that you said it, when i turned on the pc, the monitor is sometimes not turned on too, it requires pressing the on button for a while to turn off and turning it on again to connect the monitor. my case is not that old, but i will check it out, thanks!

[SMG]

last year it actually happens at any time....but after it was rebooted, it was left on and then it rebooted again.

Random reboots can often be a sign of a problem with the Power Supply Unit (PSU).

[shin23]

last year it actually happens at any time....but after it was rebooted, it was left on and then it rebooted again.

Random reboots can often be a sign of a problem with the Power Supply Unit (PSU).

i thought so too
i thought my psu have a problem. so i changed my psu to the more powerful psu.if before i used 350 watt, now i used 500 watt different brand (and this one is new).
but the problem persist.....

[SMG]

i thought my psu have a problem. so i changed my psu to the more powerful psu.if before i used 350 watt, now i used 500 watt different brand (and this one is new).
but the problem persist.....

When you select the option to reboot the computer in Linux Mint, you are doing what is known as a warm reboot. That means the hardware is powered (it is warm) and only the operating system is restarted.

When you Shutdown the computer, the operating system shuts down and then passes control to the hardware so the hardware does its thing to shut down.

When you start the computer that is known as a cold boot. The computer hardware starts (because it is "cold") and then passes control to the bootloader (such as grub) to start whatever operating system you may have installed.

There are no commands within the operating system to completely power down your computer and then do a cold boot. The operating system can not do that so there is a hardware issue somewhere in the system.

I suggest you check to see if there are any BIOS/UEFI updates available for your computer. If this is the correct link Support For H110M PRO-VH, it appears there are updates.
Machine:
Type: Desktop Mobo: MSI model: H110M PRO-VH (MS-7996) v: 1.0
UEFI: American Megatrends v: 2.50 date: 02/23/2016

[shin23]

i thought my psu have a problem. so i changed my psu to the more powerful psu.if before i used 350 watt, now i used 500 watt different brand (and this one is new).
but the problem persist.....

When you select the option to reboot the computer in Linux Mint, you are doing what is known as a warm reboot. That means the hardware is powered (it is warm) and only the operating system is restarted.

When you Shutdown the computer, the operating system shuts down and then passes control to the hardware so the hardware does its thing to shut down.

When you start the computer that is known as a cold boot. The computer hardware starts (because it is "cold") and then passes control to the bootloader (such as grub) to start whatever operating system you may have installed.

There are no commands within the operating system to completely power down your computer and then do a cold boot. The operating system can not do that so there is a hardware issue somewhere in the system.

I suggest you check to see if there are any BIOS/UEFI updates available for your computer. If this is the correct link Support For H110M PRO-VH, it appears there are updates.
Machine:
Type: Desktop Mobo: MSI model: H110M PRO-VH (MS-7996) v: 1.0
UEFI: American Megatrends v: 2.50 date: 02/23/2016

hey thanks! i will check this one too! never knew that bios also needed to be updated. need to gather my courage first because im just too noob and im afraid id break something somewhere..

edit : ok after thorough reading i think i dont have the guts to do it afterall
i will just buy a new cpu and mobo after saving...

[terry_g]

I had a similar problem with an older desktop. It would randomly reboot. It turned out to be bad memory.
You could try running MemTest86 on it and see what it reports.

[shin23]

I had a similar problem with an older desktop. It would randomly reboot. It turned out to be bad memory.
You could try running MemTest86 on it and see what it reports.

thanks! i can do this. i will update after doing it..
when the memory gone bad, is it the memory card or the gpu?
well..i put in 2 memory card that differ in size with each others tho..i remember one being only 4 gb while the other is 16.i heard that was bad for pc, but then i thought eh nothing happened so it should be fine, right?

[terry_g]

In my case it was the memory card. As to running two different size memory cards you would be best consulting the documentation for your mother board.

[shin23]

hi guys thanks for answering...
update on the situation

um...truth be told
i might rule in heat pressure on machine? because it's a pc, i remembered that the cables from psu is all grouped under where cpu is mounted on motherboard. i saw technician did it so i copied it. before it my cable management was not on the back of the motherboard but grouped neatly around motherboard and other parts. back then the pc wasnt randomly rebooted (but i was still using windows 7)

i live in tropical area, and this pc only repeatedly rebooted at noon near 11am to 3 pm, at that time my room temperature usually reached 35 degree celcius. i could felt heat on my feet (where i put my pc, is standing on the floor under the table, because we're worried about the impending earthquake. this pc is all i had) but when i checked it, i couldnt pintpoint where the heat came from..

idk maybe the psu cable got overheated by the cpu dice? when i opened firefox, the cpu usage usually jumped to 50% and the cpu temperature usually rise to around 40 to 50 degree celcius..