Greetings from the Department of Redundancy Department

Welcome to newcomers! Don't hesitate to introduce yourself.
Please don't post tech support questions here
User avatar
thx-1138
Level 6
Level 6
Posts: 1289
Joined: Fri Mar 10, 2017 12:15 pm
Location: Athens, Greece

Re: Greetings from the Department of Redundancy Department

Post by thx-1138 » Tue Jun 26, 2018 8:37 pm

Please check with alsamixer in a terminal that the sound is not muted.
Also post the output from aplay -l & cat /proc/asound/card0/codec#* | grep Codec, it might be of help figuring out what's going on...

User avatar
trytip
Level 9
Level 9
Posts: 2506
Joined: Tue Jul 05, 2016 1:20 pm

Re: Greetings from the Department of Redundancy Department

Post by trytip » Wed Jun 27, 2018 1:20 pm

put this in terminal then show the results
pacmd list-sinks | sed -n "/^.*name:/s/.*<\(.*\)>.*/\1/p"
Image

Zotep
Level 1
Level 1
Posts: 17
Joined: Tue Jun 26, 2018 4:58 pm

Re: Greetings from the Department of Redundancy Department

Post by Zotep » Fri Jun 29, 2018 1:24 pm

Sorry for the delay! Here is the output from the last both of the last two requests for more information.

howard@ateva ~ $ alsamixer
howard@ateva ~ $ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: NVidia_1 [HDA NVidia], device 0: VT1708B 8-Ch Analog [VT1708B 8-Ch Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: NVidia_1 [HDA NVidia], device 3: VT1708B 8-Ch Digital [VT1708B 8-Ch Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: NVidia_1 [HDA NVidia], device 7: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 7: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 8: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 9: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
howard@ateva ~ $ cat /proc/asound/card0/codec#* | grep Codec
Codec: VIA VT1708B 8-Ch
Codec: Nvidia MCP77/78 HDMI
howard@ateva ~ $ pacmd list-sinks | sed -n "/^.*name:/s/.*<\(.*\)>.*/\1/p"
alsa_output.pci-0000_00_07.0.hdmi-stereo
alsa_output.pci-0000_02_00.1.hdmi-stereo

alsamixer showed that it's not muted

Zotep
Level 1
Level 1
Posts: 17
Joined: Tue Jun 26, 2018 4:58 pm

Re: Greetings from the Department of Redundancy Department

Post by Zotep » Mon Jul 02, 2018 11:04 pm

Educate me, please! I responded 3 days ago and have heard nothing since. If I've not followed the recommended procedure, please help me. Advice is good, too!
Thank you

User avatar
thx-1138
Level 6
Level 6
Posts: 1289
Joined: Fri Mar 10, 2017 12:15 pm
Location: Athens, Greece

Re: Greetings from the Department of Redundancy Department

Post by thx-1138 » Tue Jul 03, 2018 1:07 am

Zotep wrote:
Mon Jul 02, 2018 11:04 pm
.................................
...Zotep, sorry for being late in my reply - i simply didn't had any 'proper' solution in this case, hence i preferred to not make random suggestions.
Googling reveals many people who run with audio issues & bugs with this Asus model and the audio card in question in the past, but no specific workaround that would work 'as is'. And what's weirder, is that supposedly this behavior appears like it should have been fixed by Alsa & kernel updates quite a few yrs ago...

...two interesting things i've spotted out there, which you might wanna give them a shot:
1) https://italyherald.wordpress.com/2012/ ... a-vt1708a/
Step-by-step: gksudo xed /etc/default/grub
Change the line there to read as: GRUB_CMDLINE_LINUX_DEFAULT="pci=use_crs quiet splash" , save, exit.
Then, in the terminal: sudo update-grub. Reboot.

2)Second one is in Spanish, he / she says that there was no audio emitted from the front panel,
and basically suggests to tweak the sound configuration in the BIOS...
https://cosasqueinternet.wordpress.com/ ... ntu-linux/

I tried finding if there existed any parameters specific for your system that could be further specified set in alsa.conf,
but i wasn't able to really dig anything specific. :-/
Then again, i'm not an Alsa guru, so hopefully others can jump in & make further suggestions...

PS: Maybe this thread should be moved to "Sound, Multimedia, & Codecs" instead, in order to gain more visibility?

User avatar
trytip
Level 9
Level 9
Posts: 2506
Joined: Tue Jul 05, 2016 1:20 pm

Re: Greetings from the Department of Redundancy Department

Post by trytip » Tue Jul 03, 2018 11:55 am

i also did not respond because your title didn't suggest to me there was a sound issue, there are too many sound issue threads and i forget which i respond to , you should change the title to reflect the problem
howard@ateva ~ $ pacmd list-sinks | sed -n "/^.*name:/s/.*<\(.*\)>.*/\1/p"
alsa_output.pci-0000_00_07.0.hdmi-stereo
alsa_output.pci-0000_02_00.1.hdmi-stereo
i see you have 2 hdmi outputs what are they? do you have something plugged into both? do you have pavucontrol installed? start a video or .mp3 let it play and open pavucontrol what do you have in these tabs? do you see any volume meters going up or down?
Image

Zotep
Level 1
Level 1
Posts: 17
Joined: Tue Jun 26, 2018 4:58 pm

Re: Greetings from the Department of Redundancy Department

Post by Zotep » Tue Jul 03, 2018 5:11 pm

1) I did the change in grub and rebooted - no change
2) I agree that this should be "Sound, Multimedia, & Codecs" problem. I can't find it anymore but there was a thread under that topic started near the end of April that seemed related. I tried 2 or 3 of the solutions that worked for some people but didn't know enough about sound to be able to modify the setting to match my computer. The last thing that I did before my first post here was to uninstall and reinstall pulseaudio.
3) I installed pavucontrol and started a video: it shows 2 outputs, the top one shows activity, the second one says "unplugged"

User avatar
MrEen
Level 8
Level 8
Posts: 2011
Joined: Mon Jun 12, 2017 8:39 pm

Re: Greetings from the Department of Redundancy Department

Post by MrEen » Tue Jul 03, 2018 6:26 pm

Hi Zotep. Let's try this. Start something with sound like a youtube video, then in the terminal type pacmd list-sinks and paste the full output back here between code blocks.

Also, just so we're all on the same page, where exactly are you hoping/expecting to hear sound (speakers, headphones, monitor, tv, etc.) while we're testing this?

Zotep
Level 1
Level 1
Posts: 17
Joined: Tue Jun 26, 2018 4:58 pm

Re: Greetings from the Department of Redundancy Department

Post by Zotep » Tue Jul 03, 2018 6:29 pm

howard@ateva ~ $ pacmd list-sinks
2 sink(s) available.
* index: 0
name: <alsa_output.pci-0000_00_07.0.hdmi-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause:
priority: 9950
volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 22.29 ms
max request: 4 KiB
max rewind: 64 KiB
monitor source: 0
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 5
linked by: 15
configured latency: 26.00 ms; range is 26.00 .. 371.52 ms
card: 0 <alsa_card.pci-0000_00_07.0>
module: 6
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "VT1708B 8-Ch Digital"
alsa.id = "VT1708B 8-Ch Digital"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "3"
alsa.card = "0"
alsa.card_name = "HDA NVidia"
alsa.long_card_name = "HDA NVidia at 0xfcf78000 irq 21"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:07.0"
sysfs.path = "/devices/pci0000:00/0000:00:07.0/sound/card0"
device.bus = "pci"
device.vendor.id = "10de"
device.vendor.name = "NVIDIA Corporation"
device.product.id = "0774"
device.product.name = "MCP72XE/MCP72P/MCP78U/MCP78S High Definition Audio"
device.form_factor = "internal"
device.string = "hdmi:0"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "hdmi-stereo"
device.profile.description = "Digital Stereo (HDMI)"
device.description = "Built-in Audio Digital Stereo (HDMI)"
alsa.mixer_name = "VIA VT1708B 8-Ch"
alsa.components = "HDA:1106e721,10438345,00100100 HDA:10de0002,10de0101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: unknown)
properties:
device.icon_name = "video-display"
active port: <hdmi-output-0>
index: 1
name: <alsa_output.pci-0000_02_00.1.hdmi-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: IDLE
suspend cause:
priority: 9050
volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 39.96 ms
max request: 6 KiB
max rewind: 64 KiB
monitor source: 2
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 0
linked by: 1
configured latency: 40.00 ms; range is 0.50 .. 371.52 ms
card: 1 <alsa_card.pci-0000_02_00.1>
module: 7
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "HDMI 0"
alsa.id = "HDMI 0"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "3"
alsa.card = "1"
alsa.card_name = "HDA NVidia"
alsa.long_card_name = "HDA NVidia at 0xfeafc000 irq 17"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:02:00.1"
sysfs.path = "/devices/pci0000:00/0000:00:10.0/0000:02:00.1/sound/card1"
device.bus = "pci"
device.vendor.id = "10de"
device.vendor.name = "NVIDIA Corporation"
device.product.id = "0bea"
device.product.name = "GF108 High Definition Audio Controller"
device.string = "hdmi:1"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "hdmi-stereo"
device.profile.description = "Digital Stereo (HDMI)"
device.description = "GF108 High Definition Audio Controller Digital Stereo (HDMI)"
alsa.mixer_name = "Nvidia GPU 14 HDMI/DP"
alsa.components = "HDA:10de0014,10de0101,00100100"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
properties:
device.icon_name = "video-display"
active port: <hdmi-output-0>

Zotep
Level 1
Level 1
Posts: 17
Joined: Tue Jun 26, 2018 4:58 pm

Re: Greetings from the Department of Redundancy Department

Post by Zotep » Tue Jul 03, 2018 6:31 pm

Just external speakers

User avatar
MrEen
Level 8
Level 8
Posts: 2011
Joined: Mon Jun 12, 2017 8:39 pm

Re: Greetings from the Department of Redundancy Department

Post by MrEen » Tue Jul 03, 2018 7:08 pm

I'm guessing these speakers are plugged into the speaker or line-out port on the computer. Your list-sinks output shows only HDMI, yet your aplay output earlier also showed analog as available. I think (hope) you need to make a change in pavucontrol.

On the Configuration tab of pavucontrol you should have a few options. Click on the bars until you find one that hasAnalog (such as Analog Stereo Duplex) in it and select that. Now click on the other bar that probably has either HDMI/DP or VT1708B on it and change that one to Off.

Assuming all that goes as planned you might have to make a change on the Output Devices tab to either Speakers or Line-out.

Good luck.

User avatar
trytip
Level 9
Level 9
Posts: 2506
Joined: Tue Jul 05, 2016 1:20 pm

Re: Greetings from the Department of Redundancy Department

Post by trytip » Tue Jul 03, 2018 9:43 pm

in pavucontrol last tab Configuration what do you have? change to Digital Stereo Duplex if analog doesn't do anything

ps: i mean change the title of the thread to reflect you need help with audio
Image

Zotep
Level 1
Level 1
Posts: 17
Joined: Tue Jun 26, 2018 4:58 pm

Re: Greetings from the Department of Redundancy Department

Post by Zotep » Wed Jul 04, 2018 2:43 am

I think I followed your directions for changing the Configuration tab in pavucontrol. I changed the first profile to "Analog Stereo Duplex (unplugged)", all choices except "Off" have (unplugged) in them. I then changed the second profile to "Off". I then went back to the Output Devices tab, which now contains "Line Out (unplugged)". I also clicked on "Lock channels together" and "Set as fallback". The other section no longer displays. I had sound on my Chrome Browser but not Firefox or a game that I frequently play.
I then rebooted. I now have sound for all 3 programs.
However, pavucontrol shows the "Lock channels together" and "Set as fallback" on the Output Devices tab options are reset.
I had assumed that I would need the "Lock channels together" because the game uses directional sound clues.
If this isn't true, then I would say at the first few checks, the sound is fixed.

You are welcome to change the title of the thread if still appropriate.

User avatar
MrEen
Level 8
Level 8
Posts: 2011
Joined: Mon Jun 12, 2017 8:39 pm

Re: Greetings from the Department of Redundancy Department

Post by MrEen » Wed Jul 04, 2018 12:07 pm

YEAH! Glad you're fixed, Zotep!

No need to change the topic title as this was never in a support thread and in keeping with the original title ...

Welcome to the forum, Zotep! :D

Post Reply

Return to “Introduce yourself”