Can't rotate screen

[ekoblentz]

I built a new computer tonight. AMD Ryzen 5, ASUS 5600G motherboard, 512 GB NVMe drive, 32GB RAM.

Freshly installed Mint 20.2 with MATE.

Copied over my desktop folder, document folder, downloads folder, and Thunderbird profile from my old computer's SATA SSD. Everything went fine.

But there's one weird glitch. I like to use my monitor in portrait mode, and when I went into the display settings, I only have "normal" in the rotation drop-down menu.

How do I get the rotation options back? This is important for me.

[SMG]

I built a new computer tonight. AMD Ryzen 5, ASUS 5600G motherboard, 512 GB NVMe drive, 32GB RAM.

Freshly installed Mint 20.2 with MATE.

Is it freshly upgraded to a kernel newer than 5.4? You have not provided inxi output, but with a 5000 series Ryzen I would recommend upgrading to the 5.13 kernel available in Update Manager.

[ekoblentz]

I updated to 5.13. Two positive changes in the display settings: 1., Now it says Dell 22" (correct), whereas before it said monitor unknown. 2. Now it shows the rotation options, whereas before it only showed 'normal'. But the rotation still doesn't work properly. When I chose a rotation and applied it, the screen turns, but: 1. The whole thing shifts oddly (see picture), and it's back to normal mode when I reboot.

[SMG]

I updated to 5.13. Two positive changes in the display settings: 1., Now it says Dell 22" (correct), whereas before it said monitor unknown.

That seems to indicate the newer graphics driver in the kernel helped get the monitor recognized.

Please give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware and maybe give us some more ideas of what to try.

Also provide the output of xrandr and enclose the results in the code tags.

[ekoblentz]

I updated to 5.13. Two positive changes in the display settings: 1., Now it says Dell 22" (correct), whereas before it said monitor unknown.

That seems to indicate the newer graphics driver in the kernel helped get the monitor recognized.

Please give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware and maybe give us some more ideas of what to try.

Also provide the output of xrandr and enclose the results in the code tags.

Will do, after work/gym tonight. Thank you.

[ekoblentz]

@SMG -- Here are the results of the commands "inxi -Fxxxrz" and "xrandr":

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System:
  Kernel: 5.13.0-21-generic x86_64 bits: 64 compiler: N/A 
  Desktop: MATE 1.24.0 info: mate-panel wm: marco 1.24.0 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop System: ASUS product: N/A v: N/A serial: <filter> 
  Mobo: ASUSTeK model: PRIME B550M-A AC v: Rev X.0x serial: <filter> 
  UEFI: American Megatrends v: 2006 date: 03/19/2021 
CPU:
  Topology: 6-Core model: AMD Ryzen 5 5600G with Radeon Graphics bits: 64 
  type: MT MCP arch: Zen 3 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 93419 
  Speed: 1397 MHz min/max: 1400/3900 MHz boost: enabled Core speeds (MHz): 
  1: 1397 2: 1400 3: 1399 4: 1403 5: 1414 6: 1413 7: 1696 8: 1414 9: 1463 
  10: 1500 11: 1697 12: 1413 
Graphics:
  Device-1: AMD vendor: ASUSTeK driver: amdgpu v: kernel bus ID: 0b:00.0 
  chip ID: 1002:1638 
  Display: x11 server: X.Org 1.20.11 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa compositor: compton v: 0.1~beta2+20150922 
  resolution: 1680x1050~60Hz 
  OpenGL: renderer: AMD RENOIR (DRM 3.41.0 5.13.0-21-generic LLVM 12.0.0) 
  v: 4.6 Mesa 21.0.3 direct render: Yes 
Audio:
  Device-1: AMD vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 0b:00.1 chip ID: 1002:1637 
  Device-2: AMD Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel 
  v: kernel bus ID: 0b:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.13.0-21-generic 
Network:
  Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: ASUSTeK driver: rtw_8821ce v: N/A port: e000 bus ID: 08:00.0 
  chip ID: 10ec:c821 
  IF: wlp8s0 state: down mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK driver: r8169 v: kernel port: d000 bus ID: 09:00.0 
  chip ID: 10ec:8168 
  IF: enp9s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:
  Local Storage: total: 924.07 GiB used: 28.12 GiB (3.0%) 
  ID-1: /dev/nvme0n1 model: Inland NVMe SSD size: 476.94 GiB 
  speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: T0918A0L scheme: GPT 
  ID-2: /dev/sda vendor: SanDisk model: SSD PLUS 480GB size: 447.13 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 04RL scheme: GPT 
Partition:
  ID-1: / size: 467.96 GiB used: 28.11 GiB (6.0%) fs: ext4 
  dev: /dev/nvme0n1p2 
Sensors:
  Message: No sensors data was found. Is sensors configured? 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport
  2: deb http://mirror.math.princeton.edu/pub/ubuntu focal main restricted universe multiverse
  3: deb http://mirror.math.princeton.edu/pub/ubuntu focal-updates main restricted universe multiverse
  4: deb http://mirror.math.princeton.edu/pub/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 325 Uptime: 3m Memory: 30.65 GiB used: 1.25 GiB (4.1%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: mate-terminal inxi: 3.0.38 

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Screen 0: minimum 320 x 200, current 1680 x 1050, maximum 16384 x 16384
HDMI-A-0 disconnected (normal left inverted right x axis y axis)
DVI-D-0 disconnected (normal left inverted right x axis y axis)
DisplayPort-0 connected primary 1680x1050+0+0 (normal left inverted right x axis y axis) 473mm x 296mm
   1680x1050     59.95*+
   1280x1024     75.02    60.02  
   1440x900      59.95  
   1280x800      59.95  
   1152x864      75.00  
   1280x720      59.95  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   640x480       75.00    59.94  
   720x400       70.08  

[SMG]

The 5.13.0-22 kernel became available today.
System:
Kernel: 5.13.0-21-generic x86_64 bits: 64 compiler: N/A
Desktop: MATE 1.24.0 info: mate-panel wm: marco 1.24.0 dm: LightDM 1.30.0
Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal

Upgrade to it and see if it helps. I see listed in the changelog

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- amd/display: enable panel orientation quirks

which sounds like it could relate to this issue.

If that newer kernel version does not help, you could try the 5.14-oem kernel. Install the latest 5.14-oem kernel with sudo apt install linux-oem-20.04d and reboot.

Additionally, if I have the correct link Product Support For PRIME B550M-A AC: BIOS & FIRMWARE, it appears there have been some updates since the version you have installed. The latest is version 2423 and there are some AMD updates and some "improve system stability" updates along the way.

Machine:
Type: Desktop System: ASUS product: N/A v: N/A serial: <filter>
Mobo: ASUSTeK model: PRIME B550M-A AC v: Rev X.0x serial: <filter>
UEFI: American Megatrends v: 2006 date: 03/19/2021

This data indicates the monitor is currently running at its preferred settings. That is what we like to see.

Code: Select all

DisplayPort-0 connected primary 1680x1050+0+0 (normal left inverted right x axis y axis) 473mm x 296mm
   1680x1050     59.95*+

[ekoblentz]

The newer kernels didn't help.

I downloaded the motherboard software. It has two files -- one is a DOS/Windows .exe and the other is a ".cap" file.

[SMG]

I downloaded the motherboard software. It has two files -- one is a DOS/Windows .exe and the other is a ".cap" file.

I suggest checking your motherboard manual. I do not know what methods ASUS provides for updating a non-Windows install.

[ekoblentz]

The manual directed me to put that .CAP file on a memory stick and install it through a BIOS flashing utility. Did that, worked fine.

But the problem remains.

[ekoblentz]

Well this is weird.

I have Mint with Mate. I recall in my old computer (where the rotation worked fine), I had Gnome, so I went to Google and looked up how to install it.

Did that, but Gnome booted and looked totally bizarre. Ack! So I logged out and reselected Mate.

When it logged back into Mate, it suddenly was in the correct (for me -- 90 degrees right) rotation!!!

What the heck?

[SMG]

I don't use MATE, so I do not know what might have happened. However, if it is working, I hoped it stays that way.