Black Screen with Cursor on Login Mint 18.2

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Old Marcus
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Black Screen with Cursor on Login Mint 18.2

Post by Old Marcus » Sat Feb 03, 2018 1:03 pm

Hi there, trying to fix a friend's laptop with Mint 18.2 running Cinnamon. On her account when she tries to log in all she gets is a black screen with a cursor. The cursor moves but nothing else can be done. Ctrl+Alt+F1 works to drop into command line but nothing I have done from reading various forums on the matter has worked. In the mean time I was able to create a second account with sudo privileges and this account logs in fine. The guest account also logs in fine so I'm guessing it's a configuration screw up on her account specifically.

When it happened, she was trying to use the photo frame desklet and got as far as pointing to her photo folder which it claimed was empty (it isn't). The laptp then froze and she had to force shutdown with the power button. Since then the login problem has been here.

I've attempted reinstalling cinnamon, the nvidia graphics drivers and installing all updates, no change. I have no idea how to disable the desklets from another user account and I'm not sure if it will help anyway. Below is the output of .xsessionerrors which seemed to have some useful information:

https://pastebin.com/BEaZcN0F


Any help would be much appreciated. In the mean time she can use the account I've made and access her files through there but its a touch convoluted. Any more information needed let me know.
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Cosmo.
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Re: Black Screen with Cursor on Login Mint 18.2

Post by Cosmo. » Sat Feb 03, 2018 7:35 pm

Forcing shutdown with the power button (aka hard shut down) could be the cause of the problem. This should always get avoided. Possibly your friend has damaged the file system; if so a new installation with new formatting the hard drive might be needed.

Do from the new account:

Code: Select all

sudo touch /forcefsck
Than reboot. This forces a file system check at boot time, following that it is possible, that the boot time gets significantly longer (only one time).

In general: If the system does not react on anything, there is in 95 % of all cases still a way to go: Press and hold both the alt key and the print key; while still holding them press those keys: r e i s u b (with a little break after each letter); after the last letter the system will reboot.

Can you open in the old account the terminal by pressing ctrl-alt-t?

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