SOLVED - Linux Mint 19.3 Tricia - freezes

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bobstead
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SOLVED - Linux Mint 19.3 Tricia - freezes

Post by bobstead »

Hi. We have two machines both running Mint 19.3 Cinnamon. Both see to have the same issues (over the last week or so), with hang up, mouse freezes, input lag & total freeze requiring hard reboot. I mad been running 19.3 for a while with no problems, so decided to do a fresh install of 19.3 on the machine my wife uses which was running 18.3 and couldn't be upgraded. It was running 18.3 fine but now she too is complaining of slow input - keyboard to screen lag, and mouse freezes. Would normally think it was a hardware issue or some result of my tweaking, but as both systems are having the same probs & both are fairly frfesh installs I think it must be a distribution issue?

Bob Stead
EDinburgh

Have attached inxi -Fxz for both systems:

System 1 - Laptop

Code: Select all

System:
  Host: bob-HP-ProBook-11-G2 Kernel: 4.15.0-96-generic x86_64 bits: 64 
  compiler: gcc v: 7.5.0 Desktop: Cinnamon 4.4.8 
  Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: HP product: HP ProBook 11 G2 v: N/A serial: <filter> 
  Mobo: HP model: 818F v: KBC Version 30.0F serial: <filter> UEFI: HP 
  v: N92 Ver. 01.02 date: 05/10/2016 
Battery:
  ID-1: BAT0 charge: 30.5 Wh condition: 30.5/30.5 Wh (100%) 
  model: Hewlett-Packard Primary status: Full 
CPU:
  Topology: Dual Core model: Intel Pentium 4405U bits: 64 type: MT MCP 
  arch: Skylake rev: 3 L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 16896 
  Speed: 500 MHz min/max: 400/2100 MHz Core speeds (MHz): 1: 500 2: 500 
  3: 500 4: 500 
Graphics:
  Device-1: Intel HD Graphics 510 vendor: Hewlett-Packard driver: i915 
  v: kernel bus ID: 00:02.0 
  Display: server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 510 (Skylake GT1) 
  v: 4.5 Mesa 19.2.8 direct render: Yes 
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
  Sound Server: ALSA v: k4.15.0-96-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: 2.3LK-NAPI port: 3000 
  bus ID: 01:00.0 
  IF: enp1s0 state: down mac: <filter> 
  Device-2: Intel Wireless 3165 driver: iwlwifi v: kernel port: 3000 
  bus ID: 02:00.0 
  IF: wlp2s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 879.61 GiB used: 492.06 GiB (55.9%) 
  ID-1: /dev/mmcblk0 model: SDU1 size: 238.12 GiB 
  ID-2: /dev/sda vendor: Samsung model: MZNTY128HDHP-000H1 size: 119.24 GiB 
  temp: 36 C 
  ID-3: /dev/sdb type: USB vendor: Generic model: STORAGE DEVICE 
  size: 232.96 GiB 
  ID-4: /dev/sdd type: USB vendor: SanDisk model: Ultra size: 57.91 GiB 
  ID-5: /dev/sde type: USB vendor: SanDisk model: Cruzer Glide 3.0 
  size: 231.38 GiB 
Partition:
  ID-1: / size: 112.02 GiB used: 101.25 GiB (90.4%) fs: ext4 dev: /dev/sda6 
  ID-2: swap-1 size: 3.90 GiB used: 1.54 GiB (39.6%) fs: swap dev: /dev/sda7 
Sensors:
  System Temperatures: cpu: 42.0 C mobo: 0.0 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 236 Uptime: 1h 22m Memory: 3.75 GiB used: 2.87 GiB (76.6%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.5.0 Shell: bash v: 4.4.20 
  inxi: 3.0.32

System 2 - All in One

Code: Select all

System:
  Host: joan69-ZN220IC Kernel: 5.3.0-45-generic x86_64 bits: 64
  compiler: gcc v: 7.5.0 Desktop: Cinnamon 4.4.8
  Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic
Machine:
  Type: Desktop System: ASUSTeK product: ZN220IC v: 0208 serial: <filter>
  Mobo: ASUSTeK model: ZN220IC v: Rev 1.xx serial: <filter>
  UEFI: American Megatrends v: 0208 date: 06/16/2016
CPU:
  Topology: Dual Core model: Intel Core i3-6100U bits: 64 type: MT MCP
  arch: Skylake rev: 3 L2 cache: 3072 KiB
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 18399
  Speed: 500 MHz min/max: 400/2300 MHz Core speeds (MHz): 1: 500 2: 500
  3: 500 4: 500
Graphics:
  Device-1: Intel Skylake GT2 [HD Graphics 520] driver: i915 v: kernel
  bus ID: 00:02.0
  Display: server: X.Org 1.20.5 driver: modesetting unloaded: fbdev,vesa
  resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa DRI Intel HD Graphics 520 (Skylake GT2)
  v: 4.5 Mesa 19.2.8 direct render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: ASUSTeK
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3
  Sound Server: ALSA v: k5.3.0-45-generic
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
  vendor: ASUSTeK driver: r8169 v: kernel port: e000 bus ID: 02:00.0
  IF: enp2s0 state: down mac: <filter>
  Device-2: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
  vendor: AzureWave driver: ath10k_pci v: kernel port: e000 bus ID: 03:00.0
  IF: wlp3s0 state: up mac: <filter>
Drives:
  Local Storage: total: 2.96 TiB used: 700.99 GiB (23.2%)
  ID-1: /dev/sda type: USB vendor: Seagate model: Ultra Slim MT
  size: 1.82 TiB
  ID-2: /dev/sdb vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB
  temp: 39 C
  ID-3: /dev/sdc type: USB vendor: Seagate model: ST3250410AS
  size: 232.89 GiB
Partition:
  ID-1: / size: 914.46 GiB used: 150.05 GiB (16.4%) fs: ext4 dev: /dev/dm-0
  ID-2: swap-1 size: 976.0 MiB used: 623.1 MiB (63.8%) fs: swap
  dev: /dev/dm-1
Sensors:
  System Temperatures: cpu: 41.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 0
Info:
  Processes: 281 Uptime: 14d 11m Memory: 7.65 GiB used: 5.02 GiB (65.5%)
  Init: systemd runlevel: 5 Compilers: gcc: 7.5.0 Shell: bash v: 4.4.20
  inxi: 3.0.32
Last edited by bobstead on Thu Apr 23, 2020 4:31 am, edited 2 times in total.
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Moem
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Re: Linux Mint 19.3 Tricia - freezes

Post by Moem »

bobstead wrote:
Fri Apr 17, 2020 10:16 am
Hi. WE have two machines both running Mint 19.3 Cinnamon. Both see to have the same issues (over the last week or so), with hang up, mouse freezes, input lag & total freeze requiring hard reboot.
Hello Bob,
I've split your post off into a new topic. We shouldn't hijack other people's topics, it gets confusing. Best of luck!
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
bobstead
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Re: Linux Mint 19.3 Tricia - freezes

Post by bobstead »

Thanks. Sorry I was trying to find something on topic.
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hal8000
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Re: Linux Mint 19.3 Tricia - freezes

Post by hal8000 »

If it was distribution, then everyone would have it. The common hardware in your home, will be the
network connection and power supply.

With every intermittent fault, you need to break it down, is it hardware, software , network related?

The best way to prove hardware or software is boot from the live installation media. This wont touch
your installation, so will prove your hardware. If it works for hours with no glitches or freezes, then you
can look at your installation.

One way is to install htop:

Code: Select all

sudo apt install htop
Start htop from terminal and keep it running, resize windows so you can see it. When system is
slow or freezes it may show a process that's causing the problem.
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Moem
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Re: Linux Mint 19.3 Tricia - freezes

Post by Moem »

bobstead wrote:
Fri Apr 17, 2020 12:56 pm
Sorry I was trying to find something on topic.
Yeah, I understand, but even if it had been the exact problem, we still have the rule that a new question deserves a new topic. Just so you'll know for the future.
Good luck with your issue!
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
bobstead
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Re: Linux Mint 19.3 Tricia - freezes

Post by bobstead »

Thanks, I'll get it right next time.
bobstead
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Re: Linux Mint 19.3 Tricia - freezes

Post by bobstead »

hal8000 wrote:
Sat Apr 18, 2020 7:06 am
If it was distribution, then everyone would have it. The common hardware in your home, will be the
network connection and power supply.

With every intermittent fault, you need to break it down, is it hardware, software , network related?

The best way to prove hardware or software is boot from the live installation media. This wont touch
your installation, so will prove your hardware. If it works for hours with no glitches or freezes, then you
can look at your installation.

One way is to install htop:

Code: Select all

sudo apt install htop
Start htop from terminal and keep it running, resize windows so you can see it. When system is
slow or freezes it may show a process that's causing the problem.
Thanks v much. I think I may just have identified the problem. I was on a zoom meeting this morning & had (supposedly) quit zoom, but when I ran htop zoom was still running furiously in the background. That's probably what's causing the problems. I'll keep an eye on it & report back. However, I think a reboot after each zoom or Skype session, might sort it. As our machines are usually on 24/7.
Thanks again. Bob
bobstead
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Re: SOLVED - Linux Mint 19.3 Tricia - freezes

Post by bobstead »

Pretty sure this problem was caused by Zoom running in the background even after it had been closed. Had another zoom seession & machine froze & needed rebooting again afterwards.
Thanks to Hal8000 for htop suggestion.
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hal8000
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Re: SOLVED - Linux Mint 19.3 Tricia - freezes

Post by hal8000 »

htop is an excellent resource monitor, glad you got this resolved.
hrthomas
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Re: SOLVED - Linux Mint 19.3 Tricia - freezes

Post by hrthomas »

You can quit zoom (by right-clicking on the icon in the panel); I think doing so really does make it quit, while leaving a meeting doesn't. This would avoid the need to restart the system.
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