Logout not working/not reacting

[jensen4l]

Version: Linux Mint 20.2 Cinnamom

Hi there,

after one of my recent updates I face the following problem:

Neither shutting down nor logging off does work. The dialogs open, however when I press Log off user, reboot or shutdown nothing does happen. Strangely enough, Change user does work.

I can terminate the session from a shell using loginctl, but this is likely not the desired way.

Thanks for any help!

[SMG]

Version: Linux Mint 20.2 Cinnamom

Welcome to the forum, jensen4.

Did you upgrade from Mint 20.1 or was it a fresh install of Mint 20.2? Please give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how the Mint version you installed sees your hardware.

[AndyMH]

The standard answer to all these issues is 'restore from a timeshift snapshot'. On the basis that you probably don't have one, when you get up and working again, start using it. New to linux - at some point you will break it, timeshift is your saviour (usually).

[jensen4l]

This was an upgrade from Mint 20.1 , however the issue occured after some intermediate update while being on 20.1.


Here is my inxi output

Code: Select all

System:
  Kernel: 5.4.0-77-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 5.0.5 wm: muffin 5.0.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HP product: HP Laptop 15-dw1xxx 
  v: Type1ProductConfigId serial: <filter> Chassis: type: 10 
  serial: <filter> 
  Mobo: HP model: 85F2 v: 37.28 serial: <filter> UEFI: Insyde v: F.43 
  date: 03/31/2021 
Battery:
  ID-1: BAT1 charge: 40.3 Wh condition: 40.3/40.9 Wh (98%) volts: 12.8/11.3 
  model: Hewlett-Packard PABAS0241231 type: Li-ion serial: <filter> 
  status: Full 
CPU:
  Topology: Quad Core model: Intel Core i5-10210U bits: 64 type: MT MCP 
  arch: Kaby Lake rev: C L2 cache: 6144 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 33599 
  Speed: 600 MHz min/max: 400/4200 MHz Core speeds (MHz): 1: 600 2: 600 
  3: 600 4: 600 5: 600 6: 600 7: 600 8: 600 
Graphics:
  Device-1: Intel UHD Graphics vendor: Hewlett-Packard driver: i915 
  v: kernel bus ID: 00:02.0 chip ID: 8086:9b41 
  Device-2: NVIDIA GM108M [GeForce MX130] vendor: Hewlett-Packard 
  driver: nouveau v: kernel bus ID: 01:00.0 chip ID: 10de:174d 
  Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1920x1080~60Hz, 1920x1080~60Hz 
  OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 20.2.6 
  direct render: Yes 
Audio:
  Device-1: Intel vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 00:1f.3 chip ID: 8086:02c8 
  Device-2: Logitech Headset H340 type: USB 
  driver: hid-generic,snd-usb-audio,usbhid bus ID: 1-1:2 chip ID: 046d:0a38 
  Sound Server: ALSA v: k5.4.0-77-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: kernel port: 4000 bus ID: 02:00.0 
  chip ID: 10ec:8168 
  IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter> 
  Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: Hewlett-Packard driver: rtl8821ce v: N/A port: 3000 
  bus ID: 03:00.0 chip ID: 10ec:c821 
  IF: wlo1 state: up mac: <filter> 
Drives:
  Local Storage: total: 1.14 TiB used: 46.69 GiB (4.0%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLQ256HAJD-000H1 
  size: 238.47 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: HPS4NFXV 
  scheme: GPT 
  ID-2: /dev/sda vendor: Western Digital model: WD10SPZX-60Z10T0 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> 
  rev: 1A04 scheme: GPT 
RAID:
  Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci 
  v: 3.0 port: 6060 bus ID: 00:17.0 chip ID: 8086.282a rev: N/A 
Partition:
  ID-1: / size: 20.24 GiB used: 12.72 GiB (62.8%) fs: ext4 
  dev: /dev/nvme0n1p5 
  ID-2: /home size: 96.02 GiB used: 33.88 GiB (35.3%) fs: ext4 
  dev: /dev/sda2 
  ID-3: swap-1 size: 3.73 GiB used: 3.0 MiB (0.1%) fs: swap 
  dev: /dev/nvme0n1p6 
Sensors:
  System Temperatures: cpu: 45.0 C mobo: N/A gpu: nouveau temp: 10 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/nodesource.list 
  1: deb https://deb.nodesource.com/node_15.x focal main
  2: deb-src https://deb.nodesource.com/node_15.x focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
  1: deb http://repo.vivaldi.com/stable/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/vscode.list 
  1: deb [arch=amd64,arm64,armhf] http://packages.microsoft.com/repos/code stable main
Info:
  Processes: 282 Uptime: 1h 10m Memory: 7.58 GiB used: 3.78 GiB (49.8%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

Regarding timeshift: Actually I do use it but unfortunately not before every update, and honestly I did not dare to restore so far

[Larry78723]

With a 4-month-old bios, I think you should be using the 5.11 kernel, seeing as the 5.8 kernel expires in August. It can be installed from Update Manager -> View -> Linux Kernels -> click on 5.11 in left column -> click on top kernel in right column -> click on Install button

[jensen4l]

Thanks for the hint. Updating the kernel did however not work for this issue.

[SMG]

Neither shutting down nor logging off does work. The dialogs open, however when I press Log off user, reboot or shutdown nothing does happen. Strangely enough, Change user does work.

Is that user (the one to which you change) able to shut down? I wonder if permissions were somehow changed for a user rather than a system update being the issue.

[mikeflan]

Regarding timeshift: Actually I do use it but unfortunately not before every update, and honestly I did not dare to restore so far

If you have a snapshot before the upgrade - even WAY before the upgrade - it will probably work. You will have to upgrade the kernel again.