is something wrong with my graphics card?

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Qyifal
Level 1
Level 1
Posts: 5
Joined: Sun Dec 15, 2019 2:46 pm

is something wrong with my graphics card?

Post by Qyifal »

Hi I'm new to these forums. I have looked and search but mine is a bit more specific than what was given as it doesn't pertain to firefox or the like.

CPU: Intel(R) Celeron(R) CPU N3350 @ 1.10GHz (2307.13 MHz)
Memory: 3785 MB
OS Version: Linux 4.15.0-72-generic #81-Ubuntu SMP Tue Nov 26 12:20:02 UTC 2019 x86_64
Graphics Card Vendor: Intel Open Source Technology Center
Graphics Card: Mesa DRI Intel(R) HD Graphics 500 (Broxton 2x6)

So this is my CPU specs above.
Now the problem is... I play Secondlife.com on the firestorm viewer from phoenix at firestormviewer.org on my Linux Mint 19 Tina. I still have Windows on my laptop as well and float back and forth between the two. The Windows version I can see things that my Linux platform does not. For instance, when on Linux I can't see when crystal balls rez for dancing, nor can I see my Lance when doing a joust inworld, yet I can see these things when I'm on the Windows Platform. Plus the items such as textures, walls, avatar, etc. in SL tend to load then blur and back again a lot while on the Linux platform.

I'm think that it's a graphics issue on the Linux Mint platform that I'm not really familiar with as I'm a noob to Linux itself. I'm not sure if I have to update my intel graphics driver to fix this or what is the necessary road of getting to the bottom of such inconsistency. And if it's an update for my intel graphics on my laptop please help figure out how to install such an update.

gittiest personITW
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Posts: 1209
Joined: Tue May 28, 2019 4:27 pm

Re: is something wrong with my graphics card?

Post by gittiest personITW »

Hi,
Welcome to the forums.

Best to post your full specs by copy/pasting the following line into Terminal and copy/pasting the output back in your next post.
Put the output between the [/code] tags using the fifth icon from the left above the text box when you press reply.

Code: Select all

inxi -Fxz

Qyifal
Level 1
Level 1
Posts: 5
Joined: Sun Dec 15, 2019 2:46 pm

Re: is something wrong with my graphics card?

Post by Qyifal »

here is what you told me to do.

Code: Select all

System:
  Host: jastyra-Aspire-A315-31 Kernel: 4.15.0-72-generic x86_64 bits: 64 
  compiler: gcc v: 7.4.0 Desktop: Xfce 4.12.3 Distro: Linux Mint 19.2 Tina 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: Acer product: Aspire A315-31 v: V1.09 
  serial: <filter> 
  Mobo: APL model: Ivysaur_AP v: V1.09 serial: <filter> UEFI: Insyde v: 1.09 
  date: 10/17/2017 
Battery:
  ID-1: BAT1 charge: 31.1 Wh condition: 31.1/37.0 Wh (84%) 
  model: PANASONIC AP16M5J status: Full 
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M325 charge: 100% 
  status: Discharging 
CPU:
  Topology: Dual Core model: Intel Celeron N3350 bits: 64 type: MCP 
  arch: Goldmont rev: 9 L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 4377 
  Speed: 1846 MHz min/max: 800/2400 MHz Core speeds (MHz): 1: 1791 2: 1791 
Graphics:
  Device-1: Intel vendor: Acer Incorporated ALI driver: i915 v: kernel 
  bus ID: 00:02.0 
  Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 500 (Broxton 2x6) 
  v: 4.5 Mesa 19.0.8 direct render: Yes 
Audio:
  Device-1: Intel Celeron N3350/Pentium N4200/Atom E3900 Series Audio Cluster vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel 
  bus ID: 00:0e.0 
  Sound Server: ALSA v: k4.15.0-72-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Acer Incorporated ALI driver: r8169 v: 2.3LK-NAPI port: 1000 
  bus ID: 02:00.1 
  IF: enp2s0f1 state: down mac: <filter> 
  Device-2: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter 
  vendor: Lite-On driver: ath10k_pci v: kernel port: 1000 bus ID: 03:00.0 
  IF: wlp3s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 465.76 GiB used: 19.23 GiB (4.1%) 
  ID-1: /dev/sda vendor: Seagate model: ST500LT012-1DG142 size: 465.76 GiB 
Partition:
  ID-1: / size: 201.53 GiB used: 19.18 GiB (9.5%) fs: ext4 dev: /dev/sda5 
Sensors:
  System Temperatures: cpu: 88.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 188 Uptime: 3h 26m Memory: 3.70 GiB used: 1.90 GiB (51.4%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 Shell: bash v: 4.4.20 
  inxi: 3.0.32]

rickNS
Level 5
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Posts: 631
Joined: Tue Jan 25, 2011 11:59 pm

Re: is something wrong with my graphics card?

Post by rickNS »

2 weeks no reply...
Anyway as a "guess" there is probably nothing wrong with your graphics card, and / or it's driver. Gaming on Linux is just not what it is on windows, since you have that capability, windows is probably the best way to run this particular game (I know nothing about it either)

This does concern me a bit though...
System Temperatures: cpu: 88.0 C

That computer is pretty darn hot, near thermal shut down I would think. Battery life must be very short. I would check under the hood for dust bunnies.
Just for reference I'm running at less than half your temperature. System Temperatures: cpu: 43.0C
Mint 19.0 mate on 2 identical Thinkpad T420's

Qyifal
Level 1
Level 1
Posts: 5
Joined: Sun Dec 15, 2019 2:46 pm

Re: is something wrong with my graphics card?

Post by Qyifal »

Oh okay. i would think that a laptop would probably run high on temperature versus a desktop but I wouldn't know to much about that.

but no worries.

ZakGordon
Level 5
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Posts: 529
Joined: Thu Feb 12, 2015 11:07 am

Re: is something wrong with my graphics card?

Post by ZakGordon »

I agree with rickNS, you temps look on the too hot side to me also. I have a link in my sig that might give you some tips to help reduce that?
Laptop overheating? Check link here:itsfoss guide . A move from Cinnamon to XFCE can give a -5 to -10 degrees C change on overheating hardware.

Build a modern dual-boot Ryzen Win7/Linux Mint PC:Tutorial

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