[SOLVED] Shutdown/reboot and suspend resume hang

[cj0nes]

Hello,

Forgive me if this is not the appropriate forum to post in, but did not think any others really fit.

I have installed LMDE 4 on a Dell Inspiron 15 5565. Whenever I try to shutdown, reboot, or resume from suspend, the system seems to hang. When shutting down, the "handoff" to actually power-off the hardware doesn't seem to happen. The screen goes black and no button combination has any effect, but the power light and fans are still running. When rebooting, a similar "handoff" is missed with same results. And also, same results when attempting to resume from suspend. All of these scenarios require doing a hard power-off by holding the power button.

I have looked through dmesg and I can see the timestamps at the moment of forced power-off and when things are booting back up (uptime goes from a non-zero number to starting from zero), but don't see any glaring errors. Not really sure what/where else to check. Have searched on this already and come up empty-handed.

Has anybody encountered this before? Are there other logs I can look at to narrow down what the issue might be?

Thanks in advance.

[SMG]

Welcome to the forum, cj0nes.

Please give us information about your install by entering this command in a terminal:

Code: Select all

inxi -Fxxxrz

Select </> from the mini toolbar above the textbox where you type your reply and enclose the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware.

[cj0nes]

Welcome to the forum, cj0nes.

Please give us information about your install by entering this command in a terminal:

Code: Select all

inxi -Fxxxrz

Select </> from the mini toolbar above the textbox where you type your reply and enclose the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware.

Thanks! Here is the output:

Code: Select all

System:
  Host: dell-d9t7y32 Kernel: 4.19.0-12-amd64 x86_64 bits: 64 compiler: gcc 
  v: 8.3.0 Desktop: Cinnamon 4.6.7 wm: muffin 4.6.3 dm: LightDM 1.26.0 
  Distro: LMDE 4 Debbie base: Debian 10.2 buster 
Machine:
  Type: Laptop System: Dell product: Inspiron 5565 v: 1.1.1 serial: <filter> 
  Chassis: type: 10 v: 1.1.1 serial: <filter> 
  Mobo: Dell model: 0WJM4N v: A00 serial: <filter> UEFI: Dell v: 1.1.1 
  date: 07/17/2017 
Battery:
  ID-1: BAT1 charge: 3.3 Wh condition: 39.9/42.0 Wh (95%) volts: 11.8/11.4 
  model: Simplo 59,36,42,53,00,00,00 type: Li-ion serial: <filter> 
  status: Charging 
CPU:
  Topology: Dual Core model: AMD A9-9400 RADEON R5 5 COMPUTE CORES 2C+3G 
  bits: 64 type: MCP arch: Excavator L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 9581 
  Speed: 1397 MHz min/max: 1400/2400 MHz boost: enabled Core speeds (MHz): 
  1: 1397 2: 1396 
Graphics:
  Device-1: AMD Stoney [Radeon R2/R3/R4/R5 Graphics] vendor: Dell 
  driver: amdgpu v: kernel bus ID: 00:01.0 chip ID: 1002:98e4 
  Display: x11 server: X.Org 1.20.4 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD STONEY (DRM 3.27.0 4.19.0-12-amd64 LLVM 7.0.1) 
  v: 4.5 Mesa 18.3.6 direct render: Yes 
Audio:
  Device-1: AMD vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:01.1 
  chip ID: 1002:15b3 
  Device-2: AMD Family 15h Audio vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 00:09.2 chip ID: 1022:157a 
  Sound Server: ALSA v: k4.19.0-12-amd64 
Network:
  Device-1: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet 
  vendor: Dell RTL810xE driver: r8169 v: kernel port: 2000 bus ID: 02:00.0 
  chip ID: 10ec:8136 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter 
  vendor: Dell driver: ath10k_pci v: kernel port: 2000 bus ID: 03:00.0 
  chip ID: 168c:0042 
  IF: wlp3s0 state: up mac: <filter> 
  Device-3: Qualcomm Atheros type: USB driver: btusb bus ID: 2-1:2 
  chip ID: 0cf3:e009 
Drives:
  Local Storage: total: 1.14 TiB used: 12.99 GiB (1.1%) 
  ID-1: /dev/sda vendor: Western Digital model: WDS250G2B0A size: 232.89 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 90WD scheme: GPT 
  ID-2: /dev/sdb vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB 
  speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> rev: 3D scheme: GPT 
Partition:
  ID-1: / size: 219.88 GiB used: 12.81 GiB (5.8%) fs: ext4 dev: /dev/sda3 
  ID-2: swap-1 size: 8.20 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 29.9 C mobo: N/A gpu: amdgpu temp: 29 C 
  Fan Speeds (RPM): cpu: 0 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com debbie main upstream import backport
  2: deb https://deb.debian.org/debian/ buster main contrib non-free
  3: deb https://deb.debian.org/debian/ buster-updates main contrib non-free
  4: deb http://security.debian.org/ buster/updates main contrib non-free
  5: deb https://deb.debian.org/debian/ buster-backports main contrib non-free
Info:
  Processes: 197 Uptime: 1m Memory: 15.20 GiB used: 868.9 MiB (5.6%) 
  Init: systemd v: 241 runlevel: 5 Compilers: gcc: 8.3.0 alt: 8 Shell: bash 
  v: 5.0.3 running in: gnome-terminal inxi: 3.0.32

[SMG]

What you described (especially the suspend part) sounded to me like it could be graphics driver related, but the inxi info looks okay to me.

I did find this thread problems shutdown and reboot and the person's hardware sounds similar to yours. I do not have LMDE and thus am not familiar with how kernel changes might affect it, but it seems that person added firmware and upgraded the kernel to address the issue.

Hopefully others with LMDE experience related to this might be able to add more advice.

[cj0nes]

What you described (especially the suspend part) sounded to me like it could be graphics driver related, but the inxi info looks okay to me.

I did find this thread problems shutdown and reboot and the person's hardware sounds similar to yours. I do not have LMDE and thus am not familiar with how kernel changes might affect it, but it seems that person added firmware and upgraded the kernel to address the issue.

Hopefully others with LMDE experience related to this might be able to add more advice.

Thank you for the potential fix . Will attempt and see what happens.

[cj0nes]

What you described (especially the suspend part) sounded to me like it could be graphics driver related, but the inxi info looks okay to me.

I did find this thread problems shutdown and reboot and the person's hardware sounds similar to yours. I do not have LMDE and thus am not familiar with how kernel changes might affect it, but it seems that person added firmware and upgraded the kernel to address the issue.

Hopefully others with LMDE experience related to this might be able to add more advice.

Thank you for the potential fix . Will attempt and see what happens.

I had tried stepping up from kernel 4.19.0-8 (LMDE 4's default kernel) to 4.19.0-9 and 4.19.0-12, but the issue persisted. Had one more upgrade available to 5.8.0-0 and this kernel fixed the problem.

Additionally, this upgrade also took care of a another minor issue I was having where the lock screen would not display the password field. Albeit, this didn't prevent unlocking, the expected visuals just weren't present.

Again, @SMG thank you for pointing me to that other post. I prefer Debian-based distros, hence why I chose LMDE. I hope this fix persists in kernels past the one I had to upgrade to!