5 out of my nine USB ports work incorrectly

[montfinal]

Hello,

I have the following issue, for which I wasn't able to find a solution so far.
My computer is based on a gigabyte A320-S2H motherboard with 8G RAM

I have 9 USB ports:
4 USB3 on the back panel
2 USB2 on the back panel
2 USB3 on the front panel
1 USB2 on the front panel

Here the symptoms:
- Logitech Unified device works on any of them
- Mass storage works on any or them
- iphone works only on the 4 USB3 ports on the back panel
- external sound card (Presonus) works fine on the 4 USB3 ports on the back panel

If I connect the iphone on any of the front panel USB ports, it starts/stops working in a 2 sec rythm
If I connect the Presonus device on the front panel, it doesn't work at all

Does anybody know why the USB ports behave that different and how I can get he front panel USB and the 2 USB2 ports on the back panel to work properly?

Many thanks in advance for your help
Alex

PS: Here the diagnostic output


dmesg with the iphone on one of the USB3 on the front panel gives

Device=11.02
[ 1103.187524] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1103.187526] usb 1-3: Product: iPhone
[ 1103.187527] usb 1-3: Manufacturer: Apple Inc.
[ 1103.187529] usb 1-3: SerialNumber: 00008020001068213CD3002E
[ 1103.294552] ipheth 1-3:4.2: Apple iPhone USB Ethernet device attached
[ 1103.310614] ipheth 1-3:4.2 enp1s0f0u3c4i2: renamed from eth0
[ 1103.342119] IPv6: ADDRCONF(NETDEV_UP): enp1s0f0u3c4i2: link is not ready
[ 1103.350822] IPv6: ADDRCONF(NETDEV_UP): enp1s0f0u3c4i2: link is not ready
[ 1104.894663] usb 1-3: USB disconnect, device number 16
[ 1104.915127] ipheth 1-3:4.2: Apple iPhone USB Ethernet now disconnected

dmesg with the iphone the USB2 on the front panel gives
[ 1177.708645] usb 1-6: new high-speed USB device number 21 using xhci_hcd
[ 1178.472013] usb 1-6: device descriptor read/64, error -71
[ 1179.491051] usb usb1-port6: Cannot enable. Maybe the USB cable is bad?

dmesg with Presonus on ANY of the front panel USB gives

1302.116670] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1303.020478] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1303.020548] usb usb1-port3: attempt power cycle
[ 1304.235750] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1304.363339] usb 1-3: new high-speed USB device number 32 using xhci_hcd
[ 1304.363817] usb 1-3: Device not responding to setup address.
[ 1304.571695] usb 1-3: Device not responding to setup address.
[ 1304.779069] usb 1-3: device not accepting address 32, error -71
[ 1304.779136] usb usb1-port3: unable to enumerate USB device
[ 1305.822508] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1305.954405] usb 1-3: new high-speed USB device number 34 using xhci_hcd
[ 1306.933912] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1306.933977] usb usb1-port3: attempt power cycle
[ 1308.149510] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1309.048693] usb usb1-port3: Cannot enable. Maybe the USB cable is bad?
[ 1309.048752] usb usb1-port3: unable to enumerate USB device

[gittiest personITW]

Have you got a PCIe USB card installed?

Can you copy/paste the following command in Terminal and copy/paste the resulting info. When you've done that, highlight the output and press the </> button before pressing Submit.

Code: Select all

inxi -Fxxxz

[montfinal]

Here's the output

I found furthermore that the four USB ports that are working with any device are the ones of the CPU. The others are added by the chipset of the mother board.

Many thanks for your help
Alexander

Code: Select all

System:
  Host: linux-pc Kernel: 4.19.0-10-amd64 x86_64 bits: 64 compiler: gcc 
  v: 8.3.0 Desktop: Cinnamon 4.6.7 wm: muffin 4.6.3 dm: LightDM 1.26.0 
  Distro: LMDE 4 Debbie base: Debian 10.2 buster 
Machine:
  Type: Desktop System: Gigabyte product: A320M-S2H v: N/A serial: <filter> 
  Mobo: Gigabyte model: A320M-S2H-CF v: x.x serial: <filter> 
  UEFI [Legacy]: American Megatrends v: F52 date: 08/03/2020 
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse MX Master 
  serial: <filter> charge: 55% (should be ignored) rechargeable: yes 
  status: Discharging 
  Device-2: hidpp_battery_1 model: Logitech K350 serial: <filter> 
  charge: 70% (should be ignored) rechargeable: yes status: Discharging 
CPU:
  Topology: Quad Core model: AMD Ryzen 3 2200G with Radeon Vega Graphics 
  bits: 64 type: MCP arch: Zen L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 27949 
  Speed: 1480 MHz min/max: 1600/3500 MHz boost: enabled Core speeds (MHz): 
  1: 1419 2: 1462 3: 1419 4: 1421 
Graphics:
  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] 
  vendor: Gigabyte driver: amdgpu v: kernel bus ID: 07:00.0 
  chip ID: 1002:15dd 
  Display: x11 server: X.Org 1.20.4 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.27.0 4.19.0-10-amd64 LLVM 7.0.1) 
  v: 4.5 Mesa 18.3.6 direct render: Yes 
Audio:
  Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio driver: snd_hda_intel 
  v: kernel bus ID: 07:00.1 chip ID: 1002:15de 
  Device-2: AMD Family 17h HD Audio vendor: Gigabyte driver: snd_hda_intel 
  v: kernel bus ID: 07:00.6 chip ID: 1022:15e3 
  Device-3: PreSonus Audio type: USB driver: snd-usb-audio bus ID: 3-4:2 
  chip ID: 194f:0303 serial: <filter> 
  Sound Server: ALSA v: k4.19.0-10-amd64 
Network:
  Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel bus ID: 04:00.0 
  chip ID: 8086:095a 
  IF: wlp4s0 state: up mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Gigabyte driver: r8169 v: kernel port: f000 bus ID: 06:00.0 
  chip ID: 10ec:8168 
  IF: enp6s0 state: down mac: <filter> 
Drives:
  Local Storage: total: 1.58 TiB used: 106.36 GiB (6.6%) 
  ID-1: /dev/sda vendor: Kingston model: SA400S37240G size: 223.57 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 61K1 scheme: MBR 
  ID-2: /dev/sdb vendor: Seagate model: ST1000DM010-2EP102 size: 931.51 GiB 
  speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: CC43 
  ID-3: /dev/sdc type: USB vendor: GOODRAM model: USB to S-ATA 
  size: 465.76 GiB serial: <filter> rev: TB05 scheme: MBR 
Partition:
  ID-1: / size: 212.33 GiB used: 79.09 GiB (37.2%) fs: ext4 dev: /dev/dm-0 
  ID-2: swap-1 size: 5.83 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-1 
Sensors:
  System Temperatures: cpu: 38.5 C mobo: N/A gpu: amdgpu temp: 38 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 261 Uptime: 1h 59m Memory: 5.83 GiB used: 2.57 GiB (44.0%) 
  Init: systemd v: 241 runlevel: 5 Compilers: gcc: 8.3.0 alt: 8 Shell: bash 
  v: 5.0.3 running in: gnome-terminal inxi: 3.0.32